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NPS
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Claro
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About Claro's Brand
Claro’s mission is to organize all the world’s workforce-related information, making it easily accessible so that organizations can make more strategic decisions about talent. Among its major competitors, Claro is ranked in 3rd place for NPS while LinkedIn is 1st, and Gartner is 2nd.
Brand at a Glance
55%
Customer Loyalty
2.5/5
Product Quality
3.5/5
Pricing
2/5
Customer Service
Claro Ranking
- #3 / 4 of its competitors
Claro NPS
Claro's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Claro's customers would recommend using the product based on a scale of -100 to 100.
Claro Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Claro NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 -100 | Apr 2024 | -100 |
Mar 2025 0 | Mar 2025 | 0 |
How Other Brands Compare
Claro is ranked third for NPS among its competitors. LinkedIn and Gartner come in first and second, with Swoop coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Claro Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Claro users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Claro Customer Loyalty vs. Competitors
Compared to its competitors, Claro's Customer Loyalty score is rated right above EMSI, and is preceded by Gartner.
Unlock Claro Customer Loyalty vs. Competitors Data
VS
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Claro Product Quality
2.5/5
Claro has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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Claro Product Information
Claro’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://claro.hr
- Company Size
- 11-50 Employees
Industry
Tech
Analytics
Claro Product Quality vs. Competitors
Compared to its competitors, Claro's Product Quality score is rated right above Thinknum, and is preceded by EMSI.
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VS
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Claro Pricing
Claro ROI & Value For Money
3.5/5
Claro has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Claro Pricing vs. Competitors
Compared to its competitors, Claro's ROI score is rated right above EMSI, and is preceded by LinkedIn.
Unlock Claro ROI vs. Competitors Data
VS
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Claro Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Claro Customer Satisfaction vs. Competitors
Compared to its competitors, Claro's Customer Satisfaction score is rated right above Thinknum, and is preceded by EMSI.
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Claro Customer Service
2/5
Claro has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
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About Claro's Customer Service
Address
200 Innovative Way, Nashua, NH 03062
Website
http://claro.hr
Phone Number
978-272-2550
Claro's Social Links
Claro Customer Service vs. Competitors
Compared to its competitors, Claro's Customer Service score is rated right above Thinknum, and is preceded by EMSI.
Unlock Claro Customer Service vs. Competitors Data
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Sign Up for Brand Profile PRO to get the full Claro Customer Service vs. Competitors data and gain insights into your customers today.
Claro as an Employer
4.7/5
Claro has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Claro scored a 0 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Claro would recommend the brand to a friend. ENPS measures how likely Claro employees would recommend working at Claro to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
