-100
NPS
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CompUSA
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About CompUSA's Brand
CompUSA is an operator of computer superstores that offers more than 5,000 products, including microcomputer hardware and more. Among its major competitors, CompUSA is ranked in 4th place for NPS while Fry's Electronics is 1st, and Best Buy is 2nd.
Brand at a Glance
100%
Customer Loyalty
2.5/5
Product Quality
2.5/5
Pricing
2.5/5
Customer Service
CompUSA Ranking
- #4 / 4 of its competitors
CompUSA NPS
CompUSA's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether CompUSA's customers would recommend using the product based on a scale of -100 to 100.
CompUSA Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
CompUSA NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2025 -100 | May 2025 | -100 |
How Other Brands Compare
CompUSA is ranked #4 for NPS among its competitors. Fry's Electronics and Best Buy come in first and second, with Micro Center coming in at third.
CompUSA |  Best Buy |  Micro Center |  Fry's Electronics | |
| Global Ranking | #- | #101 | #- | #- |
| NPS | -100 | -3 | -3 | 16 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $28.95B | $2.00B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CompUSA NPS vs. Competitors
Compared to its competitors, CompUSA's NPS is rated right below Micro Center.
| COMPANY | NPS Score | |
|---|---|---|
| Fry's Electronics | 16 |
| Best Buy | -3 |
| Micro Center | -3 |
| CompUSA | -100 |
CompUSA Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of CompUSA users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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CompUSA Customer Loyalty vs. Competitors
Compared to its competitors, CompUSA's Customer Loyalty score is rated right above Micro Center.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| CompUSA | 100% |
| Micro Center | 80% |
| Fry's Electronics | 77% |
| Best Buy | 76% |
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CompUSA Product Quality
2.5/5
CompUSA has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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CompUSA Product Information
CompUSA’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://compusa.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Hardware and Devices
SaaS
CompUSA Product Quality vs. Competitors
Compared to its competitors, CompUSA's Product Quality score is rated right below Micro Center.
| COMPANY | Product Quality Score | |
|---|---|---|
| Best Buy | 3.1/5 |
| Fry's Electronics | 3/5 |
| Micro Center | 2.9/5 |
| CompUSA | 2.5/5 |
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CompUSA Pricing
CompUSA ROI & Value For Money
2.5/5
CompUSA has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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CompUSA Pricing vs. Competitors
Compared to its competitors, CompUSA's ROI score is rated right below Micro Center.
| COMPANY | Pricing Score | |
|---|---|---|
| Fry's Electronics | 3.3/5 |
| Best Buy | 3/5 |
| Micro Center | 3/5 |
| CompUSA | 2.5/5 |
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CompUSA Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
CompUSA Customer Satisfaction vs. Competitors
Compared to its competitors, CompUSA's Customer Satisfaction score is rated right below Best Buy.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Fry's Electronics | 60% |
| Micro Center | 54% |
| Best Buy | 53% |
| CompUSA | 0% |
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CompUSA Customer Service
2.5/5
CompUSA has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About CompUSA's Customer Service
Website
http://compusa.com/
Phone Number
(303) 367-2663
CompUSA Customer Service vs. Competitors
Compared to its competitors, CompUSA's Customer Service score is rated right below Micro Center.
| COMPANY | Customer Service Score | |
|---|---|---|
| Fry's Electronics | 3.1/5 |
| Best Buy | 2.9/5 |
| Micro Center | 2.8/5 |
| CompUSA | 2.5/5 |
Unlock CompUSA Customer Service vs. Competitors Data
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CompUSA as an Employer
2.2/5
CompUSA has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
CompUSA scored a -100 for Net Promoter Score and a -66 for Employee Net Promoter Score. NPS gauges how likely a customer of CompUSA would recommend the brand to a friend. ENPS measures how likely CompUSA employees would recommend working at CompUSA to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-66
eNPS Score
| 17% | Promoters |
|---|---|
| 0% | Passive |
| 83% | Detractors |
