100
NPS
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Cureo
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About Cureo's Brand
Nonprofit collaboration software for staff, board of directors, committees, and community partners to work better, together. Among its major competitors, Cureo is ranked in 1st place for NPS while Salesforce is 2nd, and Trello is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Cureo Ranking
- #1 / 4 of its competitors
Cureo NPS
Cureo's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Cureo's customers would recommend using the product based on a scale of -100 to 100.
Cureo Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Cureo NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 100 | May 2022 | 100 |
How Other Brands Compare
Cureo is ranked first for NPS among its competitors. Salesforce and Trello come in second and third, with Blackbaud coming in at #4.
Cureo |  Blackbaud |  Salesforce |  Trello | |
| Global Ranking | #- | #462 | #- | #- |
| NPS | 100 | 15 | 36 | 23 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $3.45B | $201.44B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cureo NPS vs. Competitors
Compared to its competitors, Cureo's NPS is rated right above Salesforce.
| COMPANY | NPS Score | |
|---|---|---|
| Cureo | 100 |
| Salesforce | 36 |
| Trello | 23 |
| Blackbaud | 15 |
Cureo Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Cureo users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Cureo Customer Loyalty vs. Competitors
Compared to its competitors, Cureo's Customer Loyalty score is rated right above Trello.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Cureo | 100% |
| Trello | 100% |
| Blackbaud | 79% |
| Salesforce | 75% |
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VS
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Cureo Product Quality
5/5
Cureo has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Cureo Product Information
Cureo’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://cureo.com
- Company Size
- 1-10 Employees
Industry
Tech
Non-Profit
Cureo Product Quality vs. Competitors
Compared to its competitors, Cureo's Product Quality score is rated right above Trello.
| COMPANY | Product Quality Score | |
|---|---|---|
| Cureo | 5/5 |
| Trello | 4.4/5 |
| Salesforce | 4/5 |
| Blackbaud | 3.7/5 |
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Cureo Pricing
Cureo ROI & Value For Money
5/5
Cureo has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Cureo Pricing vs. Competitors
Compared to its competitors, Cureo's ROI score is rated right above Trello.
| COMPANY | Pricing Score | |
|---|---|---|
| Cureo | 5/5 |
| Trello | 4.4/5 |
| Salesforce | 4/5 |
| Blackbaud | 3.7/5 |
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Cureo Customer Satisfaction (CSAT)
Cureo Customer Satisfaction (CSAT) Score
100 / 100
Cureo has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Cureo Customer Satisfaction vs. Competitors
Compared to its competitors, Cureo's Customer Satisfaction score is rated right above Trello.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Cureo | 100% |
| Trello | 100% |
| Salesforce | 79% |
| Blackbaud | 57% |
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Cureo Customer Service
5/5
Cureo has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Cureo's Customer Service
Address
1680 Madison Ave Wooster, Wooster, OH 44691
Website
http://cureo.com
Phone Number
440-424-4311
Cureo Customer Service vs. Competitors
Compared to its competitors, Cureo's Customer Service score is rated right above Salesforce.
| COMPANY | Customer Service Score | |
|---|---|---|
| Cureo | 5/5 |
| Salesforce | 4/5 |
| Trello | 3.8/5 |
| Blackbaud | 3.4/5 |
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Consumer vs. Employees
Cureo scored a 100 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Cureo would recommend the brand to a friend. ENPS measures how likely Cureo employees would recommend working at Cureo to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
