-11
NPS
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Cleco Corporation
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About Cleco Corporation's Brand
Cleco's Pineville headquartersCleco Corporation (NYSE: CNL) is an energy services company Among its major competitors, Cleco Corporation is ranked in 2nd place for NPS while Entergy is 1st, and Atmos Energy is 3rd.
Brand at a Glance
83%
Customer Loyalty
3.1/5
Product Quality
3/5
Pricing
3.1/5
Customer Service
Cleco Corporation Ranking
- #2 / 4 of its competitors
Cleco Corporation NPS
Cleco Corporation's Net Promoter Score (NPS) is a -11 with 39% Promoters, 11% Passives, and 50% Detractors. Net Promoter Score tracks whether Cleco Corporation's customers would recommend using the product based on a scale of -100 to 100.
Cleco Corporation Overall NPS
| 39% | Promoters |
|---|---|
| 11% | Passives |
| 50% | Detractors |
Cleco Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 -33 | Sep 2022 | -33 |
Dec 2022 0 | Dec 2022 | 0 |
Feb 2023 -33 | Feb 2023 | -33 |
Mar 2023 -50 | Mar 2023 | -50 |
Apr 2023 -33 | Apr 2023 | -33 |
Oct 2023 -18 | Oct 2023 | -18 |
Dec 2023 -9 | Dec 2023 | -9 |
Jun 2024 -16 | Jun 2024 | -16 |
Jul 2024 -6 | Jul 2024 | -6 |
Oct 2024 -13 | Oct 2024 | -13 |
May 2025 -6 | May 2025 | -6 |
Jul 2025 -12 | Jul 2025 | -12 |
How Other Brands Compare
Cleco Corporation is ranked second for NPS among its competitors. Entergy and Atmos Energy come in first and third, with CenterPoint Energy coming in at #4.
Cleco Corporation |  Entergy |  CenterPoint Energy |  Atmos Energy | |
| Global Ranking | #- | #847 | #- | #- |
| NPS | -11 | 21 | -61 | -31 |
| Valuation Updated every 24 hours for public companies | - | $20.03B | $18.47B | $11.99B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cleco Corporation NPS by Gender
Cleco Corporation's NPS was rated 100 by Female customers on Comparably.
Female
100
Cleco Corporation's NPS was rated 100 by Female customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Male
N/A
Cleco Corporation's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Cleco Corporation NPS by Ethnicity
Cleco Corporation's NPS was rated 20 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 20 | Caucasian | 20 |
Cleco Corporation NPS by Usage
Cleco Corporation's NPS was rated 34 points by customers who have used Cleco Corporation's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years 34 | Over 10 Years | 34 |
Cleco Corporation NPS vs. Competitors
Compared to its competitors, Cleco Corporation's NPS is rated right above Atmos Energy, and is preceded by Entergy.
| COMPANY | NPS Score | |
|---|---|---|
| Entergy | 21 |
| Cleco Corporation | -11 |
| Atmos Energy | -31 |
| CenterPoint Energy | -61 |
Cleco Corporation Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Cleco Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Cleco Corporation Customer Loyalty Score by Gender
Cleco Corporation's Customer Loyalty score was rated 100 by Female customers on Comparably.
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Female
100%
Yes
Male
N/A
Yes
Cleco Corporation Customer Loyalty Score by Ethnicity
Cleco Corporation's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Cleco Corporation.
100
out of 100
Caucasian
Cleco Corporation Customer Loyalty Score by Usage
Cleco Corporation's Customer Loyalty score was rated 100% by customers who have used Cleco Corporation's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Cleco Corporation Customer Loyalty vs. Competitors
Compared to its competitors, Cleco Corporation's Customer Loyalty score is rated right above Atmos Energy, and is preceded by Entergy.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Entergy | 84% |
| Cleco Corporation | 83% |
| Atmos Energy | 83% |
| CenterPoint Energy | 66% |
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Cleco Corporation Product Quality
3.1/5
Cleco Corporation has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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Cleco Corporation Product Information
Cleco Corporation’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- https://www.cleco.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Ecommerce and Marketplaces
Energy
Marketplaces
Quick Insights into Cleco Corporation Product Quality
Cleco Corporation's Product Quality score was rated highest by Female customers.
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Ranked Cleco Corporation Product Quality the Highest
Cleco Corporation Product Quality Score by Gender
Cleco Corporation's Product Quality score was rated 5 by Female customers on Comparably.
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Female
5/5
Male
N/A
Cleco Corporation Product Quality Score by Ethnicity
Cleco Corporation's Product Quality score was rated 3.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Cleco Corporation.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Cleco Corporation Product Quality Score by Usage
Cleco Corporation's Product Quality score was rated 3.8 stars by customers who have used Cleco Corporation's products/services for Over 10 Years.
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Cleco Corporation Product Quality vs. Competitors
Compared to its competitors, Cleco Corporation's Product Quality score is rated right above Atmos Energy, and is preceded by Entergy.
| COMPANY | Product Quality Score | |
|---|---|---|
| Entergy | 3.5/5 |
| Cleco Corporation | 3.1/5 |
| Atmos Energy | 2.7/5 |
| CenterPoint Energy | 2.2/5 |
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Cleco Corporation Pricing
Cleco Corporation ROI & Value For Money
3/5
Cleco Corporation has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Quick Insights into Cleco Corporation ROI
Cleco Corporation's ROI score was rated highest by Female customers.
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Ranked Cleco Corporation ROI the Highest
Cleco Corporation ROI Score by Gender
Cleco Corporation's ROI score was rated 4.5 by Female customers on Comparably.
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Female
4.5/5
Male
N/A
Cleco Corporation ROI Score by Ethnicity
Cleco Corporation's ROI score was rated 3.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Cleco Corporation.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Cleco Corporation ROI Score by Usage
Cleco Corporation's ROI score was rated 3 stars by customers who have used Cleco Corporation's products/services for Over 10 Years.
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Cleco Corporation Pricing vs. Competitors
Compared to its competitors, Cleco Corporation's ROI score is rated right above Atmos Energy, and is preceded by Entergy.
| COMPANY | Pricing Score | |
|---|---|---|
| Entergy | 3.6/5 |
| Cleco Corporation | 3/5 |
| Atmos Energy | 2.4/5 |
| CenterPoint Energy | 1.9/5 |
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Cleco Corporation Customer Satisfaction (CSAT)
Cleco Corporation Customer Satisfaction (CSAT) Score
50 / 100
Cleco Corporation has an overall Customer Satisfaction score of 50 rated by its users and customers.
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Very Satisfied
44%
Satisfied
6%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
13%
Very Dissatisfied
31%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Cleco Corporation Customer Satisfaction
Cleco Corporation's Customer Satisfaction score was rated highest by Female customers.
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Ranked Cleco Corporation Customer Satisfaction the Highest
Cleco Corporation Customer Satisfaction Score by Gender
Cleco Corporation's Customer Satisfaction score was rated 100 by Female customers on Comparably.
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100 / 100
FemaleVery Satisfied | 100% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Cleco Corporation Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Cleco Corporation's Customer Satisfaction (CSAT) score was rated 60% according to Caucasian users and customers.
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60 / 100
Very Satisfied
60%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
20%
Cleco Corporation Customer Satisfaction Score by Usage
Cleco Corporation's Customer Satisfaction score was rated 67 points by customers who have used Cleco Corporation's products/services for Over 10 Years.
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Cleco Corporation Customer Satisfaction vs. Competitors
Compared to its competitors, Cleco Corporation's Customer Satisfaction score is rated right above Atmos Energy, and is preceded by Entergy.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Entergy | 65% |
| Cleco Corporation | 50% |
| Atmos Energy | 34% |
| CenterPoint Energy | 20% |
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Cleco Corporation Customer Service
3.1/5
Cleco Corporation has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Cleco Corporation's Customer Service
Address
2030 Donahue Ferry Road, Pineville, LA
Website
https://www.cleco.com
Phone Number
(318) 484-7686
Quick Insights into Cleco Corporation Customer Service
Cleco Corporation's Customer Service score was rated highest by Female customers.
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Ranked Cleco Corporation Customer Service the Highest
Cleco Corporation Customer Service Score by Gender
Cleco Corporation's Customer Service score was rated 4.8 by Female customers on Comparably.
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Female
4.8/5
Male
N/A
Cleco Corporation Customer Service Score by Ethnicity
Cleco Corporation's Customer Service score was rated 3.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Cleco Corporation.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Cleco Corporation Customer Service Score by Usage
Cleco Corporation's Customer Service score was rated 3.3 stars by customers who have used Cleco Corporation's products/services for Over 10 Years.
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Cleco Corporation Customer Service vs. Competitors
Compared to its competitors, Cleco Corporation's Customer Service score is rated right above Atmos Energy, and is preceded by Entergy.
| COMPANY | Customer Service Score | |
|---|---|---|
| Entergy | 3.7/5 |
| Cleco Corporation | 3.1/5 |
| Atmos Energy | 2.4/5 |
| CenterPoint Energy | 1.9/5 |
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Cleco Corporation as an Employer
3.2/5
Cleco Corporation has a 3.2/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Cleco Corporation scored a -11 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of Cleco Corporation would recommend the brand to a friend. ENPS measures how likely Cleco Corporation employees would recommend working at Cleco Corporation to a friend.
Net Promoter Score
-11
NPS Score
| 39% | Promoters |
|---|---|
| 11% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 50% | Promoters |
|---|---|
| 20% | Passive |
| 30% | Detractors |
