0
NPS
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MaritzCX
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About MaritzCX's Brand
We help increase customer retention and lifetime value by ingraining customer experience-driven insight and action into the DNA of business operations Among its major competitors, MaritzCX is ranked in 5th place for NPS while Barrett Business Services is 1st, and ORC International is 2nd.Their current valuation is $6.34B
Brand at a Glance
4/5
Product Quality
5/5
Pricing
5/5
Customer Service
MaritzCX CMO
Chris Cottle
Chris Cottle serves as the Chief Marketing & Strategy Officer for MaritzCX. Chris started at MaritzCX in March of 2017. Chris is based in the Provo, Utah Area.
MaritzCX Ranking
- #3 / 4 of its competitors
MaritzCX NPS
MaritzCX's Net Promoter Score (NPS) is a 0 with 33% Promoters, 34% Passives, and 33% Detractors. Net Promoter Score tracks whether MaritzCX's customers would recommend using the product based on a scale of -100 to 100.
MaritzCX Overall NPS
| 33% | Promoters |
|---|---|
| 34% | Passives |
| 33% | Detractors |
MaritzCX NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 0 | Aug 2020 | 0 |
How Other Brands Compare
MaritzCX is ranked third for NPS among its competitors. Barrett Business Services and CDW Corporation come in first and second, with Intercom coming in at #4. Among those competitors, it is the second most valued company behind CDW Corporation.
MaritzCX |  CDW Corporation |  Intercom |  Barrett Business Services | |
| Global Ranking | #- | #956 | #- | #- |
| NPS | 0 | 20 | -4 | 100 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | $6.34B | $23.37B | $1.30B | $541.41M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MaritzCX NPS by Usage
MaritzCX's NPS was rated 0 points by customers who have used MaritzCX's products/services for 5 to 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years 0 | 5 to 10 Years | 0 |
MaritzCX NPS vs. Competitors
Compared to its competitors, MaritzCX's NPS is rated right above numero, and is preceded by CDW Corporation.
| COMPANY | NPS Score | |
|---|---|---|
| Barrett Business Services | 100 |
 | ORC International | 100 |
 | eClerx Services | 30 |
| CDW Corporation | 20 |
| MaritzCX | 0 |
 | numero | N/A |
| Intercom | -4 |
MaritzCX Product Quality
4/5
MaritzCX has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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MaritzCX Product Information
MaritzCX serves markets in the United States, Australia, United Kingdom, and Germany. MaritzCX supports iOS, Web, and Android devices and offers products for large sized businesses.
MaritzCX’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.maritzcx.com
- Company Size
- 1,001-5,000 Employees
Industry
Analytics
Enterprise
Languages Supported
English
German
Product Type
Customer Experience Software
Online Survey Software
Survey Software
Customer Satisfaction Software
Employee Engagement Software
Market Research Software
MaritzCX Product Quality vs. Competitors
Compared to its competitors, MaritzCX's Product Quality score is rated right above eClerx Services, and is preceded by Barrett Business Services.
| COMPANY | Product Quality Score | |
|---|---|---|
| ORC International | 5/5 |
| Barrett Business Services | 4.5/5 |
| MaritzCX | 4/5 |
| eClerx Services | 3.5/5 |
| CDW Corporation | 3.5/5 |
| Intercom | 3.4/5 |
| numero | N/A |
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MaritzCX Pricing
MaritzCX ROI & Value For Money
5/5
MaritzCX has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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MaritzCX Pricing Plans
MaritzCX has a pricing structure that accommodates large businesses.
Who Uses MaritzCX?
Large Enterprises
MaritzCX Pricing vs. Competitors
Compared to its competitors, MaritzCX's ROI score is rated right above Barrett Business Services.
| COMPANY | Pricing Score | |
|---|---|---|
| MaritzCX | 5/5 |
| Barrett Business Services | 4/5 |
| CDW Corporation | 3.8/5 |
| eClerx Services | 3.7/5 |
| Intercom | 3.5/5 |
| ORC International | N/A |
| numero | N/A |
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MaritzCX Customer Service
5/5
MaritzCX has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About MaritzCX's Customer Service
Address
3451 North Triumph Blvd 6th Floor, Lehi, UT 84043 United States Minor Outly
Website
http://www.maritzcx.com
Phone Number
(385) 695-2800
MaritzCX's Social Links
MaritzCX Customer Service vs. Competitors
Compared to its competitors, MaritzCX's Customer Service score is rated right above Barrett Business Services.
| COMPANY | Customer Service Score | |
|---|---|---|
| MaritzCX | 5/5 |
| Barrett Business Services | 4.2/5 |
| eClerx Services | 4.2/5 |
| CDW Corporation | 3.8/5 |
| Intercom | 3.8/5 |
| ORC International | N/A |
| numero | N/A |
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MaritzCX as an Employer
3.8/5
MaritzCX has a 3.8/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
MaritzCX scored a 0 for Net Promoter Score and a -1 for Employee Net Promoter Score. NPS gauges how likely a customer of MaritzCX would recommend the brand to a friend. ENPS measures how likely MaritzCX employees would recommend working at MaritzCX to a friend.
Net Promoter Score
0
NPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-1
eNPS Score
| 37% | Promoters |
|---|---|
| 25% | Passive |
| 38% | Detractors |
