38
NPS
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Cosential
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About Cosential's Brand
Cosential provides cloud-based CRM and proposal automation solutions for architecture, engineering and construction firms. Among its major competitors, Cosential is ranked in 2nd place for NPS while Microsoft is 1st, and Salesforce is 3rd.Their current valuation is $100.00M
Brand at a Glance
4.1/5
Product Quality
4.1/5
Pricing
3.7/5
Customer Service
Cosential Ranking
- #2 / 4 of its competitors
Cosential NPS
Cosential's Net Promoter Score (NPS) is a 38 with 61% Promoters, 16% Passives, and 23% Detractors. Net Promoter Score tracks whether Cosential's customers would recommend using the product based on a scale of -100 to 100.
Cosential Overall NPS
| 61% | Promoters |
|---|---|
| 16% | Passives |
| 23% | Detractors |
Cosential NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 39 | Aug 2020 | 39 |
How Other Brands Compare
Cosential is ranked second for NPS among its competitors. Microsoft and Salesforce come in first and third, with Deltek coming in at #4. Among those competitors, it is the lowest valued company behind Microsoft.
Cosential |  Microsoft |  Salesforce |  Deltek | |
| Global Ranking | #- | #22 | #- | #- |
| NPS | 38 | 38 | 36 | -7 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | $100.00M | $1.91T | $201.44B | $43.53B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cosential NPS by Usage
Cosential's NPS was rated the highest by customers who have used Cosential's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 21 | Less than 1 Year | 21 |
2 to 5 Years 57 | 2 to 5 Years | 57 |
Cosential NPS vs. Competitors
Compared to its competitors, Cosential's NPS is rated right above Salesforce, and is preceded by Microsoft.
| COMPANY | NPS Score | |
|---|---|---|
| Microsoft | 38 |
| Cosential | 38 |
| Salesforce | 36 |
 | Proposal Software | 5 |
| Deltek | -7 |
Cosential Product Quality
4.1/5
Cosential has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Cosential Product Information
Cosential serves markets in the United States, Australia, Canada, and United Kingdom. Cosential supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
Cosential’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.cosential.com
- Company Size
- 11-50 Employees
Industry
Tech
Business Services
Enterprise
Mobile App
Productivity
SaaS
Languages Supported
English
Product Type
Proposal Management Software
CRM Software
Manufacturing & Engineering Software
Construction CRM Software
Cosential Product Quality vs. Competitors
Compared to its competitors, Cosential's Product Quality score is rated right above Microsoft.
| COMPANY | Product Quality Score | |
|---|---|---|
| Cosential | 4.1/5 |
| Microsoft | 4.1/5 |
| Salesforce | 4/5 |
| Proposal Software | 3.9/5 |
| Deltek | 3.1/5 |
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VS
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Cosential Pricing
Cosential ROI & Value For Money
4.1/5
Cosential has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Cosential Pricing Plans
Cosential has a pricing structure that accommodates small, medium, and large businesses. Starting from $50/month, Cosential uses a subscription model and offers the following: Read-Only User $25 / month and Admin User $95 / month. For the users that are not ready to commit yet, Cosential also offers a free trial.
Who Uses Cosential?
Small Businesses
Medium Businesses
Large Enterprises
Cosential Pricing vs. Competitors
Compared to its competitors, Cosential's ROI score is rated right above Salesforce.
| COMPANY | Pricing Score | |
|---|---|---|
| Cosential | 4.1/5 |
| Salesforce | 4/5 |
| Microsoft | 4/5 |
| Proposal Software | 3.7/5 |
| Deltek | 2.9/5 |
Unlock Cosential ROI vs. Competitors Data
VS
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Cosential Customer Service
3.7/5
Cosential has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Cosential's Customer Service
Address
610 West 5th Street, Suite 604, Austin, TX
Website
http://www.cosential.com
Phone Number
512-222-1529
Cosential Customer Service vs. Competitors
Compared to its competitors, Cosential's Customer Service score is rated right above Proposal Software, and is preceded by Salesforce.
| COMPANY | Customer Service Score | |
|---|---|---|
| Microsoft | 4/5 |
| Salesforce | 4/5 |
| Cosential | 3.7/5 |
| Proposal Software | 3.7/5 |
| Deltek | 3.3/5 |
Unlock Cosential Customer Service vs. Competitors Data
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Consumer vs. Employees
Cosential scored a 38 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Cosential would recommend the brand to a friend. ENPS measures how likely Cosential employees would recommend working at Cosential to a friend.
Net Promoter Score
38
NPS Score
| 61% | Promoters |
|---|---|
| 16% | Passive |
| 23% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
