11
NPS
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Cipla
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About Cipla's Brand
Manufacturer of pharmaceutical products. The company exports raw materials, intermediates, prescription drugs, OTC and veterinary products. It manufactures products to treat cardiovascular disease, arthritis, diabetes, weight control, depression and many other health conditions. Among its major competitors, Cipla is ranked in 5th place for NPS while Lupin is 1st, and Par Pharmaceuticals is 2nd.
Brand at a Glance
83%
Customer Loyalty
4.1/5
Product Quality
3.7/5
Pricing
3.8/5
Customer Service
Cipla Ranking
- #2 / 4 of its competitors
Cipla NPS
Cipla's Net Promoter Score (NPS) is a 11 with 46% Promoters, 19% Passives, and 35% Detractors. Net Promoter Score tracks whether Cipla's customers would recommend using the product based on a scale of -100 to 100.
Cipla Overall NPS
| 46% | Promoters |
|---|---|
| 19% | Passives |
| 35% | Detractors |
Cipla NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2023 20 | Nov 2023 | 20 |
Dec 2023 22 | Dec 2023 | 22 |
Jan 2024 20 | Jan 2024 | 20 |
Feb 2024 15 | Feb 2024 | 15 |
Apr 2024 18 | Apr 2024 | 18 |
Sep 2024 20 | Sep 2024 | 20 |
Jan 2025 17 | Jan 2025 | 17 |
Feb 2025 16 | Feb 2025 | 16 |
Sep 2025 16 | Sep 2025 | 16 |
Oct 2025 16 | Oct 2025 | 16 |
Nov 2025 13 | Nov 2025 | 13 |
Jan 2026 11 | Jan 2026 | 11 |
How Other Brands Compare
Cipla is ranked second for NPS among its competitors. Biogen and Dr. Reddy's Laboratories come in first and third, with Mylan coming in at #4.
Cipla |  Biogen |  Mylan |  Dr. Reddy's Laboratories | |
| Global Ranking | #- | #388 | #- | #- |
| NPS | 11 | 21 | -42 | 0 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $42.46B | $8.59B | $1.43B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cipla NPS by Gender
Male customers rated Cipla's NPS 75 points higher than Female customers.
Male
75
Cipla's NPS was rated 75 by Male customers on Comparably.
75%
Promoters
25%
Passives
0%
Detractors
Female
0
Cipla's NPS was rated by Female customers on Comparably.
40%
Promoters
20%
Passives
40%
Detractors
Cipla NPS by Ethnicity
Cipla's NPS was rated 13 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 13 | Asian or Pacific Islander | 13 |
Cipla NPS by Age
Cipla's NPS was rated 37 points by customers ages 18-25 on Comparably.
Cipla NPS vs. Competitors
Compared to its competitors, Cipla's NPS is rated right above Dr. Reddy's Laboratories, and is preceded by Biogen.
| COMPANY | NPS Score | |
|---|---|---|
 | Lupin | 100 |
 | Par Pharmaceuticals | 39 |
 | Zydus Cadila | 29 |
| Biogen | 21 |
| Cipla | 11 |
| Dr. Reddy's Laboratories | 0 |
| Mylan | -42 |
Cipla Customer Reviews
Out of the 2 Cipla customer reviews 2 were positive and 0 were constructive. Cipla customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Cipla Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Cipla users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Cipla Customer Loyalty Score by Gender
Cipla's Customer Loyalty score was rated 100 by both Female and Male customers on Comparably.
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Male
100%
Yes
Female
100%
Yes
Cipla Customer Loyalty Score by Ethnicity
Cipla's Customer Loyalty score was rated 100% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
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100
out of 100
Asian or Pacific Islander
Cipla Customer Loyalty Score by Age
Cipla's Customer Loyalty score was rated 100% by customers ages 18-25 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
Cipla Customer Loyalty Score by Industry
Cipla's Customer Loyalty score was rated 100% by Arts and Entertainment industry customers.
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Cipla Customer Loyalty vs. Competitors
Compared to its competitors, Cipla's Customer Loyalty score is rated right above Biogen, and is preceded by Zydus Cadila.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Lupin | 100% |
| Dr. Reddy's Laboratories | 100% |
| Par Pharmaceuticals | 92% |
| Zydus Cadila | 87% |
| Cipla | 83% |
| Biogen | 75% |
| Mylan | 57% |
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Cipla Product Quality
4.1/5
Cipla has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Cipla Product Information
Cipla’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Arts and Entertainment industry rated Cipla's product the highest.
- Website
- www.cipla.com
- Company Size
- 10,000+ Employees
Quick Insights into Cipla Product Quality
Cipla's Product Quality score was rated highest by customers from the Arts and Entertainment industry, and rated lowest by Male customers.
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Ranked Cipla Product Quality the Highest
Ranked Cipla Product Quality the Lowest
Cipla Product Quality Score by Gender
Female customers rated Cipla's Product Quality score 0.2 stars higher than Male customers.
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Male
4.2/5
Female
4.4/5
Cipla Product Quality Score by Ethnicity
Cipla's Product Quality score was rated 4.4 stars by Asian or Pacific Islander customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.4 | Asian or Pacific Islander | 4.4 |
Cipla Product Quality Score by Age
Cipla's Product Quality score was rated 4.4 stars by customers ages 18-25 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.4 | 18-25 | 4.4 |
Cipla Product Quality Score by Industry
Cipla's Product Quality score was rated 4.6 stars by Arts and Entertainment industry customers.
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Cipla Product Quality vs. Competitors
Compared to its competitors, Cipla's Product Quality score is rated right above Biogen, and is preceded by Zydus Cadila.
| COMPANY | Product Quality Score | |
|---|---|---|
| Lupin | 5/5 |
| Zydus Cadila | 4.3/5 |
| Cipla | 4.1/5 |
| Biogen | 4/5 |
| Par Pharmaceuticals | 3.8/5 |
| Dr. Reddy's Laboratories | 3.2/5 |
| Mylan | 2.5/5 |
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Cipla Pricing
Cipla ROI & Value For Money
3.7/5
Cipla has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Cipla Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Arts and Entertainment industry.
Quick Insights into Cipla ROI
Cipla's ROI score was rated highest by customers from the Arts and Entertainment industry, and rated lowest by Female customers.
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Ranked Cipla ROI the Highest
Ranked Cipla ROI the Lowest
Cipla ROI Score by Gender
Male customers rated Cipla's ROI score 0.1 stars higher than Female customers.
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Male
3.9/5
Female
3.8/5
Cipla ROI Score by Ethnicity
Cipla's ROI score was rated 3.6 stars by Asian or Pacific Islander customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
Cipla ROI Score by Age
Cipla's ROI score was rated 3.9 stars by customers ages 18-25 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
Cipla ROI Score by Industry
Cipla's ROI score was rated 4.3 stars by Arts and Entertainment industry customers.
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Cipla Pricing vs. Competitors
Compared to its competitors, Cipla's ROI score is rated right above Mylan, and is preceded by Biogen.
| COMPANY | Pricing Score | |
|---|---|---|
| Lupin | 5/5 |
| Dr. Reddy's Laboratories | 4.5/5 |
| Zydus Cadila | 4/5 |
| Par Pharmaceuticals | 3.9/5 |
| Biogen | 3.8/5 |
| Cipla | 3.7/5 |
| Mylan | 3/5 |
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Cipla Customer Satisfaction (CSAT)
Cipla Customer Satisfaction (CSAT) Score
87 / 100
Cipla has an overall Customer Satisfaction score of 87 rated by its users and customers.
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Very Satisfied
37%
Satisfied
50%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
2%
Very Dissatisfied
2%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Cipla Customer Satisfaction
Cipla's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by Male customers.
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Ranked Cipla Customer Satisfaction the Highest
Ranked Cipla Customer Satisfaction the Lowest
Cipla Customer Satisfaction Score by Gender
Cipla's Customer Satisfaction score was rated 100 by both Female and Male customers on Comparably.
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100 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 75% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
100 / 100
FemaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 60% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Cipla Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
Cipla's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
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100 / 100
Very Satisfied
43%
Satisfied
57%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Cipla Customer Satisfaction Score by Age
Cipla's Customer Satisfaction score was rated 100 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Cipla.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% |
Cipla Customer Satisfaction Score by Industry
Cipla's Customer Satisfaction score was rated 100 points by Arts and Entertainment industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Cipla Customer Satisfaction Score by Industry",
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"label": "Arts and Entertainment",
"groupId": 499,
"score": 100,
"stars": 0,
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"scoreClassName": "max",
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}Cipla Customer Satisfaction vs. Competitors
Compared to its competitors, Cipla's Customer Satisfaction score is rated right above Biogen, and is preceded by Dr. Reddy's Laboratories.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Lupin | 100% |
| Zydus Cadila | 100% |
| Dr. Reddy's Laboratories | 100% |
| Cipla | 87% |
| Biogen | 78% |
| Par Pharmaceuticals | 70% |
| Mylan | 51% |
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Cipla Customer Service
3.8/5
Cipla has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Cipla's Customer Service
Address
400013
Website
www.cipla.com
Phone Number
7
Quick Insights into Cipla Customer Service
Cipla's Customer Service score was rated highest by customers from the Arts and Entertainment industry, and rated lowest by Female customers.
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Ranked Cipla Customer Service the Highest
Ranked Cipla Customer Service the Lowest
Cipla Customer Service Score by Gender
Male customers rated Cipla's Customer Service score 0.2 stars higher than Female customers.
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Male
3.9/5
Female
3.7/5
Cipla Customer Service Score by Ethnicity
Cipla's Customer Service score was rated 3.6 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Cipla.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
Cipla Customer Service Score by Age
Cipla's Customer Service score was rated 3.8 stars by customers ages 18-25 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
Cipla Customer Service Score by Industry
Cipla's Customer Service score was rated 4.3 stars by Arts and Entertainment industry customers.
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Cipla Customer Service vs. Competitors
Compared to its competitors, Cipla's Customer Service score is rated right above Par Pharmaceuticals, and is preceded by Biogen.
| COMPANY | Customer Service Score | |
|---|---|---|
| Lupin | 5/5 |
| Dr. Reddy's Laboratories | 4.5/5 |
| Zydus Cadila | 4.1/5 |
| Biogen | 3.8/5 |
| Cipla | 3.8/5 |
| Par Pharmaceuticals | 3.3/5 |
| Mylan | 2.9/5 |
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Cipla as an Employer
4.6/5
Cipla has a 4.6/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Cipla scored a 11 for Net Promoter Score and a 30 for Employee Net Promoter Score. NPS gauges how likely a customer of Cipla would recommend the brand to a friend. ENPS measures how likely Cipla employees would recommend working at Cipla to a friend.
Net Promoter Score
11
NPS Score
| 46% | Promoters |
|---|---|
| 19% | Passive |
| 35% | Detractors |
Employee Net Promoter Score
30
eNPS Score
| 60% | Promoters |
|---|---|
| 10% | Passive |
| 30% | Detractors |
