Deltek NPS & Customer Reviews

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Deltek

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Deltek

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About Deltek's Brand

Deltek is an enterprise software and information solutions provider for professional services firms and government contractors. Among its major competitors, Deltek is ranked in 3rd place for NPS while QAD is 1st, and Netsuite is 2nd.Their current valuation is $43.53B

Brand at a Glance

71%

Customer Loyalty

3.1/5

Product Quality

2.9/5

Pricing

3.3/5

Customer Service

Deltek CMO

Perry Hardt

Perry Hardt serves as the SVP and Chief Marketing Officer of Deltek. Perry started at Deltek in November of 2017. Perry currently resides in Washington D.C. Metro Area.

Deltek Ranking

^#3 / 4 of its competitors

Deltek NPS

Deltek's Net Promoter Score (NPS) is a -7 with 42% Promoters, 9% Passives, and 49% Detractors. Net Promoter Score tracks whether Deltek's customers would recommend using the product based on a scale of -100 to 100.

Deltek Overall NPS

-7

NPS

42%	Promoters
9%	Passives
49%	Detractors

Deltek NPS Trend

-100

-50

100

Summary	Date	Score
Jun 2023 -34	Jun 2023	-34
Sep 2023 -37	Sep 2023	-37
Nov 2023 -28	Nov 2023	-28
Jan 2024 -21	Jan 2024	-21
Feb 2024 -17	Feb 2024	-17
Mar 2024 -15	Mar 2024	-15
Jul 2024 -17	Jul 2024	-17
Aug 2024 -14	Aug 2024	-14
Sep 2024 -10	Sep 2024	-10
Oct 2024 -12	Oct 2024	-12
Mar 2025 -12	Mar 2025	-12
Apr 2025 -8	Apr 2025	-8

How Other Brands Compare

Deltek is ranked third for NPS among its competitors. QAD and Netsuite come in first and second, with SmartProcure / GovSpend coming in at #4. Among those competitors, it is the third most valued company.

	Deltek	Netsuite	QAD	SmartProcure / GovSpend
Global Ranking	#-	#494	#-	#-
NPS	-7	2	14	-60
Valuation Updated every 24 hours for public companies	$43.53B	-	$1.55B	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Deltek NPS by Gender

Male customers rated Deltek's NPS 17 points higher than Female customers.

Male

-17

Deltek's NPS was rated -17 by Male customers on Comparably.

33%

Promoters

17%

Passives

50%

Detractors

Female

-34

Deltek's NPS was rated -34 by Female customers on Comparably.

33%

Promoters

Passives

67%

Detractors

Deltek NPS by Ethnicity

Deltek's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -19	Caucasian	-19
Other 0	Other	0

Deltek NPS by Age

Deltek's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.

100

Summary

Age

Promoters

Passives

Detractors

31-35

67%

33%

46-50

50%

Deltek NPS by Usage

Deltek's NPS was rated the highest by customers who have used Deltek's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

-100

-50

100

Summary	Usage	Score
1 to 2 Years -50	1 to 2 Years	-50
2 to 5 Years -25	2 to 5 Years	-25
Over 10 Years -39	Over 10 Years	-39

Deltek NPS vs. Competitors

Compared to its competitors, Deltek's NPS is rated right above SmartProcure / GovSpend, and is preceded by Onvia.

COMPANY		NPS Score
	QAD	14
	Netsuite	2
	Onvia	N/A
	Deltek	-7
	SmartProcure / GovSpend	-60
	California Credits Group (CCG)	-100

Deltek Customer Reviews

Out of the 3 Deltek customer reviews 1 was positive and 2 were constructive. Deltek customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

All Reviews

Positive Reviews

Constructive Reviews

Deltek Customer Loyalty

71%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

71% of Deltek users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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71%

29%

Deltek Customer Loyalty Score by Gender

Male customers rated Deltek's Customer Loyalty score 23% higher than Female customers.

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Male

78%

Yes

Female

55%

Yes

Deltek Customer Loyalty Score by Ethnicity

Deltek's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Other

Deltek Customer Loyalty Score by Age

Deltek's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.

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20%

40%

60%

80%

100%

Summary	Age	Score
31-35 100%	31-35	100%
46-50 85%	46-50	85%

Deltek Customer Loyalty Score by Usage

Deltek's Customer Loyalty score was rated the highest by customers who have used Deltek's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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1 to 2 Years	78%
2 to 5 Years	78%
Over 10 Years	55%

Deltek Customer Loyalty Score by Industry

Deltek's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Architecture and Planning industry customers.

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Tech	85%
Accounting	100%
Architecture and Planning	28%

Deltek Customer Loyalty vs. Competitors

Compared to its competitors, Deltek's Customer Loyalty score is rated right above SmartProcure / GovSpend, and is preceded by Netsuite.

COMPANY		Customer Loyalty Score
	QAD	85%
	Netsuite	74%
	Deltek	71%
	SmartProcure / GovSpend	51%
	California Credits Group (CCG)	10%
	Onvia	N/A

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Deltek Product Quality

3.1/5

Deltek has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.

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Deltek Product Information

Deltek’s product quality score is a 3.1 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Deltek's product the highest. Reviewers from the Architecture and Planning industry rated Deltek the lowest at 2.

Website: http://www.deltek.com

Company Size: 1,001-5,000 Employees

Industry

Tech

Enterprise

SaaS

Quick Insights into Deltek Product Quality

Deltek's Product Quality score was rated highest by customers from the Tech industry, and rated lowest by customers from the Architecture and Planning industry.

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Ranked Deltek Product Quality the Highest

Tech	4.2
Other	3.8
31-35	3.5

Ranked Deltek Product Quality the Lowest

Caucasian	2.5
Over 10 Years	2.5
Architecture and Planning	2

Deltek Product Quality Score by Gender

Female customers rated Deltek's Product Quality score 0.2 stars higher than Male customers.

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Male

2.9/5

Female

3.1/5

Deltek Product Quality Score by Ethnicity

Deltek's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.

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Summary	Ethnicity	Score
Caucasian 2.5	Caucasian	2.5
Other 3.8	Other	3.8

Deltek Product Quality Score by Age

Deltek's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.

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Summary	Age	Score
31-35 3.5	31-35	3.5
46-50 3.1	46-50	3.1

Deltek Product Quality Score by Usage

Deltek's Product Quality score was rated the highest by customers who have used Deltek's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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1 to 2 Years	3.1
2 to 5 Years	3.2
Over 10 Years	2.5

Deltek Product Quality Score by Industry

Deltek's Product Quality score was rated the highest by Tech industry customers, and the lowest by Architecture and Planning industry customers.

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Tech	4.2
Accounting	4
Architecture and Planning	2

Deltek Product Quality vs. Competitors

Compared to its competitors, Deltek's Product Quality score is rated right above SmartProcure / GovSpend, and is preceded by Netsuite.

COMPANY		Product Quality Score
	QAD	3.9/5
	Netsuite	3.4/5
	Deltek	3.1/5
	SmartProcure / GovSpend	2.1/5
	California Credits Group (CCG)	1.5/5
	Onvia	N/A

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Deltek Pricing

Deltek ROI & Value For Money

2.9/5

Deltek has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.

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Deltek Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Architecture and Planning industry think that they had the lowest ROI from Deltek.

Quick Insights into Deltek ROI

Deltek's ROI score was rated highest by customers ages 31-35, and rated lowest by customers from the Architecture and Planning industry.

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Ranked Deltek ROI the Highest

31-35	4.3
Tech	3.9
2 to 5 Years	3.1

Ranked Deltek ROI the Lowest

Female	2.5
Over 10 Years	2
Architecture and Planning	1.6

Deltek ROI Score by Gender

Male customers rated Deltek's ROI score 0.6 stars higher than Female customers.

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Male

3.1/5

Female

2.5/5

Deltek ROI Score by Ethnicity

Deltek's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.

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Summary	Ethnicity	Score
Caucasian 2.6	Caucasian	2.6
Other 3.1	Other	3.1

Deltek ROI Score by Age

Deltek's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.

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Summary	Age	Score
31-35 4.3	31-35	4.3
46-50 3.1	46-50	3.1

Deltek ROI Score by Usage

Deltek's ROI score was rated the highest by customers who have used Deltek's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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1 to 2 Years	2.9
2 to 5 Years	3.1
Over 10 Years	2

Deltek ROI Score by Industry

Deltek's ROI score was rated the highest by Tech industry customers, and the lowest by Architecture and Planning industry customers.

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Tech	3.9
Accounting	3.1
Architecture and Planning	1.6

Deltek Pricing vs. Competitors

Compared to its competitors, Deltek's ROI score is rated right above SmartProcure / GovSpend, and is preceded by Netsuite.

COMPANY		Pricing Score
	QAD	4/5
	Netsuite	3.2/5
	Deltek	2.9/5
	SmartProcure / GovSpend	2/5
	California Credits Group (CCG)	1.5/5
	Onvia	N/A

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Deltek Customer Satisfaction (CSAT)

Deltek Customer Satisfaction (CSAT) Score

77 / 100

Deltek has an overall Customer Satisfaction score of 77 rated by its users and customers.

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Very Satisfied	31%
Satisfied	46%
Neither Satisfied nor Dissatisfied	12%
Dissatisfied	8%
Very Dissatisfied	3%

Very Satisfied

31%

Satisfied

46%

Neither Satisfied nor Dissatisfied

12%

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Deltek Customer Satisfaction

Deltek's Customer Satisfaction score was rated highest by customers from the Tech industry, and rated lowest by customers from the Architecture and Planning industry.

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Ranked Deltek Customer Satisfaction the Highest

Tech	100%
2 to 5 Years	75%
31-35	67%

Ranked Deltek Customer Satisfaction the Lowest

Male	50%
Over 10 Years	40%
Architecture and Planning	33%

Deltek Customer Satisfaction Score by Gender

Female customers rated Deltek's Customer Satisfaction score 16 points higher than Male customers.

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50 / 100

Male

	Very Satisfied	0%
	Satisfied	50%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	33%
	Very Dissatisfied	17%

66 / 100

Female

	Very Satisfied	33%
	Satisfied	33%
	Neither Satisfied nor Dissatisfied	34%
	Dissatisfied	0%
	Very Dissatisfied	0%

Deltek Customer Satisfaction Score by Ethnicity

Caucasian
51%
Other
66%

CSAT according to Caucasian

Deltek's Customer Satisfaction (CSAT) score was rated 51% according to Caucasian users and customers.

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51 / 100

Very Satisfied	13%
Satisfied	38%
Neither Satisfied nor Dissatisfied	13%
Dissatisfied	25%
Very Dissatisfied	11%

Very Satisfied

13%

Satisfied

38%

Neither Satisfied nor Dissatisfied

13%

Dissatisfied

25%

Very Dissatisfied

11%

CSAT according to Other

Deltek's Customer Satisfaction (CSAT) score was rated 66% according to Other users and customers.

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66 / 100

Very Satisfied	33%
Satisfied	33%
Neither Satisfied nor Dissatisfied	34%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

33%

Satisfied

33%

Neither Satisfied nor Dissatisfied

34%

Dissatisfied

Very Dissatisfied

Deltek Customer Satisfaction Score by Age

Deltek's Customer Satisfaction score was rated 67 points by customers ages 31-35 and customers ages 46-50 on Comparably.

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100

Breakdown

Age

Score

31-35

67%

46-50

67%

Deltek Customer Satisfaction Score by Usage

Deltek's Customer Satisfaction score was rated the highest by customers who have used Deltek's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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2 to 5 Years	75
Over 10 Years	40

Deltek Customer Satisfaction Score by Industry

Deltek's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Architecture and Planning industry customers.

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Tech	100
Architecture and Planning	33

Deltek Customer Satisfaction vs. Competitors

Compared to its competitors, Deltek's Customer Satisfaction score is rated right above Netsuite, and is preceded by QAD.

COMPANY		Customer Satisfaction (CSAT) Score
	QAD	86%
	Deltek	76%
	Netsuite	60%
	SmartProcure / GovSpend	40%
	California Credits Group (CCG)	0%
	Onvia	0%

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Deltek Customer Service

3.3/5

Deltek has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.

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About Deltek's Customer Service

Address

Herndon, VA

Website

http://www.deltek.com

Quick Insights into Deltek Customer Service

Deltek's Customer Service score was rated highest by customers ages 31-35, and rated lowest by customers who have used Deltek's products/services for 1 to 2 Years.

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Ranked Deltek Customer Service the Highest

31-35	4.3
Female	4
Other	4

Ranked Deltek Customer Service the Lowest

Accounting	3.1
Male	3.1
1 to 2 Years	2.9

Deltek Customer Service Score by Gender

Female customers rated Deltek's Customer Service score 0.9 stars higher than Male customers.

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Male

3.1/5

Female

4/5

Deltek Customer Service Score by Ethnicity

Deltek's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 3.2	Caucasian	3.2
Other 4	Other	4

Deltek Customer Service Score by Age

Deltek's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.

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100

Summary	Age	Customer Service Score
31-35 4.3	31-35	4.3
46-50 3.1	46-50	3.1

Deltek Customer Service Score by Usage

Deltek's Customer Service score was rated the highest by customers who have used Deltek's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.

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1 to 2 Years	2.9
2 to 5 Years	3.1
Over 10 Years	3.3

Deltek Customer Service Score by Industry

Deltek's Customer Service score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.

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Tech	4
Accounting	3.1
Architecture and Planning	3.4

Deltek Customer Service vs. Competitors

Compared to its competitors, Deltek's Customer Service score is rated right above Netsuite, and is preceded by QAD.

COMPANY		Customer Service Score
	QAD	4.1/5
	Deltek	3.3/5
	Netsuite	3/5
	SmartProcure / GovSpend	2.1/5
	California Credits Group (CCG)	1.5/5
	Onvia	N/A

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Deltek as an Employer

4.3/5

Deltek has a 4.3/5 stars for its overall company culture rated by their employees

top

CEO of Deltek

Michael Corkery

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Deltek scored a -7 for Net Promoter Score and a 37 for Employee Net Promoter Score. NPS gauges how likely a customer of Deltek would recommend the brand to a friend. ENPS measures how likely Deltek employees would recommend working at Deltek to a friend.

Net Promoter Score

-7

NPS Score

42%	Promoters
9%	Passive
49%	Detractors

Employee Net Promoter Score

eNPS Score

55%	Promoters
27%	Passive
18%	Detractors

Global Ranking Snapshot

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1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail