0
NPS
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CookUnity
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About CookUnity's Brand
CookUnity is the first chef-to-you marketplace connecting the country's most talented chefs with eaters (consumers). We're changing meal delivery by bringing small-batch, restaurant-quality meals to eaters across the country. Every week, a diverse collective of all-star chefs craft their signature, ready-to-eat dishes for an elevated at-home dining experience. Among its major competitors, CookUnity is ranked in 3rd place for NPS while Daily Harvest is 1st, and Blue Apron is 2nd.
Brand at a Glance
85%
Customer Loyalty
2.9/5
Product Quality
3/5
Pricing
3.2/5
Customer Service
CookUnity Ranking
- #3 / 4 of its competitors
CookUnity NPS
CookUnity's Net Promoter Score (NPS) is a 0 with 40% Promoters, 20% Passives, and 40% Detractors. Net Promoter Score tracks whether CookUnity's customers would recommend using the product based on a scale of -100 to 100.
CookUnity Overall NPS
| 40% | Promoters |
|---|---|
| 20% | Passives |
| 40% | Detractors |
CookUnity NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2023 100 | Dec 2023 | 100 |
Feb 2024 0 | Feb 2024 | 0 |
Apr 2024 0 | Apr 2024 | 0 |
Sep 2024 25 | Sep 2024 | 25 |
Jul 2025 0 | Jul 2025 | 0 |
How Other Brands Compare
CookUnity is ranked third for NPS among its competitors. Daily Harvest and Blue Apron come in first and second, with HelloFresh coming in at #4.
CookUnity |  HelloFresh |  Daily Harvest |  Blue Apron | |
| Global Ranking | #- | #572 | #- | #- |
| NPS | 0 | -3 | 57 | 10 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $15.26B | $150.00M | $90.36M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CookUnity NPS vs. Competitors
Compared to its competitors, CookUnity's NPS is rated right above HelloFresh, and is preceded by Blue Apron.
| COMPANY | NPS Score | |
|---|---|---|
| Daily Harvest | 57 |
| Blue Apron | 10 |
| CookUnity | 0 |
| HelloFresh | -3 |
CookUnity Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of CookUnity users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CookUnity Customer Loyalty vs. Competitors
Compared to its competitors, CookUnity's Customer Loyalty score is rated right above Daily Harvest.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| CookUnity | 85% |
| Daily Harvest | 81% |
| HelloFresh | 69% |
| Blue Apron | 66% |
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CookUnity Product Quality
2.9/5
CookUnity has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
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CookUnity Product Information
CookUnity’s product quality score is a 2.9 out of 5 as rated by its users and customers.
- Website
- http://www.cookunity.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Ecommerce and Marketplaces
Food and Beverages
CookUnity Product Quality vs. Competitors
Compared to its competitors, CookUnity's Product Quality score is rated right below Daily Harvest.
| COMPANY | Product Quality Score | |
|---|---|---|
| Blue Apron | 3.9/5 |
| HelloFresh | 3.6/5 |
| Daily Harvest | 3.4/5 |
| CookUnity | 2.9/5 |
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CookUnity Pricing
CookUnity ROI & Value For Money
3/5
CookUnity has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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CookUnity Pricing vs. Competitors
Compared to its competitors, CookUnity's ROI score is rated right below HelloFresh.
| COMPANY | Pricing Score | |
|---|---|---|
| Daily Harvest | 3.8/5 |
| Blue Apron | 3.7/5 |
| HelloFresh | 3.3/5 |
| CookUnity | 3/5 |
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CookUnity Customer Satisfaction (CSAT)
CookUnity Customer Satisfaction (CSAT) Score
25 / 100
CookUnity has an overall Customer Satisfaction score of 25 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
CookUnity Customer Satisfaction vs. Competitors
Compared to its competitors, CookUnity's Customer Satisfaction score is rated right below Daily Harvest.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Blue Apron | 77% |
| HelloFresh | 65% |
| Daily Harvest | 50% |
| CookUnity | 25% |
Unlock CookUnity Customer Satisfaction vs. Competitors Data
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CookUnity Customer Service
3.2/5
CookUnity has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About CookUnity's Customer Service
Address
630 Flushing Ave, New York Mills, NY 11206
Website
http://www.cookunity.com
Phone Number
(650) 504-9743
CookUnity's Social Links
CookUnity Customer Service vs. Competitors
Compared to its competitors, CookUnity's Customer Service score is rated right below HelloFresh.
| COMPANY | Customer Service Score | |
|---|---|---|
| Blue Apron | 3.9/5 |
| Daily Harvest | 3.8/5 |
| HelloFresh | 3.4/5 |
| CookUnity | 3.2/5 |
Unlock CookUnity Customer Service vs. Competitors Data
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Consumer vs. Employees
CookUnity scored a 0 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of CookUnity would recommend the brand to a friend. ENPS measures how likely CookUnity employees would recommend working at CookUnity to a friend.
Net Promoter Score
0
NPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
