Cimpress NPS & Customer Reviews

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Cimpress

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Cimpress

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About Cimpress' Brand

Cimpress is the world leader in mass customization. Among its major competitors, Cimpress is ranked in 3rd place for NPS while Marketo is 1st, and Quad Graphics is 2nd.Their current market cap is $1.38B

Brand at a Glance

68%

Customer Loyalty

3.9/5

Product Quality

3.7/5

Pricing

3.6/5

Customer Service

Cimpress Ranking

^#3 / 4 of its competitors

Cimpress NPS

Cimpress's Net Promoter Score (NPS) is a 11 with 44% Promoters, 23% Passives, and 33% Detractors. Net Promoter Score tracks whether Cimpress's customers would recommend using the product based on a scale of -100 to 100.

Cimpress Overall NPS

NPS

44%	Promoters
23%	Passives
33%	Detractors

Cimpress NPS Trend

-100

-50

100

Summary	Date	Score
Jul 2023 50	Jul 2023	50
Aug 2023 40	Aug 2023	40
Sep 2023 38	Sep 2023	38
Nov 2023 28	Nov 2023	28
Dec 2023 23	Dec 2023	23
Mar 2024 20	Mar 2024	20
Apr 2024 13	Apr 2024	13
May 2024 16	May 2024	16
Jul 2024 11	Jul 2024	11
Nov 2024 12	Nov 2024	12
Apr 2025 16	Apr 2025	16
Sep 2025 11	Sep 2025	11

How Other Brands Compare

Cimpress is ranked third for NPS among its competitors. Marketo and Quad Graphics come in first and second, with PitchBook Data coming in at #4. Among those competitors, it is the second most valued company.

	Cimpress	Marketo	Quad Graphics	PitchBook Data
Global Ranking	#-	#230	#-	#-
NPS	11	25	17	0
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	-	-
Valuation Updated every 24 hours for public companies	$1.38B	-	$145.65M	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Cimpress NPS by Gender

Male customers rated Cimpress's NPS 53 points higher than Female customers.

Male

Cimpress's NPS was rated 33 by Male customers on Comparably.

33%

Promoters

67%

Passives

Detractors

Female

-20

Cimpress's NPS was rated -20 by Female customers on Comparably.

40%

Promoters

Passives

60%

Detractors

Cimpress NPS by Ethnicity

Cimpress's NPS was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 34	Caucasian	34
Asian or Pacific Islander 33	Asian or Pacific Islander	33

Cimpress NPS by Age

Cimpress's NPS was rated 34 points by customers ages 36-40 on Comparably.

100

Summary

Age

Promoters

Passives

Detractors

36-40

67%

33%

Cimpress NPS by Usage

Cimpress's NPS was rated the highest by customers who have used Cimpress's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

-100

-50

100

Summary	Usage	Score
1 to 2 Years -25	1 to 2 Years	-25
2 to 5 Years 34	2 to 5 Years	34

Cimpress NPS vs. Competitors

Compared to its competitors, Cimpress's NPS is rated right above PitchBook Data, and is preceded by Quad Graphics.

COMPANY		NPS Score
	Marketo	25
	Quad Graphics	17
	Cimpress	11
	PitchBook Data	0
	360imprimir	N/A
	Imagine R Power	N/A
	BuildASign.com	-100

Cimpress Customer Reviews

Out of the 3 Cimpress customer reviews 3 were positive and 0 were constructive. Cimpress customer reviews reflect that all customers have a favorable experience using the products/services of the company.

Cimpress Customer Loyalty

68%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

68% of Cimpress users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

68%

32%

Cimpress Customer Loyalty Score by Gender

Male customers rated Cimpress's Customer Loyalty score 6% higher than Female customers.

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Male

70%

Yes

Female

64%

Yes

Cimpress Customer Loyalty Score by Ethnicity

Cimpress's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Asian or Pacific Islander

Cimpress Customer Loyalty Score by Age

Cimpress's Customer Loyalty score was rated 70% by customers ages 36-40 on Comparably.

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20%

40%

60%

80%

100%

Summary	Age	Score
36-40 70%	36-40	70%

Cimpress Customer Loyalty Score by Usage

Cimpress's Customer Loyalty score was rated the highest by customers who have used Cimpress's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

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1 to 2 Years	33%
2 to 5 Years	100%

Cimpress Customer Loyalty Score by Industry

Cimpress's Customer Loyalty score was rated 70% by Tech industry customers.

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Tech	70%

Cimpress Customer Loyalty vs. Competitors

Compared to its competitors, Cimpress's Customer Loyalty score is rated right above PitchBook Data, and is preceded by Marketo.

COMPANY		Customer Loyalty Score
	Quad Graphics	87%
	Marketo	82%
	Cimpress	68%
	PitchBook Data	67%
	BuildASign.com	60%
	360imprimir	N/A
	Imagine R Power	N/A

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Cimpress Product Quality

3.9/5

Cimpress has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.

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Cimpress Product Information

Cimpress’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Cimpress's product the highest.

Website: http://cimpress.com/

Company Size: 10,000+ Employees

Industry

Tech

Business Services

Content

Manufacturing

Quick Insights into Cimpress Product Quality

Cimpress's Product Quality score was rated highest by customers from the Tech industry, and rated lowest by customers who have used Cimpress's products/services for 1 to 2 Years.

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Ranked Cimpress Product Quality the Highest

Tech	4.6
2 to 5 Years	4.3
36-40	4.3

Ranked Cimpress Product Quality the Lowest

Male	3.3
Caucasian	3.1
1 to 2 Years	3

Cimpress Product Quality Score by Gender

Female customers rated Cimpress's Product Quality score 0.2 stars higher than Male customers.

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Male

3.3/5

Female

3.5/5

Cimpress Product Quality Score by Ethnicity

Cimpress's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

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Summary	Ethnicity	Score
Caucasian 3.1	Caucasian	3.1
Asian or Pacific Islander 3.3	Asian or Pacific Islander	3.3

Cimpress Product Quality Score by Age

Cimpress's Product Quality score was rated 4.3 stars by customers ages 36-40 on Comparably.

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Summary	Age	Score
36-40 4.3	36-40	4.3

Cimpress Product Quality Score by Usage

Cimpress's Product Quality score was rated the highest by customers who have used Cimpress's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

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1 to 2 Years	3
2 to 5 Years	4.3

Cimpress Product Quality Score by Industry

Cimpress's Product Quality score was rated 4.6 stars by Tech industry customers.

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Tech	4.6

Cimpress Product Quality vs. Competitors

Compared to its competitors, Cimpress's Product Quality score is rated right above PitchBook Data, and is preceded by Quad Graphics.

COMPANY		Product Quality Score
	Marketo	4.1/5
	Quad Graphics	3.9/5
	Cimpress	3.9/5
	PitchBook Data	3.9/5
	BuildASign.com	2.2/5
	360imprimir	N/A
	Imagine R Power	N/A

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Cimpress Pricing

Cimpress ROI & Value For Money

3.7/5

Cimpress has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.

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Cimpress Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.

Quick Insights into Cimpress ROI

Cimpress's ROI score was rated highest by customers who have used Cimpress's products/services for 2 to 5 Years, and rated lowest by customers who have used Cimpress's products/services for 1 to 2 Years.

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Ranked Cimpress ROI the Highest

2 to 5 Years	4.5
36-40	4.1
Asian or Pacific Islander	4

Ranked Cimpress ROI the Lowest

Caucasian	3
Female	2.9
1 to 2 Years	2.5

Cimpress ROI Score by Gender

Male customers rated Cimpress's ROI score 1.1 stars higher than Female customers.

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Male

4/5

Female

2.9/5

Cimpress ROI Score by Ethnicity

Cimpress's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

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Summary	Ethnicity	Score
Caucasian 3	Caucasian	3
Asian or Pacific Islander 4	Asian or Pacific Islander	4

Cimpress ROI Score by Age

Cimpress's ROI score was rated 4.1 stars by customers ages 36-40 on Comparably.

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Summary	Age	Score
36-40 4.1	36-40	4.1

Cimpress ROI Score by Usage

Cimpress's ROI score was rated the highest by customers who have used Cimpress's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

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1 to 2 Years	2.5
2 to 5 Years	4.5

Cimpress ROI Score by Industry

Cimpress's ROI score was rated 3.5 stars by Tech industry customers.

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Tech	3.5

Cimpress Pricing vs. Competitors

Compared to its competitors, Cimpress's ROI score is rated right above PitchBook Data, and is preceded by Quad Graphics.

COMPANY		Pricing Score
	Marketo	3.8/5
	Quad Graphics	3.8/5
	Cimpress	3.7/5
	PitchBook Data	3.3/5
	BuildASign.com	2.6/5
	360imprimir	N/A
	Imagine R Power	N/A

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Cimpress Customer Satisfaction (CSAT)

Cimpress Customer Satisfaction (CSAT) Score

85 / 100

Cimpress has an overall Customer Satisfaction score of 85 rated by its users and customers.

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Very Satisfied	45%
Satisfied	40%
Neither Satisfied nor Dissatisfied	5%
Dissatisfied	0%
Very Dissatisfied	10%

Very Satisfied

45%

Satisfied

40%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

10%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Cimpress Customer Satisfaction

Cimpress's Customer Satisfaction score was rated highest by customers from the Tech industry, and rated lowest by Female customers.

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Ranked Cimpress Customer Satisfaction the Highest

Tech	100%
1 to 2 Years	75%
36-40	67%

Ranked Cimpress Customer Satisfaction the Lowest

2 to 5 Years	67%
Caucasian	67%
Female	60%

Cimpress Customer Satisfaction Score by Gender

Male customers rated Cimpress's Customer Satisfaction score 7 points higher than Female customers.

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67 / 100

Male

	Very Satisfied	33%
	Satisfied	34%
	Neither Satisfied nor Dissatisfied	33%
	Dissatisfied	0%
	Very Dissatisfied	0%

60 / 100

Female

	Very Satisfied	20%
	Satisfied	40%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	40%

Cimpress Customer Satisfaction Score by Ethnicity

Caucasian
67%
Asian or Pacific Islander
67%

CSAT according to Caucasian

Cimpress' Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.

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67 / 100

Very Satisfied	33%
Satisfied	34%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	33%

Very Satisfied

33%

Satisfied

34%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

33%

CSAT according to Asian or Pacific Islander

Cimpress' Customer Satisfaction (CSAT) score was rated 67% according to Asian or Pacific Islander users and customers.

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67 / 100

Very Satisfied	33%
Satisfied	34%
Neither Satisfied nor Dissatisfied	33%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

33%

Satisfied

34%

Neither Satisfied nor Dissatisfied

33%

Dissatisfied

Very Dissatisfied

Cimpress Customer Satisfaction Score by Age

Cimpress's Customer Satisfaction score was rated 67 points by customers ages 36-40 on Comparably.

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100

Breakdown

Age

Score

36-40

67%

Cimpress Customer Satisfaction Score by Usage

Cimpress's Customer Satisfaction score was rated the highest by customers who have used Cimpress's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.

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1 to 2 Years	75
2 to 5 Years	67

Cimpress Customer Satisfaction Score by Industry

Cimpress's Customer Satisfaction score was rated 100 points by Tech industry customers.

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Tech	100

Cimpress Customer Satisfaction vs. Competitors

Compared to its competitors, Cimpress's Customer Satisfaction score is rated right above Marketo, and is preceded by PitchBook Data.

COMPANY		Customer Satisfaction (CSAT) Score
	PitchBook Data	93%
	Cimpress	85%
	Marketo	76%
	Quad Graphics	72%
	BuildASign.com	0%
	360imprimir	0%
	Imagine R Power	0%

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Cimpress Customer Service

3.6/5

Cimpress has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.

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About Cimpress's Customer Service

Address

Netherlands

Website

http://cimpress.com/

Phone Number

(41) -

Quick Insights into Cimpress Customer Service

Cimpress's Customer Service score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers who have used Cimpress's products/services for 1 to 2 Years.

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Ranked Cimpress Customer Service the Highest

Asian or Pacific Islander	3.6
Male	3.6
Tech	3.6

Ranked Cimpress Customer Service the Lowest

Caucasian	3.1
Female	2.3
1 to 2 Years	2.2

Cimpress Customer Service Score by Gender

Male customers rated Cimpress's Customer Service score 1.3 stars higher than Female customers.

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Male

3.6/5

Female

2.3/5

Cimpress Customer Service Score by Ethnicity

Cimpress's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 3.1	Caucasian	3.1
Asian or Pacific Islander 3.6	Asian or Pacific Islander	3.6

Cimpress Customer Service Score by Age

Cimpress's Customer Service score was rated 3.1 stars by customers ages 36-40 on Comparably.

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100

Summary	Age	Customer Service Score
36-40 3.1	36-40	3.1

Cimpress Customer Service Score by Usage

Cimpress's Customer Service score was rated the highest by customers who have used Cimpress's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

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1 to 2 Years	2.2
2 to 5 Years	3.3

Cimpress Customer Service Score by Industry

Cimpress's Customer Service score was rated 3.6 stars by Tech industry customers.

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Tech	3.6

Cimpress Customer Service vs. Competitors

Compared to its competitors, Cimpress's Customer Service score is rated right above PitchBook Data, and is preceded by Quad Graphics.

COMPANY		Customer Service Score
	Quad Graphics	3.8/5
	Cimpress	3.6/5
	PitchBook Data	3.6/5
	Marketo	3.5/5
	BuildASign.com	2.3/5
	360imprimir	N/A
	Imagine R Power	N/A

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Cimpress as an Employer

4.3/5

Cimpress has a 4.3/5 stars for its overall company culture rated by their employees

top

CEO of Cimpress

Robert Keane

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Cimpress scored a 11 for Net Promoter Score and a 28 for Employee Net Promoter Score. NPS gauges how likely a customer of Cimpress would recommend the brand to a friend. ENPS measures how likely Cimpress employees would recommend working at Cimpress to a friend.

Net Promoter Score

NPS Score

44%	Promoters
23%	Passive
33%	Detractors

Employee Net Promoter Score

eNPS Score

50%	Promoters
28%	Passive
22%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail

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