-100
NPS
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CirrusMD
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About CirrusMD's Brand
CirrusMD is a virtual care company that’s overcome the legacy barriers of telehealth to deliver care, immediately connecting patients with real doctors – not bots. It’s simple, private, convenient and helps people get the answers they need, whenever, wherever they need them. Among its major competitors, CirrusMD is ranked in 4th place for NPS while 98point6 is 1st, and Teladoc is 2nd.Their current valuation is $75.00M
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
CirrusMD Ranking
- #4 / 4 of its competitors
CirrusMD NPS
CirrusMD's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether CirrusMD's customers would recommend using the product based on a scale of -100 to 100.
CirrusMD Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
CirrusMD NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 -100 | Mar 2022 | -100 |
How Other Brands Compare
CirrusMD is ranked #4 for NPS among its competitors. 98point6 and Teladoc come in first and second, with MDLIVE coming in at third. Among those competitors, it is the lowest valued company behind Teladoc.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CirrusMD Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of CirrusMD users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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CirrusMD Customer Loyalty vs. Competitors
Compared to its competitors, CirrusMD's Customer Loyalty score is rated right above Teladoc.
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CirrusMD Product Quality
1.5/5
CirrusMD has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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CirrusMD Product Information
CirrusMD’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.cirrusmd.com
- Company Size
- 51-200 Employees
Industry
Healthcare, Hospitals and Medicine
CirrusMD Product Quality vs. Competitors
Compared to its competitors, CirrusMD's Product Quality score is rated right below MDLIVE.
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CirrusMD Pricing
CirrusMD ROI & Value For Money
1.5/5
CirrusMD has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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CirrusMD Pricing vs. Competitors
Compared to its competitors, CirrusMD's ROI score is rated right below MDLIVE.
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CirrusMD Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
CirrusMD Customer Satisfaction vs. Competitors
Compared to its competitors, CirrusMD's Customer Satisfaction score is rated right below MDLIVE.
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CirrusMD Customer Service
1.5/5
CirrusMD has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About CirrusMD's Customer Service
Address
3513 Brighton Blvd Suite 230, Denver, CO 80216
Website
http://www.cirrusmd.com
Phone Number
(800) 449-4512
CirrusMD's Social Links
CirrusMD Customer Service vs. Competitors
Compared to its competitors, CirrusMD's Customer Service score is rated right below MDLIVE.
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CirrusMD as an Employer
4.6/5
CirrusMD has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
CirrusMD scored a -100 for Net Promoter Score and a 60 for Employee Net Promoter Score. NPS gauges how likely a customer of CirrusMD would recommend the brand to a friend. ENPS measures how likely CirrusMD employees would recommend working at CirrusMD to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
60
eNPS Score
| 80% | Promoters |
|---|---|
| 0% | Passive |
| 20% | Detractors |
