0
NPS
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Cybage
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About Cybage's Brand
Cybage is a leading name in the global IT industry with a proven track record of over 16 years. Among its major competitors, Cybage is ranked in 3rd place for NPS while Infosys is 1st, and Capgemini is 2nd.
Brand at a Glance
85%
Customer Loyalty
4.2/5
Product Quality
3.7/5
Pricing
4/5
Customer Service
Cybage Ranking
- #3 / 4 of its competitors
Cybage NPS
Cybage's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Cybage's customers would recommend using the product based on a scale of -100 to 100.
Cybage Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Cybage NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 -100 | Apr 2023 | -100 |
Aug 2023 -100 | Aug 2023 | -100 |
Jan 2024 -33 | Jan 2024 | -33 |
Mar 2025 0 | Mar 2025 | 0 |
How Other Brands Compare
Cybage is ranked third for NPS among its competitors. Infosys and Capgemini come in first and second, with Synechron coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cybage Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Cybage users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Cybage Customer Loyalty vs. Competitors
Compared to its competitors, Cybage's Customer Loyalty score is rated right above Infosys.
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VS
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Cybage Product Quality
4.2/5
Cybage has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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Cybage Product Information
Cybage’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- http://www.cybage.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
SaaS
Cybage Product Quality vs. Competitors
Compared to its competitors, Cybage's Product Quality score is rated right above Infosys.
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Cybage Pricing
Cybage ROI & Value For Money
3.7/5
Cybage has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Cybage Pricing vs. Competitors
Compared to its competitors, Cybage's ROI score is rated right above Synechron, and is preceded by Infosys.
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Cybage Customer Satisfaction (CSAT)
Cybage Customer Satisfaction (CSAT) Score
100 / 100
Cybage has an overall Customer Satisfaction score of 100 rated by its users and customers.
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Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Cybage Customer Satisfaction vs. Competitors
Compared to its competitors, Cybage's Customer Satisfaction score is rated right above Infosys.
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Cybage Customer Service
4/5
Cybage has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Cybage's Customer Service
Address
Cybage Towers, Survey No 13A/ 1+2+3/1, Vadgaon Sheri,
Website
http://www.cybage.com
Phone Number
2066041700
Cybage Customer Service vs. Competitors
Compared to its competitors, Cybage's Customer Service score is rated right above Infosys.
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Cybage as an Employer
3.8/5
Cybage has a 3.8/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Cybage scored a 0 for Net Promoter Score and a -29 for Employee Net Promoter Score. NPS gauges how likely a customer of Cybage would recommend the brand to a friend. ENPS measures how likely Cybage employees would recommend working at Cybage to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-29
eNPS Score
| 21% | Promoters |
|---|---|
| 29% | Passive |
| 50% | Detractors |
