Civic Plus NPS & Customer Reviews

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Civic Plus

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Civic Plus

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About Civic Plus' Brand

CivicPlus strives to make local government work better. Among its major competitors, Civic Plus is ranked in 3rd place for NPS while Tata is 1st, and GoPro is 2nd.

Brand at a Glance

60%

Customer Loyalty

3.1/5

Product Quality

3.2/5

Pricing

3.1/5

Customer Service

Civic Plus Ranking

^#3 / 4 of its competitors

Civic Plus NPS

Civic Plus's Net Promoter Score (NPS) is a 11 with 53% Promoters, 5% Passives, and 42% Detractors. Net Promoter Score tracks whether Civic Plus's customers would recommend using the product based on a scale of -100 to 100.

Civic Plus Overall NPS

NPS

53%	Promoters
5%	Passives
42%	Detractors

Civic Plus NPS Trend

-100

-50

100

Summary	Date	Score
Sep 2022 33	Sep 2022	33
Nov 2022 0	Nov 2022	0
Mar 2023 33	Mar 2023	33
Oct 2023 -11	Oct 2023	-11
Nov 2023 0	Nov 2023	0
Mar 2024 17	Mar 2024	17
Apr 2024 29	Apr 2024	29
May 2024 27	May 2024	27
Jul 2024 19	Jul 2024	19
Sep 2024 22	Sep 2024	22
Feb 2025 16	Feb 2025	16
Jun 2025 10	Jun 2025	10

How Other Brands Compare

Civic Plus is ranked third for NPS among its competitors. Tata and GoPro come in first and second, with Granicus coming in at #4.

	Civic Plus	GoPro	Tata	Granicus
Global Ranking	#-	#504	#-	#-
NPS	11	21	82	-7
Valuation Updated every 24 hours for public companies	-	$945.51M	-	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Civic Plus NPS by Gender

Female customers rated Civic Plus's NPS 34 points higher than Male customers.

Male

-34

Civic Plus's NPS was rated -34 by Male customers on Comparably.

33%

Promoters

Passives

67%

Detractors

Female

Civic Plus's NPS was rated by Female customers on Comparably.

50%

Promoters

Passives

50%

Detractors

Civic Plus NPS by Ethnicity

Civic Plus's NPS was rated -50 points by Caucasian customers on Comparably.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -50	Caucasian	-50

Civic Plus NPS by Age

Civic Plus's NPS was rated -34 points by customers ages 31-35 on Comparably.

100

Summary

Age

Promoters

Passives

Detractors

31-35

33%

67%

Civic Plus NPS by Usage

Civic Plus's NPS was rated the highest by customers who have used Civic Plus's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.

-100

-50

100

Summary	Usage	Score
1 to 2 Years -50	1 to 2 Years	-50
5 to 10 Years 34	5 to 10 Years	34

Civic Plus NPS vs. Competitors

Compared to its competitors, Civic Plus's NPS is rated right above Vision Internet, and is preceded by GoPro.

COMPANY		NPS Score
	Tata	82
	GoPro	21
	Civic Plus	11
	Vision Internet	N/A
	Lily Gulik	N/A
	Granicus	-7

Civic Plus Customer Reviews

Out of the 4 Civic Plus customer reviews 1 was positive and 3 were constructive. Civic Plus customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

All Reviews

Positive Reviews

Constructive Reviews

Civic Plus Customer Loyalty

60%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

60% of Civic Plus users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

60%

40%

Civic Plus Customer Loyalty Score by Gender

Male customers rated Civic Plus's Customer Loyalty score 15% higher than Female customers.

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Male

70%

Yes

Female

55%

Yes

Civic Plus Customer Loyalty Score by Ethnicity

Civic Plus's Customer Loyalty score was rated 55% by Caucasian customers on Comparably.

% who answered "Yes"

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out of 100

Caucasian

Civic Plus Customer Loyalty Score by Age

Civic Plus's Customer Loyalty score was rated 40% by customers ages 31-35 on Comparably.

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20%

40%

60%

80%

100%

Summary	Age	Score
31-35 40%	31-35	40%

Civic Plus Customer Loyalty Score by Usage

Civic Plus's Customer Loyalty score was rated the highest by customers who have used Civic Plus's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

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1 to 2 Years	55%
5 to 10 Years	40%

Civic Plus Customer Loyalty Score by Industry

Civic Plus's Customer Loyalty score was rated 70% by Government and Public Policy industry customers.

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Government and Public Policy	70%

Civic Plus Customer Loyalty vs. Competitors

Compared to its competitors, Civic Plus's Customer Loyalty score is rated right above Vision Internet, and is preceded by GoPro.

COMPANY		Customer Loyalty Score
	Tata	87%
	Granicus	76%
	GoPro	69%
	Civic Plus	60%
	Vision Internet	N/A
	Lily Gulik	N/A

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Civic Plus Product Quality

3.1/5

Civic Plus has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.

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Civic Plus Product Information

Civic Plus’s product quality score is a 3.1 out of 5 as rated by its users and customers. Reviewers from the Government and Public Policy industry rated Civic Plus's product the highest.

Website: http://www.civicplus.com

Company Size: 201-500 Employees

Industry

Tech

SaaS

Quick Insights into Civic Plus Product Quality

Civic Plus's Product Quality score was rated highest by customers who have used Civic Plus's products/services for 1 to 2 Years, and rated lowest by customers who have used Civic Plus's products/services for 5 to 10 Years.

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Ranked Civic Plus Product Quality the Highest

1 to 2 Years	3
Female	2.7
Government and Public Policy	2.6

Ranked Civic Plus Product Quality the Lowest

Male	2.6
5 to 10 Years	2

Civic Plus Product Quality Score by Gender

Female customers rated Civic Plus's Product Quality score 0.1 stars higher than Male customers.

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Male

2.6/5

Female

2.7/5

Civic Plus Product Quality Score by Ethnicity

Civic Plus's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 1.5	Caucasian	1.5

Civic Plus Product Quality Score by Age

Civic Plus's Product Quality score was rated 1.5 stars by customers ages 31-35 on Comparably.

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Summary	Age	Score
31-35 1.5	31-35	1.5

Civic Plus Product Quality Score by Usage

Civic Plus's Product Quality score was rated the highest by customers who have used Civic Plus's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

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1 to 2 Years	3
5 to 10 Years	2

Civic Plus Product Quality Score by Industry

Civic Plus's Product Quality score was rated 2.6 stars by Government and Public Policy industry customers.

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Government and Public Policy	2.6

Civic Plus Product Quality vs. Competitors

Compared to its competitors, Civic Plus's Product Quality score is rated right above Granicus, and is preceded by GoPro.

COMPANY		Product Quality Score
	Tata	4.5/5
	GoPro	3.7/5
	Civic Plus	3.1/5
	Granicus	2.9/5
	Vision Internet	N/A
	Lily Gulik	N/A

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Civic Plus Pricing

Civic Plus ROI & Value For Money

3.2/5

Civic Plus has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.

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Civic Plus Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Government and Public Policy industry.

Quick Insights into Civic Plus ROI

Civic Plus's ROI score was rated highest by customers who have used Civic Plus's products/services for 5 to 10 Years, and rated lowest by Male customers.

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Ranked Civic Plus ROI the Highest

5 to 10 Years	3.5
Female	3.5
Government and Public Policy	3.3

Ranked Civic Plus ROI the Lowest

1 to 2 Years	2.9
Male	2.5

Civic Plus ROI Score by Gender

Female customers rated Civic Plus's ROI score 1 stars higher than Male customers.

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Male

2.5/5

Female

3.5/5

Civic Plus ROI Score by Ethnicity

Civic Plus's ROI score was rated 2.1 stars by Caucasian customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 2.1	Caucasian	2.1

Civic Plus ROI Score by Age

Civic Plus's ROI score was rated 2.1 stars by customers ages 31-35 on Comparably.

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Summary	Age	Score
31-35 2.1	31-35	2.1

Civic Plus ROI Score by Usage

Civic Plus's ROI score was rated the highest by customers who have used Civic Plus's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.

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1 to 2 Years	2.9
5 to 10 Years	3.5

Civic Plus ROI Score by Industry

Civic Plus's ROI score was rated 3.3 stars by Government and Public Policy industry customers.

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Government and Public Policy	3.3

Civic Plus Pricing vs. Competitors

Compared to its competitors, Civic Plus's ROI score is rated right above Granicus, and is preceded by GoPro.

COMPANY		Pricing Score
	Tata	4.6/5
	GoPro	3.3/5
	Civic Plus	3.2/5
	Granicus	2.9/5
	Vision Internet	N/A
	Lily Gulik	N/A

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Civic Plus Customer Satisfaction (CSAT)

Civic Plus Customer Satisfaction (CSAT) Score

43 / 100

Civic Plus has an overall Customer Satisfaction score of 43 rated by its users and customers.

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Very Satisfied	30%
Satisfied	13%
Neither Satisfied nor Dissatisfied	13%
Dissatisfied	19%
Very Dissatisfied	25%

Very Satisfied

30%

Satisfied

13%

Neither Satisfied nor Dissatisfied

13%

Dissatisfied

19%

Very Dissatisfied

25%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Civic Plus Customer Satisfaction

Civic Plus's Customer Satisfaction score was rated highest by Female customers, and rated lowest by customers who have used Civic Plus's products/services for 5 to 10 Years.

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Ranked Civic Plus Customer Satisfaction the Highest

Female	49%
1 to 2 Years	33%
Government and Public Policy	33%

Ranked Civic Plus Customer Satisfaction the Lowest

5 to 10 Years	33%

Civic Plus Customer Satisfaction Score by Gender

Civic Plus's Customer Satisfaction score was rated 49 by Female customers on Comparably.

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49 / 100

Female

	Very Satisfied	32%
	Satisfied	17%
	Neither Satisfied nor Dissatisfied	17%
	Dissatisfied	17%
	Very Dissatisfied	17%

Civic Plus Customer Satisfaction Score by Ethnicity

Caucasian
0%

CSAT according to Caucasian

Civic Plus' Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.

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0 / 100

Very Satisfied	0%
Satisfied	0%
Neither Satisfied nor Dissatisfied	25%
Dissatisfied	50%
Very Dissatisfied	25%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

25%

Dissatisfied

50%

Very Dissatisfied

25%

Civic Plus Customer Satisfaction Score by Age

Civic Plus's Customer Satisfaction score was rated 0 points by customers ages 31-35 on Comparably.

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100

Breakdown

Age

Score

31-35

Civic Plus Customer Satisfaction Score by Usage

Civic Plus's Customer Satisfaction score was rated 33 points by customers who have used Civic Plus's products/services for 1 to 2 Years, and by customers with 5 to 10 Years of usage.

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1 to 2 Years	33
5 to 10 Years	33

Civic Plus Customer Satisfaction Score by Industry

Civic Plus's Customer Satisfaction score was rated 33 points by Government and Public Policy industry customers.

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	"title": "Civic Plus Customer Satisfaction Score by Industry",
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			"label": "Government and Public Policy",
			"groupId": 521,
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			"text": "Civic Plus's Customer Satisfaction score is  rated by Government and Public Policy customers on Comparably.",
			"scoreClassName": "max",
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Government and Public Policy	33

Civic Plus Customer Satisfaction vs. Competitors

Compared to its competitors, Civic Plus's Customer Satisfaction score is rated right above Granicus, and is preceded by GoPro.

COMPANY		Customer Satisfaction (CSAT) Score
	Tata	100%
	GoPro	70%
	Civic Plus	44%
	Granicus	43%
	Vision Internet	0%
	Lily Gulik	0%

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Civic Plus Customer Service

3.1/5

Civic Plus has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.

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About Civic Plus's Customer Service

Address

320 S. 4th Street, Manhattan, KS 66502

Website

http://www.civicplus.com

Phone Number

785-587-1853

Quick Insights into Civic Plus Customer Service

Civic Plus's Customer Service score was rated highest by customers who have used Civic Plus's products/services for 1 to 2 Years, and rated lowest by customers who have used Civic Plus's products/services for 5 to 10 Years.

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Ranked Civic Plus Customer Service the Highest

1 to 2 Years	3.1
Female	3.1
Government and Public Policy	3.1

Ranked Civic Plus Customer Service the Lowest

Male	2.8
5 to 10 Years	2.6

Civic Plus Customer Service Score by Gender

Female customers rated Civic Plus's Customer Service score 0.3 stars higher than Male customers.

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Male

2.8/5

Female

3.1/5

Civic Plus Customer Service Score by Ethnicity

Civic Plus's Customer Service score was rated 1.7 stars by Caucasian customers on Comparably.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 1.7	Caucasian	1.7

Civic Plus Customer Service Score by Age

Civic Plus's Customer Service score was rated 1.5 stars by customers ages 31-35 on Comparably.

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100

Summary	Age	Customer Service Score
31-35 1.5	31-35	1.5

Civic Plus Customer Service Score by Usage

Civic Plus's Customer Service score was rated the highest by customers who have used Civic Plus's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

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1 to 2 Years	3.1
5 to 10 Years	2.6

Civic Plus Customer Service Score by Industry

Civic Plus's Customer Service score was rated 3.1 stars by Government and Public Policy industry customers.

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Government and Public Policy	3.1

Civic Plus Customer Service vs. Competitors

Compared to its competitors, Civic Plus's Customer Service score is rated right above Granicus, and is preceded by GoPro.

COMPANY		Customer Service Score
	Tata	4.3/5
	GoPro	3.4/5
	Civic Plus	3.1/5
	Granicus	3/5
	Vision Internet	N/A
	Lily Gulik	N/A

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Civic Plus as an Employer

2.8/5

Civic Plus has a 2.8/5 stars for its overall company culture rated by their employees

bottom

15%

CEO of Civic Plus

Brian Rempe

In the Bottom 15% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Civic Plus scored a 11 for Net Promoter Score and a -16 for Employee Net Promoter Score. NPS gauges how likely a customer of Civic Plus would recommend the brand to a friend. ENPS measures how likely Civic Plus employees would recommend working at Civic Plus to a friend.

Net Promoter Score

NPS Score

53%	Promoters
5%	Passive
42%	Detractors

Employee Net Promoter Score

-16

eNPS Score

32%	Promoters
20%	Passive
48%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail