36
NPS
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Clarizen
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About Clarizen's Brand
Clarizen is a global leader in project management and collaborative work management software. Among its major competitors, Clarizen is ranked in 2nd place for NPS while beqom is 1st, and Smartsheet is 3rd. Overall, Clarizen has a neutral social sentiment, when analyzing social media channels and online mentions.
Brand at a Glance
4.1/5
Product Quality
4.1/5
Pricing
3.7/5
Customer Service
Clarizen CMO
Clarizen Ranking
- #2 / 4 of its competitors
Clarizen NPS
Clarizen's Net Promoter Score (NPS) is a 36 with 58% Promoters, 20% Passives, and 22% Detractors. Net Promoter Score tracks whether Clarizen's customers would recommend using the product based on a scale of -100 to 100.
Clarizen Overall NPS
| 58% | Promoters |
|---|---|
| 20% | Passives |
| 22% | Detractors |
Clarizen NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 36 | Aug 2020 | 36 |
How Other Brands Compare
Clarizen is ranked second for NPS among its competitors. beqom and Smartsheet come in first and third, with Planview coming in at #4.
Clarizen |  Smartsheet |  Planview |  beqom | |
| Global Ranking | #- | #467 | #- | #- |
| NPS | 36 | 35 | -28 | 42 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $7.77B | $23.31B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Clarizen NPS by Usage
Clarizen's NPS was rated the highest by customers who have used Clarizen's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -10 | Less than 1 Year | -10 |
1 to 2 Years 37 | 1 to 2 Years | 37 |
2 to 5 Years 57 | 2 to 5 Years | 57 |
Clarizen NPS vs. Competitors
Compared to its competitors, Clarizen's NPS is rated right above Smartsheet, and is preceded by beqom.
| COMPANY | NPS Score | |
|---|---|---|
| beqom | 42 |
| Clarizen | 36 |
| Smartsheet | 35 |
| Planview | -28 |
 | BrokerLink | -100 |
Clarizen Product Quality
4.1/5
Clarizen has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Clarizen Product Information
Clarizen serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Clarizen supports iOS, Web, and Android devices and offers products for medium and large sized businesses.
Clarizen’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.clarizen.com
- Company Size
- 51-200 Employees
Industry
Tech
Enterprise
Productivity
SaaS
Languages Supported
English
Chinese (Traditional)
French
German
Portuguese
Spanish
Chinese (Simplified)
Japanese
Russian
Hebrew
Product Type
Workflow Management Software
Project Management Software
Project Collaboration Software
Task Management Software
Project Portfolio Management Software
Visual Project Management Software
Professional Services Software
Professional Services Automation (PSA) Software
Consulting Software
Clarizen Product Quality vs. Competitors
Compared to its competitors, Clarizen's Product Quality score is rated right above Planview, and is preceded by Smartsheet.
| COMPANY | Product Quality Score | |
|---|---|---|
| Smartsheet | 4.3/5 |
| Clarizen | 4.1/5 |
| Planview | 3.6/5 |
| beqom | 3.5/5 |
| BrokerLink | 1.5/5 |
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Clarizen Pricing
Clarizen ROI & Value For Money
4.1/5
Clarizen has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Clarizen Pricing Plans
Clarizen has a pricing structure that accommodates medium and large businesses. Starting from $45/month, Clarizen uses a subscription model.
Who Uses Clarizen?
Medium Businesses
Large Enterprises
Clarizen Pricing vs. Competitors
Compared to its competitors, Clarizen's ROI score is rated right above beqom, and is preceded by Smartsheet.
| COMPANY | Pricing Score | |
|---|---|---|
| Smartsheet | 4.3/5 |
| Clarizen | 4.1/5 |
| beqom | 3.7/5 |
| Planview | 3.3/5 |
| BrokerLink | 1.5/5 |
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Clarizen Customer Service
3.7/5
Clarizen has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Clarizen's Customer Service
Address
2755 Campus Drive, Suite 300, San Mateo, CA 94403
Website
http://www.clarizen.com
Phone Number
(866)502-9813
Clarizen Customer Service vs. Competitors
Compared to its competitors, Clarizen's Customer Service score is rated right above Planview, and is preceded by Smartsheet.
| COMPANY | Customer Service Score | |
|---|---|---|
| Smartsheet | 4.3/5 |
| Clarizen | 3.7/5 |
| Planview | 3.6/5 |
| beqom | 3.2/5 |
| BrokerLink | 1.5/5 |
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Consumer vs. Employees
Clarizen scored a 36 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Clarizen would recommend the brand to a friend. ENPS measures how likely Clarizen employees would recommend working at Clarizen to a friend.
Net Promoter Score
36
NPS Score
| 58% | Promoters |
|---|---|
| 20% | Passive |
| 22% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
