-100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
CMC
Marketing or Exec? Claim Your Free Account
About CMC's Brand
Provider of marketing and system development services. The company is engaged in providing training and sales promotion support, marketing and system development services, binding services and other services to its clients in Japan. Among its major competitors, CMC is ranked in 5th place for NPS while AK Steel is 1st, and NUCOR CORPORATION is 2nd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4.5/5
Pricing
4/5
Customer Service
CMC Ranking
- #4 / 4 of its competitors
CMC NPS
CMC's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether CMC's customers would recommend using the product based on a scale of -100 to 100.
CMC Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
CMC NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 -100 | Oct 2023 | -100 |
How Other Brands Compare
CMC is ranked #4 for NPS among its competitors. AK Steel and NUCOR CORPORATION come in first and second, with Gerdau coming in at third.
CMC |  NUCOR CORPORATION |  AK Steel |  Gerdau | |
| Global Ranking | #- | #810 | #- | #- |
| NPS | -100 | 46 | 57 | -50 |
| Valuation Updated every 24 hours for public companies | - | $17.52B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CMC NPS vs. Competitors
Compared to its competitors, CMC's NPS is rated right below Sims Metal Management.
| COMPANY | NPS Score | |
|---|---|---|
| AK Steel | 57 |
| NUCOR CORPORATION | 46 |
| Gerdau | -50 |
 | Sims Metal Management | -67 |
| CMC | -100 |
CMC Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of CMC users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CMC Customer Loyalty vs. Competitors
Compared to its competitors, CMC's Customer Loyalty score is rated right above NUCOR CORPORATION, and is preceded by Gerdau.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Gerdau | 100% |
| CMC | 100% |
| NUCOR CORPORATION | 79% |
| AK Steel | 73% |
| Sims Metal Management | 47% |
Unlock CMC Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full CMC Customer Loyalty vs. Competitors data and gain insights into your customers today.
CMC Product Quality
5/5
CMC has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock CMC's overall Product Quality score rated by its users and customers.
CMC Product Information
CMC’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- www.cmc.co.jp
- Company Size
- 501-1,000 Employees
CMC Product Quality vs. Competitors
Compared to its competitors, CMC's Product Quality score is rated right above NUCOR CORPORATION.
| COMPANY | Product Quality Score | |
|---|---|---|
| CMC | 5/5 |
| NUCOR CORPORATION | 4.3/5 |
| AK Steel | 4/5 |
| Gerdau | 3.2/5 |
| Sims Metal Management | 3/5 |
Unlock CMC Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full CMC Product Quality vs. Competitors data and gain insights into your customers today.
CMC Pricing
CMC ROI & Value For Money
4.5/5
CMC has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock CMC's overall ROI score rated by its users and customers.
CMC Pricing vs. Competitors
Compared to its competitors, CMC's ROI score is rated right above AK Steel.
| COMPANY | Pricing Score | |
|---|---|---|
| CMC | 4.5/5 |
| AK Steel | 3.9/5 |
| NUCOR CORPORATION | 3.8/5 |
| Gerdau | 3.2/5 |
| Sims Metal Management | 2.6/5 |
Unlock CMC ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full CMC ROI vs. Competitors data and gain insights into your customers today.
CMC Customer Satisfaction (CSAT)
CMC Customer Satisfaction (CSAT) Score
100 / 100
CMC has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
CMC Customer Satisfaction vs. Competitors
Compared to its competitors, CMC's Customer Satisfaction score is rated right above AK Steel.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| CMC | 100% |
| AK Steel | 88% |
| NUCOR CORPORATION | 82% |
| Gerdau | 50% |
| Sims Metal Management | 42% |
Unlock CMC Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full CMC Customer Satisfaction vs. Competitors data and gain insights into your customers today.
CMC Customer Service
4/5
CMC has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock CMC's overall Customer Service score rated by its users and customers.
About CMC's Customer Service
Address
1-1-19 Heiwa, Nagoya, 460-0021
Website
www.cmc.co.jp
Phone Number
7
CMC Customer Service vs. Competitors
Compared to its competitors, CMC's Customer Service score is rated right above NUCOR CORPORATION, and is preceded by AK Steel.
| COMPANY | Customer Service Score | |
|---|---|---|
| AK Steel | 4.1/5 |
| CMC | 4/5 |
| NUCOR CORPORATION | 3.9/5 |
| Gerdau | 3.2/5 |
| Sims Metal Management | 2.6/5 |
Unlock CMC Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full CMC Customer Service vs. Competitors data and gain insights into your customers today.
Consumer vs. Employees
CMC scored a -100 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of CMC would recommend the brand to a friend. ENPS measures how likely CMC employees would recommend working at CMC to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
