-100
NPS
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CTB
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About CTB's Brand
CTB is a leading global designer, manufacturer and marketer of agricultural systems and solutions. Among its major competitors, CTB is ranked in 4th place for NPS while Goodyear is 1st, and Hankook Tire is 2nd.
Brand at a Glance
1.5/5
Product Quality
1.5/5
Pricing
CTB Ranking
- #4 / 4 of its competitors
CTB NPS
CTB's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether CTB's customers would recommend using the product based on a scale of -100 to 100.
CTB Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
CTB NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 -100 | Oct 2021 | -100 |
How Other Brands Compare
CTB is ranked #4 for NPS among its competitors. Goodyear and Hankook Tire come in first and second, with Kumho Tire USA coming in at third.
CTB |  Goodyear |  Hankook Tire |  Kumho Tire USA | |
| Global Ranking | #- | #193 | #- | #- |
| NPS | -100 | 12 | 12 | 0 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $4.05B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CTB NPS vs. Competitors
Compared to its competitors, CTB's NPS is rated right below Kumho Tire USA.
| COMPANY | NPS Score | |
|---|---|---|
| Goodyear | 12 |
| Hankook Tire | 12 |
| Kumho Tire USA | 0 |
| CTB | -100 |
CTB Product Quality
1.5/5
CTB has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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CTB Product Information
CTB’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.ctbinc.com/
- Company Size
- 5,001-10,000 Employees
CTB Product Quality vs. Competitors
Compared to its competitors, CTB's Product Quality score is rated right below Kumho Tire USA.
| COMPANY | Product Quality Score | |
|---|---|---|
| Goodyear | 3.6/5 |
| Hankook Tire | 3.6/5 |
| Kumho Tire USA | 2.5/5 |
| CTB | 1.5/5 |
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CTB Pricing
CTB ROI & Value For Money
1.5/5
CTB has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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CTB Pricing vs. Competitors
Compared to its competitors, CTB's ROI score is rated right above Kumho Tire USA, and is preceded by Goodyear.
| COMPANY | Pricing Score | |
|---|---|---|
| Hankook Tire | 3.6/5 |
| Goodyear | 3.6/5 |
| CTB | 1.5/5 |
| Kumho Tire USA | N/A |
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CTB Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
CTB Customer Satisfaction vs. Competitors
Compared to its competitors, CTB's Customer Satisfaction score is rated right below Goodyear.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Hankook Tire | 100% |
| Kumho Tire USA | 100% |
| Goodyear | 76% |
| CTB | 0% |
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CTB as an Employer
4.3/5
CTB has a 4.3/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
CTB scored a -100 for Net Promoter Score and a 43 for Employee Net Promoter Score. NPS gauges how likely a customer of CTB would recommend the brand to a friend. ENPS measures how likely CTB employees would recommend working at CTB to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
43
eNPS Score
| 57% | Promoters |
|---|---|
| 29% | Passive |
| 14% | Detractors |
