-20
NPS
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Circle Inc
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About Circle Inc's Brand
Circle is an app that notifies users when their friends or people from their networks are nearby. Among its major competitors, Circle Inc is ranked in 4th place for NPS while Coinbase is 1st, and Stamps.com is 2nd.
Brand at a Glance
38%
Customer Loyalty
2.7/5
Product Quality
2.4/5
Pricing
2.5/5
Customer Service
Circle Inc Ranking
- #4 / 4 of its competitors
Circle Inc NPS
Circle Inc's Net Promoter Score (NPS) is a -20 with 40% Promoters, 0% Passives, and 60% Detractors. Net Promoter Score tracks whether Circle Inc's customers would recommend using the product based on a scale of -100 to 100.
Circle Inc Overall NPS
| 40% | Promoters |
|---|---|
| 0% | Passives |
| 60% | Detractors |
Circle Inc NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 100 | Nov 2020 | 100 |
Mar 2021 0 | Mar 2021 | 0 |
Mar 2022 -33 | Mar 2022 | -33 |
Apr 2022 0 | Apr 2022 | 0 |
Jun 2025 -20 | Jun 2025 | -20 |
How Other Brands Compare
Circle Inc is ranked #4 for NPS among its competitors. Coinbase and Stamps.com come in first and second, with Blockchain coming in at third.
Circle Inc |  Coinbase |  Stamps.com |  Blockchain | |
| Global Ranking | #- | #94 | #- | #- |
| NPS | -20 | 11 | 6 | 5 |
| Valuation Updated every 24 hours for public companies | - | $8.10B | $3.75B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Circle Inc NPS vs. Competitors
Compared to its competitors, Circle Inc's NPS is rated right below Blockchain.
| COMPANY | NPS Score | |
|---|---|---|
| Coinbase | 11 |
| Stamps.com | 6 |
| Blockchain | 5 |
| Circle Inc | -20 |
Circle Inc Customer Loyalty
38%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
38% of Circle Inc users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Circle Inc Customer Loyalty vs. Competitors
Compared to its competitors, Circle Inc's Customer Loyalty score is rated right below Blockchain.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Coinbase | 76% |
| Stamps.com | 73% |
| Blockchain | 69% |
| Circle Inc | 38% |
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Circle Inc Product Quality
2.7/5
Circle Inc has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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Circle Inc Product Information
Circle Inc’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- https://www.circle.us/
- Company Size
- 11-50 Employees
Industry
Tech
Mobile App
Productivity
Social
Travel
Circle Inc Product Quality vs. Competitors
Compared to its competitors, Circle Inc's Product Quality score is rated right below Stamps.com.
| COMPANY | Product Quality Score | |
|---|---|---|
| Coinbase | 3.6/5 |
| Blockchain | 3.4/5 |
| Stamps.com | 3.1/5 |
| Circle Inc | 2.7/5 |
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Circle Inc Pricing
Circle Inc ROI & Value For Money
2.4/5
Circle Inc has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.
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Circle Inc Pricing vs. Competitors
Compared to its competitors, Circle Inc's ROI score is rated right below Stamps.com.
| COMPANY | Pricing Score | |
|---|---|---|
| Coinbase | 3.4/5 |
| Blockchain | 3.4/5 |
| Stamps.com | 3.1/5 |
| Circle Inc | 2.4/5 |
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Circle Inc Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Circle Inc Customer Satisfaction vs. Competitors
Compared to its competitors, Circle Inc's Customer Satisfaction score is rated right below Stamps.com.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Coinbase | 65% |
| Blockchain | 54% |
| Stamps.com | 20% |
| Circle Inc | 0% |
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Circle Inc Customer Service
2.5/5
Circle Inc has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About Circle Inc's Customer Service
Address
Newark, DE
Website
https://www.circle.us/
Circle Inc Customer Service vs. Competitors
Compared to its competitors, Circle Inc's Customer Service score is rated right above Stamps.com, and is preceded by Coinbase.
| COMPANY | Customer Service Score | |
|---|---|---|
| Blockchain | 3.4/5 |
| Coinbase | 3.4/5 |
| Circle Inc | 2.5/5 |
| Stamps.com | 1.7/5 |
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Circle Inc as an Employer
2.5/5
Circle Inc has a 2.5/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
Circle Inc scored a -20 for Net Promoter Score and a -26 for Employee Net Promoter Score. NPS gauges how likely a customer of Circle Inc would recommend the brand to a friend. ENPS measures how likely Circle Inc employees would recommend working at Circle Inc to a friend.
Net Promoter Score
-20
NPS Score
| 40% | Promoters |
|---|---|
| 0% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
-26
eNPS Score
| 37% | Promoters |
|---|---|
| 0% | Passive |
| 63% | Detractors |
