-100
NPS
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CSI Companies
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About CSI Companies' Brand
CSI Companies partners with leading organizations nationwide to deliver full-spectrum workforce solutions. Among its major competitors, CSI Companies is ranked in 4th place for NPS while Randstad is 1st, and Aerotek is 2nd.Their current market cap is $53.42B
Brand at a Glance
100%
Customer Loyalty
4.5/5
Product Quality
4.2/5
Pricing
4.2/5
Customer Service
CSI Companies Ranking
- #4 / 4 of its competitors
CSI Companies NPS
CSI Companies's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether CSI Companies's customers would recommend using the product based on a scale of -100 to 100.
CSI Companies Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
CSI Companies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 -100 | Feb 2022 | -100 |
Feb 2024 -100 | Feb 2024 | -100 |
How Other Brands Compare
CSI Companies is ranked #4 for NPS among its competitors. Randstad and Aerotek come in first and second, with HCI Group coming in at third. Among those competitors, it is the most valued company.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CSI Companies NPS vs. Competitors
Compared to its competitors, CSI Companies's NPS is rated right below HCI Group.
| COMPANY | NPS Score | |
|---|---|---|
 | Randstad | 17 |
 | Aerotek | -22 |
 | HCI Group | -60 |
| CSI Companies | -100 |
CSI Companies Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of CSI Companies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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CSI Companies Customer Loyalty vs. Competitors
Compared to its competitors, CSI Companies's Customer Loyalty score is rated right above Randstad.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| CSI Companies | 100% |
| Randstad | 78% |
| Aerotek | 60% |
| HCI Group | 55% |
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CSI Companies Product Quality
4.5/5
CSI Companies has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
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CSI Companies Product Information
CSI Companies’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- https://csicompanies.com/
- Company Size
- 51-200 Employees
Industry
Tech
FinTech
Healthcare
Small Business Services
CSI Companies Product Quality vs. Competitors
Compared to its competitors, CSI Companies's Product Quality score is rated right above Randstad.
| COMPANY | Product Quality Score | |
|---|---|---|
| CSI Companies | 4.5/5 |
| Randstad | 3.7/5 |
| HCI Group | 3.2/5 |
| Aerotek | 3.1/5 |
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CSI Companies Pricing
CSI Companies ROI & Value For Money
4.2/5
CSI Companies has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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CSI Companies Pricing vs. Competitors
Compared to its competitors, CSI Companies's ROI score is rated right above Randstad.
| COMPANY | Pricing Score | |
|---|---|---|
| CSI Companies | 4.2/5 |
| Randstad | 3.7/5 |
| Aerotek | 3/5 |
| HCI Group | 2.7/5 |
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CSI Companies Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
50%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
CSI Companies Customer Satisfaction vs. Competitors
Compared to its competitors, CSI Companies's Customer Satisfaction score is rated right below HCI Group.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Randstad | 69% |
| Aerotek | 54% |
| HCI Group | 33% |
| CSI Companies | 0% |
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CSI Companies Customer Service
4.2/5
CSI Companies has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About CSI Companies's Customer Service
Address
7720 Baymeadows Rd E, Jacksonville, FL 32256
Website
https://csicompanies.com/
Phone Number
(904) 338-9515
CSI Companies's Social Links
CSI Companies Customer Service vs. Competitors
Compared to its competitors, CSI Companies's Customer Service score is rated right above Randstad.
| COMPANY | Customer Service Score | |
|---|---|---|
| CSI Companies | 4.2/5 |
| Randstad | 3.7/5 |
| HCI Group | 3.2/5 |
| Aerotek | 3.1/5 |
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CSI Companies as an Employer
4.3/5
CSI Companies has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
CSI Companies scored a -100 for Net Promoter Score and a 51 for Employee Net Promoter Score. NPS gauges how likely a customer of CSI Companies would recommend the brand to a friend. ENPS measures how likely CSI Companies employees would recommend working at CSI Companies to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
51
eNPS Score
| 66% | Promoters |
|---|---|
| 19% | Passive |
| 15% | Detractors |
