49
NPS
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Clicktale
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About Clicktale's Brand
Provider of website analysis services. The company enables businesses to maximize engagement and revenue by optimizing visitor interactions with websites through desktop, tablet and mobile devices. Among its major competitors, Clicktale is ranked in 1st place for NPS while MailChimp is 2nd, and Optimizely is 3rd.
Brand at a Glance
3.8/5
Product Quality
4/5
Pricing
5/5
Customer Service
Clicktale Ranking
- #1 / 4 of its competitors
Clicktale NPS
Clicktale's Net Promoter Score (NPS) is a 49 with 66% Promoters, 17% Passives, and 17% Detractors. Net Promoter Score tracks whether Clicktale's customers would recommend using the product based on a scale of -100 to 100.
Clicktale Overall NPS
| 66% | Promoters |
|---|---|
| 17% | Passives |
| 17% | Detractors |
Clicktale NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 49 | Aug 2020 | 49 |
How Other Brands Compare
Clicktale is ranked first for NPS among its competitors. MailChimp and Optimizely come in second and third, with Upserve coming in at #4.
Clicktale |  MailChimp |  Optimizely |  Upserve | |
| Global Ranking | #- | #637 | #- | #- |
| NPS | 49 | 47 | 27 | 22 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | - | $600.00M | $100.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Clicktale NPS by Usage
Clicktale's NPS was rated 0 points by customers who have used Clicktale's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
Clicktale NPS vs. Competitors
Compared to its competitors, Clicktale's NPS is rated right above MailChimp.
| COMPANY | NPS Score | |
|---|---|---|
| Clicktale | 49 |
| MailChimp | 47 |
| Optimizely | 27 |
| Upserve | 22 |
 | Kissmetrics | N/A |
 | Crazy Egg | N/A |
 | CloudTags | N/A |
Clicktale Product Quality
3.8/5
Clicktale has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Clicktale Product Information
Clicktale serves markets in the United States, Asia, China, Europe, Middle-East and Africa, Australia, Canada, India, United Kingdom, and Latin America. Clicktale supports Web devices and offers products for small, medium, and large sized businesses.
Clicktale’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- www.clicktale.com
- Company Size
- 201-500 Employees
Languages Supported
English
Product Type
Customer Experience Software
Website Monitoring Software
Analytics Software
Web Analytics Software
Heatmap Software
Quick Insights into Clicktale Product Quality
Clicktale's Product Quality score was rated highest by customers who have used Clicktale's products/services for 1 to 2 Years.
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Ranked Clicktale Product Quality the Highest
Clicktale Product Quality Score by Usage
Clicktale's Product Quality score was rated 3 stars by customers who have used Clicktale's products/services for 1 to 2 Years.
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Clicktale Product Quality vs. Competitors
Compared to its competitors, Clicktale's Product Quality score is rated right above Upserve, and is preceded by Optimizely.
| COMPANY | Product Quality Score | |
|---|---|---|
| MailChimp | 4.1/5 |
| Optimizely | 3.9/5 |
| Clicktale | 3.8/5 |
| Upserve | 3.4/5 |
| Kissmetrics | N/A |
| Crazy Egg | N/A |
| CloudTags | N/A |
Unlock Clicktale Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Clicktale Product Quality vs. Competitors data and gain insights into your customers today.
Clicktale Pricing
Clicktale ROI & Value For Money
4/5
Clicktale has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Clicktale Pricing Plans
Clicktale has a pricing structure that accommodates small, medium, and large businesses.
Who Uses Clicktale?
Small Businesses
Medium Businesses
Large Enterprises
Clicktale Pricing vs. Competitors
Compared to its competitors, Clicktale's ROI score is rated right above Optimizely, and is preceded by MailChimp.
| COMPANY | Pricing Score | |
|---|---|---|
| MailChimp | 4.1/5 |
| Clicktale | 4/5 |
| Optimizely | 3.6/5 |
| Upserve | 3.1/5 |
| Kissmetrics | N/A |
| Crazy Egg | N/A |
| CloudTags | N/A |
Unlock Clicktale ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Clicktale ROI vs. Competitors data and gain insights into your customers today.
Clicktale Customer Service
5/5
Clicktale has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Clicktale's Customer Service
Address
Atrium Tower, 2, Ramat Gan, 5250501 Israel
Website
www.clicktale.com
Clicktale Customer Service vs. Competitors
Compared to its competitors, Clicktale's Customer Service score is rated right above MailChimp.
| COMPANY | Customer Service Score | |
|---|---|---|
| Clicktale | 5/5 |
| MailChimp | 3.9/5 |
| Optimizely | 3.4/5 |
| Upserve | 1.8/5 |
| Kissmetrics | N/A |
| Crazy Egg | N/A |
| CloudTags | N/A |
Unlock Clicktale Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Clicktale Customer Service vs. Competitors data and gain insights into your customers today.
Consumer vs. Employees
Clicktale scored a 49 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of Clicktale would recommend the brand to a friend. ENPS measures how likely Clicktale employees would recommend working at Clicktale to a friend.
Net Promoter Score
49
NPS Score
| 66% | Promoters |
|---|---|
| 17% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
