22
NPS
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Upserve
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About Upserve's Brand
"Upserve offers a smart management system for restaurant owners to track key facets of their business including sales, covers and more in real time." Among its major competitors, Upserve is ranked in 2nd place for NPS while Block is 1st, and Intuit is 3rd.Their current valuation is $100.00M
Brand at a Glance
57%
Customer Loyalty
3.4/5
Product Quality
3.1/5
Pricing
1.8/5
Customer Service
Upserve CMO
Upserve Ranking
- #2 / 4 of its competitors
Upserve NPS
Upserve's Net Promoter Score (NPS) is a 22 with 57% Promoters, 8% Passives, and 35% Detractors. Net Promoter Score tracks whether Upserve's customers would recommend using the product based on a scale of -100 to 100.
Upserve Overall NPS
| 57% | Promoters |
|---|---|
| 8% | Passives |
| 35% | Detractors |
Upserve NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 53 | Jul 2021 | 53 |
Nov 2021 50 | Nov 2021 | 50 |
Jan 2022 46 | Jan 2022 | 46 |
Feb 2022 42 | Feb 2022 | 42 |
May 2022 40 | May 2022 | 40 |
Jul 2022 36 | Jul 2022 | 36 |
Sep 2022 29 | Sep 2022 | 29 |
Nov 2022 27 | Nov 2022 | 27 |
Apr 2023 25 | Apr 2023 | 25 |
Jun 2023 27 | Jun 2023 | 27 |
Apr 2024 23 | Apr 2024 | 23 |
Apr 2025 20 | Apr 2025 | 20 |
How Other Brands Compare
Upserve is ranked second for NPS among its competitors. Block and Intuit come in first and third, with Elavon coming in at #4. Among those competitors, it is the lowest valued company behind Intuit.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Upserve NPS by Gender
Upserve's NPS was rated -100 by Male customers on Comparably.
Male
-100
Upserve's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
N/A
Upserve's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Upserve NPS by Ethnicity
Upserve's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Upserve NPS by Usage
Upserve's NPS was rated the highest by customers who have used Upserve's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 13 | Less than 1 Year | 13 |
1 to 2 Years 28 | 1 to 2 Years | 28 |
2 to 5 Years 0 | 2 to 5 Years | 0 |
Upserve Customer Reviews
Out of the 5 Upserve customer reviews 0 were positive and 5 were constructive. Upserve customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Upserve Customer Loyalty
57%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
57% of Upserve users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Upserve Customer Loyalty Score by Gender
Upserve's Customer Loyalty score was rated 55 by Male customers on Comparably.
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Male
55%
Yes
Female
N/A
Yes
Upserve Customer Loyalty Score by Ethnicity
Upserve's Customer Loyalty score was rated 61% by Caucasian customers on Comparably.
% who answered "Yes"
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61
out of 100
Caucasian
Upserve Customer Loyalty vs. Competitors
Compared to its competitors, Upserve's Customer Loyalty score is rated right above Elavon, and is preceded by Block.
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Upserve Product Quality
3.4/5
Upserve has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Upserve Product Information
Upserve serves markets in the United States. Upserve supports iOS, Web, and Android devices and offers products for small and medium sized businesses.
Upserve’s product quality score is a 3.4 out of 5 as rated by its users and customers. Reviewers from the Hospitality industry rated Upserve's product the highest. Reviewers from the Restaurants industry rated Upserve the lowest at 2.7.
- Website
- http://upserve.com
- Company Size
- 51-200 Employees
Industry
Tech
Analytics
SaaS
Languages Supported
English
Product Type
Point of Sale (POS) Software
Restaurant Management Software
iPad POS Software
Restaurant POS Software
Bar POS Software
Quick Insights into Upserve Product Quality
Upserve's Product Quality score was rated highest by customers who have used Upserve's products/services for 1 to 2 Years, and rated lowest by customers from the Restaurants industry.
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Ranked Upserve Product Quality the Highest
Ranked Upserve Product Quality the Lowest
Upserve Product Quality Score by Gender
Upserve's Product Quality score was rated 1.9 by Male customers on Comparably.
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Male
1.9/5
Female
N/A
Upserve Product Quality Score by Ethnicity
Upserve's Product Quality score was rated 1.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Upserve.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
Upserve Product Quality Score by Usage
Upserve's Product Quality score was rated the highest by customers who have used Upserve's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Upserve Product Quality Score by Industry
Upserve's Product Quality score was rated the highest by Hospitality industry customers, and the lowest by Restaurants industry customers.
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Upserve Product Quality vs. Competitors
Compared to its competitors, Upserve's Product Quality score is rated right above Intuit, and is preceded by Global Payments.
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Upserve Pricing
Upserve ROI & Value For Money
3.1/5
Upserve has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Upserve Pricing Plans
Upserve has a pricing structure that accommodates small and medium businesses. Starting from $59/month, Upserve uses a subscription model and offers the following: Starting at $59/month., Pro: Pairs well with multi-location restaurants, multiple terminals and restaurants with average ticket orders above $30., and Starting at $199/month.. For the users that are not ready to commit yet, Upserve also offers a free trial.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Restaurants industry. The users from the Hospitality industry think that they had the lowest ROI from Upserve.
Who Uses Upserve?
Small Businesses
Medium Businesses
Quick Insights into Upserve ROI
Upserve's ROI score was rated highest by customers from the Restaurants industry, and rated lowest by customers from the Hospitality industry.
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Ranked Upserve ROI the Highest
Ranked Upserve ROI the Lowest
Upserve ROI Score by Gender
Upserve's ROI score was rated 1.5 by Male customers on Comparably.
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Male
1.5/5
Female
N/A
Upserve ROI Score by Ethnicity
Upserve's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Upserve.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Upserve ROI Score by Industry
Upserve's ROI score was rated the highest by Restaurants industry customers, and the lowest by Hospitality industry customers.
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Upserve Pricing vs. Competitors
Compared to its competitors, Upserve's ROI score is rated right above Elavon, and is preceded by Intuit.
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Upserve Customer Satisfaction (CSAT)
Upserve Customer Satisfaction (CSAT) Score
9 / 100
Upserve has an overall Customer Satisfaction score of 9 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
9%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
18%
Very Dissatisfied
73%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Upserve Customer Satisfaction
Upserve's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Upserve Customer Satisfaction the Highest
Upserve Customer Satisfaction Score by Gender
Upserve's Customer Satisfaction score was rated 0 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Upserve.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 67% |
Upserve Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Upserve's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Upserve.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
67%
Upserve Customer Satisfaction vs. Competitors
Compared to its competitors, Upserve's Customer Satisfaction score is rated right below Heartland.
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Upserve Customer Service
1.8/5
Upserve has an overall Customer Service score of 1.8 out of 5 stars rated by its users and customers.
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About Upserve's Customer Service
Address
10 Dorrance St, Providence, RI 02903
Website
http://upserve.com
Quick Insights into Upserve Customer Service
Upserve's Customer Service score was rated highest by Caucasian customers.
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Ranked Upserve Customer Service the Highest
Upserve Customer Service Score by Gender
Upserve's Customer Service score was rated 1.5 by Male customers on Comparably.
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Male
1.5/5
Female
N/A
Upserve Customer Service Score by Ethnicity
Upserve's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Upserve.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Upserve Customer Service vs. Competitors
Compared to its competitors, Upserve's Customer Service score is rated right below Heartland.
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Upserve as an Employer
2.8/5
Upserve has a 2.8/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Upserve scored a 22 for Net Promoter Score and a -17 for Employee Net Promoter Score. NPS gauges how likely a customer of Upserve would recommend the brand to a friend. ENPS measures how likely Upserve employees would recommend working at Upserve to a friend.
Net Promoter Score
22
NPS Score
| 57% | Promoters |
|---|---|
| 8% | Passive |
| 35% | Detractors |
Employee Net Promoter Score
-17
eNPS Score
| 33% | Promoters |
|---|---|
| 17% | Passive |
| 50% | Detractors |
