100
NPS
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Commonwealth Edison
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About Commonwealth Edison's Brand
"Commonwealth Edison generates, develops and distributes wind power energy for the commercial industry." Among its major competitors, Commonwealth Edison is ranked in 1st place for NPS while Exelon Corporation is 2nd, and Ameren Services is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Commonwealth Edison Ranking
- #1 / 4 of its competitors
Commonwealth Edison NPS
Commonwealth Edison's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Commonwealth Edison's customers would recommend using the product based on a scale of -100 to 100.
Commonwealth Edison Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Commonwealth Edison NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2024 100 | May 2024 | 100 |
How Other Brands Compare
Commonwealth Edison is ranked first for NPS among its competitors. Exelon Corporation and Ameren Services come in second and third, with Con Edison coming in at #4.
Commonwealth Edison |  Exelon Corporation |  Ameren Services |  Con Edison | |
| Global Ranking | #- | #586 | #- | #- |
| NPS | 100 | 21 | 6 | -50 |
| Valuation Updated every 24 hours for public companies | - | $42.89B | $16.86B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Commonwealth Edison NPS vs. Competitors
Compared to its competitors, Commonwealth Edison's NPS is rated right above Exelon Corporation.
| COMPANY | NPS Score | |
|---|---|---|
| Commonwealth Edison | 100 |
| Exelon Corporation | 21 |
| Ameren Services | 6 |
| Con Edison | -50 |
Commonwealth Edison Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Commonwealth Edison users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Commonwealth Edison Customer Loyalty vs. Competitors
Compared to its competitors, Commonwealth Edison's Customer Loyalty score is rated right above Ameren Services.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Commonwealth Edison | 100% |
| Ameren Services | 92% |
| Exelon Corporation | 77% |
| Con Edison | 65% |
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Commonwealth Edison Product Quality
5/5
Commonwealth Edison has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Commonwealth Edison Product Information
Commonwealth Edison’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- https://www.comed.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Energy
Commonwealth Edison Product Quality vs. Competitors
Compared to its competitors, Commonwealth Edison's Product Quality score is rated right above Ameren Services.
| COMPANY | Product Quality Score | |
|---|---|---|
| Commonwealth Edison | 5/5 |
| Ameren Services | 3.7/5 |
| Exelon Corporation | 3.5/5 |
| Con Edison | 2.3/5 |
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Commonwealth Edison Pricing
Commonwealth Edison ROI & Value For Money
5/5
Commonwealth Edison has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Commonwealth Edison Pricing vs. Competitors
Compared to its competitors, Commonwealth Edison's ROI score is rated right above Exelon Corporation.
| COMPANY | Pricing Score | |
|---|---|---|
| Commonwealth Edison | 5/5 |
| Exelon Corporation | 3.7/5 |
| Ameren Services | 3/5 |
| Con Edison | 1.8/5 |
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Commonwealth Edison Customer Satisfaction (CSAT)
Commonwealth Edison Customer Satisfaction (CSAT) Score
100 / 100
Commonwealth Edison has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Commonwealth Edison Customer Satisfaction vs. Competitors
Compared to its competitors, Commonwealth Edison's Customer Satisfaction score is rated right above Ameren Services.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Commonwealth Edison | 100% |
| Ameren Services | 67% |
| Exelon Corporation | 65% |
| Con Edison | 25% |
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Commonwealth Edison Customer Service
5/5
Commonwealth Edison has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Commonwealth Edison's Customer Service
Address
Chicago, IL
Website
https://www.comed.com
Commonwealth Edison Customer Service vs. Competitors
Compared to its competitors, Commonwealth Edison's Customer Service score is rated right above Exelon Corporation.
| COMPANY | Customer Service Score | |
|---|---|---|
| Commonwealth Edison | 5/5 |
| Exelon Corporation | 3.6/5 |
| Ameren Services | 3.2/5 |
| Con Edison | 1.9/5 |
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