-20
NPS
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Synechron
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About Synechron's Brand
Synechron, a technology consulting & outsourcing company helps clients in Capital Markets, Insurance, Banking and Digital. Among its major competitors, Synechron is ranked in 5th place for NPS while TCS (Tata Consultancy Services) is 1st, and Accenture is 2nd.
Brand at a Glance
71%
Customer Loyalty
2.2/5
Product Quality
2.7/5
Pricing
2.7/5
Customer Service
Synechron Ranking
- #4 / 4 of its competitors
Synechron NPS
Synechron's Net Promoter Score (NPS) is a -20 with 40% Promoters, 0% Passives, and 60% Detractors. Net Promoter Score tracks whether Synechron's customers would recommend using the product based on a scale of -100 to 100.
Synechron Overall NPS
| 40% | Promoters |
|---|---|
| 0% | Passives |
| 60% | Detractors |
Synechron NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 0 | Jul 2021 | 0 |
Aug 2022 -33 | Aug 2022 | -33 |
Sep 2022 -50 | Sep 2022 | -50 |
Nov 2022 -20 | Nov 2022 | -20 |
Dec 2022 -33 | Dec 2022 | -33 |
Jan 2023 -15 | Jan 2023 | -15 |
Mar 2023 11 | Mar 2023 | 11 |
Nov 2023 20 | Nov 2023 | 20 |
Apr 2024 9 | Apr 2024 | 9 |
May 2024 0 | May 2024 | 0 |
Jan 2025 -7 | Jan 2025 | -7 |
Oct 2025 -20 | Oct 2025 | -20 |
How Other Brands Compare
Synechron is ranked #4 for NPS among its competitors. TCS (Tata Consultancy Services) and Accenture come in first and second, with Infosys coming in at third.
Synechron |  Accenture |  Infosys |  TCS (Tata Consultancy Services) | |
| Global Ranking | #- | #124 | #502 | #- |
| NPS | -20 | 20 | 15 | 23 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $168.12B | $80.98B | $881.03M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Synechron NPS by Gender
Synechron's NPS was rated -100 by Male customers on Comparably.
Male
-100
Synechron's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
N/A
Synechron's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Synechron NPS by Ethnicity
Synechron's NPS was rated -34 points by Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Other -34 | Other | -34 |
Synechron NPS vs. Competitors
Compared to its competitors, Synechron's NPS is rated right below prosource.it.
| COMPANY | NPS Score | |
|---|---|---|
| TCS (Tata Consultancy Services) | 23 |
| Accenture | 20 |
| Infosys | 15 |
 | Cybage | 0 |
 | Devoteam | N/A |
 | prosource.it | N/A |
| Synechron | -20 |
Synechron Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of Synechron users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Synechron Customer Loyalty Score by Gender
Synechron's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Synechron Customer Loyalty Score by Ethnicity
Synechron's Customer Loyalty score was rated 100% by Other customers on Comparably.
% who answered "Yes"
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100
out of 100
Other
Synechron Customer Loyalty vs. Competitors
Compared to its competitors, Synechron's Customer Loyalty score is rated right above Devoteam, and is preceded by Accenture.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Cybage | 85% |
| TCS (Tata Consultancy Services) | 83% |
| Infosys | 82% |
| Accenture | 71% |
| Synechron | 71% |
| Devoteam | N/A |
| prosource.it | N/A |
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Synechron Product Quality
2.2/5
Synechron has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
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Synechron Product Information
Synechron’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Website
- http://www.synechron.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Business Services
Enterprise
Productivity
SaaS
Small Business Services
Quick Insights into Synechron Product Quality
Synechron's Product Quality score was rated highest by Other customers.
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Ranked Synechron Product Quality the Highest
Synechron Product Quality Score by Gender
Synechron's Product Quality score was rated 1.8 by Male customers on Comparably.
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Male
1.8/5
Female
N/A
Synechron Product Quality Score by Ethnicity
Synechron's Product Quality score was rated 2.6 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Synechron.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 2.6 | Other | 2.6 |
Synechron Product Quality vs. Competitors
Compared to its competitors, Synechron's Product Quality score is rated right above Devoteam, and is preceded by Infosys.
| COMPANY | Product Quality Score | |
|---|---|---|
| Cybage | 4.2/5 |
| TCS (Tata Consultancy Services) | 3.8/5 |
| Accenture | 3.7/5 |
| Infosys | 3.7/5 |
| Synechron | 2.2/5 |
| Devoteam | N/A |
| prosource.it | N/A |
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Synechron Pricing
Synechron ROI & Value For Money
2.7/5
Synechron has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Quick Insights into Synechron ROI
Synechron's ROI score was rated highest by Other customers.
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Ranked Synechron ROI the Highest
Synechron ROI Score by Gender
Synechron's ROI score was rated 2.3 by Male customers on Comparably.
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Male
2.3/5
Female
N/A
Synechron ROI Score by Ethnicity
Synechron's ROI score was rated 2.8 stars by Other customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 2.8 | Other | 2.8 |
Synechron Pricing vs. Competitors
Compared to its competitors, Synechron's ROI score is rated right above Devoteam, and is preceded by Accenture.
| COMPANY | Pricing Score | |
|---|---|---|
| TCS (Tata Consultancy Services) | 3.8/5 |
| Infosys | 3.7/5 |
| Cybage | 3.7/5 |
| Accenture | 3.6/5 |
| Synechron | 2.7/5 |
| Devoteam | N/A |
| prosource.it | N/A |
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Synechron Customer Satisfaction (CSAT)
Synechron Customer Satisfaction (CSAT) Score
16 / 100
Synechron has an overall Customer Satisfaction score of 16 rated by its users and customers.
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Very Satisfied
0%
Satisfied
16%
Neither Satisfied nor Dissatisfied
42%
Dissatisfied
0%
Very Dissatisfied
42%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Synechron Customer Satisfaction
Synechron's Customer Satisfaction score was rated highest by Male customers.
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Ranked Synechron Customer Satisfaction the Highest
Synechron Customer Satisfaction Score by Gender
Synechron's Customer Satisfaction score was rated 0 by Male customers on Comparably.
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0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 67% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Synechron Customer Satisfaction Score by Ethnicity
CSAT according to Other
Synechron's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
67%
Synechron Customer Satisfaction vs. Competitors
Compared to its competitors, Synechron's Customer Satisfaction score is rated right above Devoteam, and is preceded by Accenture.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Cybage | 100% |
| Infosys | 77% |
| TCS (Tata Consultancy Services) | 75% |
| Accenture | 75% |
| Synechron | 16% |
| Devoteam | 0% |
| prosource.it | 0% |
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Synechron Customer Service
2.7/5
Synechron has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About Synechron's Customer Service
Address
15 Maiden Lane, New York City, NY
Website
http://www.synechron.com
Quick Insights into Synechron Customer Service
Synechron's Customer Service score was rated highest by Other customers.
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Ranked Synechron Customer Service the Highest
Synechron Customer Service Score by Gender
Synechron's Customer Service score was rated 2.3 by Male customers on Comparably.
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Male
2.3/5
Female
N/A
Synechron Customer Service Score by Ethnicity
Synechron's Customer Service score was rated 2.8 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Synechron.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Other 2.8 | Other | 2.8 |
Synechron Customer Service vs. Competitors
Compared to its competitors, Synechron's Customer Service score is rated right above Devoteam, and is preceded by Infosys.
| COMPANY | Customer Service Score | |
|---|---|---|
| Cybage | 4/5 |
| TCS (Tata Consultancy Services) | 3.9/5 |
| Accenture | 3.8/5 |
| Infosys | 3.8/5 |
| Synechron | 2.7/5 |
| Devoteam | N/A |
| prosource.it | N/A |
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Synechron as an Employer
3.3/5
Synechron has a 3.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Synechron scored a -20 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Synechron would recommend the brand to a friend. ENPS measures how likely Synechron employees would recommend working at Synechron to a friend.
Net Promoter Score
-20
NPS Score
| 40% | Promoters |
|---|---|
| 0% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 38% | Promoters |
|---|---|
| 24% | Passive |
| 38% | Detractors |
