-60
NPS
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HCI Group
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About HCI Group's Brand
"HCI Group is a Healthcare IT Consulting agency provides installations, validation, testing, optimization and ongoing support." Among its major competitors, HCI Group is ranked in 4th place for NPS while Tata is 1st, and GoPro is 2nd.Their current market cap is $496.11M
Brand at a Glance
55%
Customer Loyalty
3.2/5
Product Quality
2.7/5
Pricing
3.2/5
Customer Service
HCI Group Ranking
- #3 / 4 of its competitors
HCI Group NPS
HCI Group's Net Promoter Score (NPS) is a -60 with 20% Promoters, 0% Passives, and 80% Detractors. Net Promoter Score tracks whether HCI Group's customers would recommend using the product based on a scale of -100 to 100.
HCI Group Overall NPS
| 20% | Promoters |
|---|---|
| 0% | Passives |
| 80% | Detractors |
HCI Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 -100 | Jan 2022 | -100 |
Jan 2023 -100 | Jan 2023 | -100 |
Jun 2023 -100 | Jun 2023 | -100 |
Oct 2023 -100 | Oct 2023 | -100 |
Dec 2023 -60 | Dec 2023 | -60 |
How Other Brands Compare
HCI Group is ranked third for NPS among its competitors. Tata and GoPro come in first and second, with Xignite coming in at #4. Among those competitors, it is the third most valued company behind GoPro.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
HCI Group NPS vs. Competitors
Compared to its competitors, HCI Group's NPS is rated right below Lily Gulik.
| COMPANY | NPS Score | |
|---|---|---|
 | Tata | 82 |
 | GoPro | 21 |
 | Availity | 0 |
| Lily Gulik | N/A |
| HCI Group | -60 |
HCI Group Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of HCI Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
HCI Group Customer Loyalty vs. Competitors
Compared to its competitors, HCI Group's Customer Loyalty score is rated right above Lily Gulik, and is preceded by GoPro.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Tata | 87% |
| Availity | 80% |
| GoPro | 69% |
| HCI Group | 55% |
| Lily Gulik | N/A |
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HCI Group Product Quality
3.2/5
HCI Group has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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HCI Group Product Information
HCI Group’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://thehcigroup.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Healthcare
Real Estate
HCI Group Product Quality vs. Competitors
Compared to its competitors, HCI Group's Product Quality score is rated right above Lily Gulik, and is preceded by Availity.
| COMPANY | Product Quality Score | |
|---|---|---|
| Tata | 4.5/5 |
| GoPro | 3.7/5 |
| Availity | 3.3/5 |
| HCI Group | 3.2/5 |
| Lily Gulik | N/A |
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HCI Group Pricing
HCI Group ROI & Value For Money
2.7/5
HCI Group has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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HCI Group Pricing vs. Competitors
Compared to its competitors, HCI Group's ROI score is rated right above Lily Gulik, and is preceded by GoPro.
| COMPANY | Pricing Score | |
|---|---|---|
| Tata | 4.6/5 |
| Availity | 3.4/5 |
| GoPro | 3.3/5 |
| HCI Group | 2.7/5 |
| Lily Gulik | N/A |
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HCI Group Customer Satisfaction (CSAT)
HCI Group Customer Satisfaction (CSAT) Score
33 / 100
HCI Group has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
34%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
HCI Group Customer Satisfaction vs. Competitors
Compared to its competitors, HCI Group's Customer Satisfaction score is rated right above Lily Gulik, and is preceded by Availity.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Tata | 100% |
| GoPro | 70% |
| Availity | 58% |
| HCI Group | 33% |
| Lily Gulik | 0% |
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HCI Group Customer Service
3.2/5
HCI Group has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About HCI Group's Customer Service
Address
Jacksonville, FL
Website
http://thehcigroup.com
HCI Group Customer Service vs. Competitors
Compared to its competitors, HCI Group's Customer Service score is rated right above Lily Gulik, and is preceded by GoPro.
| COMPANY | Customer Service Score | |
|---|---|---|
| Tata | 4.3/5 |
| Availity | 3.5/5 |
| GoPro | 3.4/5 |
| HCI Group | 3.2/5 |
| Lily Gulik | N/A |
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HCI Group as an Employer
2.9/5
HCI Group has a 2.9/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
HCI Group scored a -60 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of HCI Group would recommend the brand to a friend. ENPS measures how likely HCI Group employees would recommend working at HCI Group to a friend.
Net Promoter Score
-60
NPS Score
| 20% | Promoters |
|---|---|
| 0% | Passive |
| 80% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
