80
NPS
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ClayHR
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About ClayHR's Brand
Human capital management at its best. ClayHR, how thousands of outstanding teams hire, onboard, manage, allocate and retain their team members. Among its major competitors, ClayHR is ranked in 1st place for NPS while Workday is 2nd, and Namely is 3rd.
Brand at a Glance
10%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
4.2/5
Customer Service
ClayHR Ranking
- #1 / 4 of its competitors
ClayHR NPS
ClayHR's Net Promoter Score (NPS) is a 80 with 88% Promoters, 4% Passives, and 8% Detractors. Net Promoter Score tracks whether ClayHR's customers would recommend using the product based on a scale of -100 to 100.
ClayHR Overall NPS
| 88% | Promoters |
|---|---|
| 4% | Passives |
| 8% | Detractors |
ClayHR NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 87 | Aug 2020 | 87 |
Nov 2021 79 | Nov 2021 | 79 |
Sep 2023 80 | Sep 2023 | 80 |
How Other Brands Compare
ClayHR is ranked first for NPS among its competitors. Workday and Namely come in second and third, with BambooHR coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ClayHR NPS vs. Competitors
Compared to its competitors, ClayHR's NPS is rated right above Workday.
| COMPANY | NPS Score | |
|---|---|---|
| ClayHR | 80 |
 | Workday | 31 |
 | Namely | 30 |
 | BambooHR | 25 |
 | PeopleSoft | N/A |
ClayHR Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of ClayHR users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ClayHR Customer Loyalty vs. Competitors
Compared to its competitors, ClayHR's Customer Loyalty score is rated right above PeopleSoft, and is preceded by BambooHR.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Namely | 83% |
| Workday | 80% |
| BambooHR | 70% |
| ClayHR | 10% |
| PeopleSoft | N/A |
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ClayHR Product Quality
4/5
ClayHR has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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ClayHR Product Information
ClayHR serves markets in the United States, Asia, Europe, Middle-East and Africa, Canada, and United Kingdom. ClayHR supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
ClayHR’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://clayhr.com
- Company Size
- 11-50 Employees
Industry
Business and Consumer Services
Languages Supported
English
Product Type
Human Resources (HR) Software
Applicant Tracking (ATS) Software
Employee Recognition Software
Onboarding Software
Performance Management & Appraisal Software
360 Degree Feedback Software
ClayHR Product Quality vs. Competitors
Compared to its competitors, ClayHR's Product Quality score is rated right above Workday.
| COMPANY | Product Quality Score | |
|---|---|---|
| ClayHR | 4/5 |
| Workday | 3.9/5 |
| BambooHR | 3.9/5 |
| Namely | 3.8/5 |
| PeopleSoft | N/A |
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ClayHR Pricing
ClayHR ROI & Value For Money
4/5
ClayHR has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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ClayHR Pricing Plans
ClayHR has a pricing structure that accommodates small, medium, and large businesses. Starting from $29/month, ClayHR uses a subscription model.
Who Uses ClayHR?
Small Businesses
Medium Businesses
Large Enterprises
ClayHR Pricing vs. Competitors
Compared to its competitors, ClayHR's ROI score is rated right above Workday.
| COMPANY | Pricing Score | |
|---|---|---|
| ClayHR | 4/5 |
| Workday | 3.8/5 |
| BambooHR | 3.8/5 |
| Namely | 3.5/5 |
| PeopleSoft | N/A |
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ClayHR Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
100%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ClayHR Customer Satisfaction vs. Competitors
Compared to its competitors, ClayHR's Customer Satisfaction score is rated right above Namely, and is preceded by BambooHR.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Workday | 72% |
| BambooHR | 64% |
| ClayHR | 0% |
| Namely | 0% |
| PeopleSoft | 0% |
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ClayHR Customer Service
4.2/5
ClayHR has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About ClayHR's Customer Service
Address
11710 Plaza America Dr, Reston, VA 20190
Website
http://clayhr.com
Phone Number
844-9MERLIN
ClayHR's Social Links
ClayHR Customer Service vs. Competitors
Compared to its competitors, ClayHR's Customer Service score is rated right above Workday.
| COMPANY | Customer Service Score | |
|---|---|---|
| ClayHR | 4.2/5 |
| Workday | 3.9/5 |
| BambooHR | 3.7/5 |
| Namely | 3.2/5 |
| PeopleSoft | N/A |
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ClayHR as an Employer
4.3/5
ClayHR has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
ClayHR scored a 80 for Net Promoter Score and a 62 for Employee Net Promoter Score. NPS gauges how likely a customer of ClayHR would recommend the brand to a friend. ENPS measures how likely ClayHR employees would recommend working at ClayHR to a friend.
Net Promoter Score
80
NPS Score
| 88% | Promoters |
|---|---|
| 4% | Passive |
| 8% | Detractors |
Employee Net Promoter Score
62
eNPS Score
| 67% | Promoters |
|---|---|
| 28% | Passive |
| 5% | Detractors |
