13
NPS
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CloudTask
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About CloudTask's Brand
CloudTask is a managed workforce provider for companies looking to increase their sales, customer retention and revenue. Among its major competitors, CloudTask is ranked in 2nd place for NPS while TaskUs is 1st, and MemoryBlue is 3rd.
Brand at a Glance
69%
Customer Loyalty
3.6/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
CloudTask Ranking
- #2 / 4 of its competitors
CloudTask NPS
CloudTask's Net Promoter Score (NPS) is a 13 with 42% Promoters, 29% Passives, and 29% Detractors. Net Promoter Score tracks whether CloudTask's customers would recommend using the product based on a scale of -100 to 100.
CloudTask Overall NPS
| 42% | Promoters |
|---|---|
| 29% | Passives |
| 29% | Detractors |
CloudTask NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 50 | Jul 2020 | 50 |
Nov 2020 33 | Nov 2020 | 33 |
Dec 2020 0 | Dec 2020 | 0 |
Jan 2021 34 | Jan 2021 | 34 |
Jul 2021 13 | Jul 2021 | 13 |
How Other Brands Compare
CloudTask is ranked second for NPS among its competitors. TaskUs and Upwork come in first and third, with MarketStar coming in at #4.
CloudTask |  Upwork |  TaskUs |  MarketStar | |
| Global Ranking | #- | #508 | #859 | #- |
| NPS | 13 | 9 | 34 | 6 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $5.59B | $750.00M | $14.54B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CloudTask NPS vs. Competitors
Compared to its competitors, CloudTask's NPS is rated right above MemoryBlue, and is preceded by TaskUs.
| COMPANY | NPS Score | |
|---|---|---|
| TaskUs | 34 |
| CloudTask | 13 |
 | MemoryBlue | 11 |
| Upwork | 9 |
| MarketStar | 6 |
 | MarketSource | -11 |
CloudTask Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of CloudTask users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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CloudTask Customer Loyalty vs. Competitors
Compared to its competitors, CloudTask's Customer Loyalty score is rated right above MemoryBlue, and is preceded by Upwork.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| TaskUs | 85% |
| MarketStar | 84% |
| Upwork | 78% |
| CloudTask | 69% |
| MemoryBlue | 61% |
| MarketSource | 51% |
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CloudTask Product Quality
3.6/5
CloudTask has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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CloudTask Product Information
CloudTask’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://www.cloudtask.com
- Company Size
- 51-200 Employees
Industry
Business and Consumer Services
CloudTask Product Quality vs. Competitors
Compared to its competitors, CloudTask's Product Quality score is rated right above MarketStar, and is preceded by TaskUs.
| COMPANY | Product Quality Score | |
|---|---|---|
| TaskUs | 4.1/5 |
| CloudTask | 3.6/5 |
| MarketStar | 3.6/5 |
| Upwork | 3.5/5 |
| MemoryBlue | 3.4/5 |
| MarketSource | 2.8/5 |
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CloudTask Pricing
CloudTask ROI & Value For Money
3.5/5
CloudTask has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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CloudTask Pricing vs. Competitors
Compared to its competitors, CloudTask's ROI score is rated right above MemoryBlue, and is preceded by TaskUs.
| COMPANY | Pricing Score | |
|---|---|---|
| TaskUs | 4.2/5 |
| CloudTask | 3.5/5 |
| MemoryBlue | 3.5/5 |
| MarketStar | 3.5/5 |
| Upwork | 3.4/5 |
| MarketSource | 3/5 |
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CloudTask Customer Service
3.5/5
CloudTask has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About CloudTask's Customer Service
Address
1680 Michigan Avenue, 11, Miami Beach, FL 33139
Website
http://www.cloudtask.com
Phone Number
3056766860
CloudTask's Social Links
CloudTask Customer Service vs. Competitors
Compared to its competitors, CloudTask's Customer Service score is rated right above MarketSource, and is preceded by Upwork.
| COMPANY | Customer Service Score | |
|---|---|---|
| TaskUs | 4/5 |
| MemoryBlue | 3.8/5 |
| MarketStar | 3.6/5 |
| Upwork | 3.5/5 |
| CloudTask | 3.5/5 |
| MarketSource | 3/5 |
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CloudTask as an Employer
4.0/5
CloudTask has a 4.0/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
CloudTask scored a 13 for Net Promoter Score and a 54 for Employee Net Promoter Score. NPS gauges how likely a customer of CloudTask would recommend the brand to a friend. ENPS measures how likely CloudTask employees would recommend working at CloudTask to a friend.
Net Promoter Score
13
NPS Score
| 42% | Promoters |
|---|---|
| 29% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
54
eNPS Score
| 65% | Promoters |
|---|---|
| 24% | Passive |
| 11% | Detractors |
