100
NPS
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Confirmit
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About Confirmit's Brand
Confirmit provides software that enables organizations to conduct customer and employee feedback, and market research programs. Among its major competitors, Confirmit is ranked in 1st place for NPS while QuestionPro is 2nd, and Qualtrics is 3rd. Overall, Confirmit has a neutral social sentiment, when analyzing social media channels and online mentions.
Brand at a Glance
2.5/5
Product Quality
3.5/5
Pricing
Confirmit CMO
Confirmit Ranking
- #1 / 4 of its competitors
Confirmit NPS
Confirmit's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Confirmit's customers would recommend using the product based on a scale of -100 to 100.
Confirmit Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Confirmit NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 100 | Nov 2021 | 100 |
How Other Brands Compare
Confirmit is ranked first for NPS among its competitors. Qualtrics and Medallia come in second and third, with MaritzCX coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Confirmit Product Quality
2.5/5
Confirmit has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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Confirmit Product Information
Confirmit’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://www.confirmit.com
- Company Size
- 201-500 Employees
Industry
Tech
Analytics
Business Services
SaaS
Confirmit Product Quality vs. Competitors
Compared to its competitors, Confirmit's Product Quality score is rated right above QuestBack, and is preceded by MaritzCX.
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VS
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Confirmit Pricing
Confirmit ROI & Value For Money
3.5/5
Confirmit has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Confirmit Pricing vs. Competitors
Compared to its competitors, Confirmit's ROI score is rated right above Medallia, and is preceded by Totango.
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Confirmit Customer Satisfaction (CSAT)
Confirmit Customer Satisfaction (CSAT) Score
100 / 100
Confirmit has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Confirmit Customer Satisfaction vs. Competitors
Compared to its competitors, Confirmit's Customer Satisfaction score is rated right above QuestionPro.
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Confirmit as an Employer
2.6/5
Confirmit has a 2.6/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Confirmit scored a 100 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of Confirmit would recommend the brand to a friend. ENPS measures how likely Confirmit employees would recommend working at Confirmit to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 40% | Promoters |
|---|---|
| 0% | Passive |
| 60% | Detractors |
