-20
NPS
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CyberCoders
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About CyberCoders' Brand
We are a leading nationwide recruiting firm that specializes in contract, contract-to-hire, and full-time direct-hire roles. Among its major competitors, CyberCoders is ranked in 3rd place for NPS while Robert Half is 1st, and TEKsystems is 2nd.
Brand at a Glance
39%
Customer Loyalty
2.9/5
Product Quality
3/5
Pricing
3/5
Customer Service
CyberCoders Ranking
- #3 / 4 of its competitors
CyberCoders NPS
CyberCoders's Net Promoter Score (NPS) is a -20 with 40% Promoters, 0% Passives, and 60% Detractors. Net Promoter Score tracks whether CyberCoders's customers would recommend using the product based on a scale of -100 to 100.
CyberCoders Overall NPS
| 40% | Promoters |
|---|---|
| 0% | Passives |
| 60% | Detractors |
CyberCoders NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2020 100 | Sep 2020 | 100 |
Apr 2021 0 | Apr 2021 | 0 |
Oct 2021 33 | Oct 2021 | 33 |
Apr 2022 0 | Apr 2022 | 0 |
Jan 2024 -20 | Jan 2024 | -20 |
How Other Brands Compare
CyberCoders is ranked third for NPS among its competitors. Robert Half and TEKsystems come in first and second, with Aerotek coming in at #4.
CyberCoders |  Robert Half |  Aerotek |  TEKsystems | |
| Global Ranking | #- | #695 | #- | #- |
| NPS | -20 | 15 | -22 | -3 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $8.98B | $79.86M | $67.99M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CyberCoders NPS by Gender
CyberCoders's NPS was rated -34 by Male customers on Comparably.
Male
-34
CyberCoders's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
N/A
CyberCoders's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
CyberCoders NPS vs. Competitors
Compared to its competitors, CyberCoders's NPS is rated right above Aerotek, and is preceded by TEKsystems.
| COMPANY | NPS Score | |
|---|---|---|
| Robert Half | 15 |
| TEKsystems | -3 |
| CyberCoders | -20 |
| Aerotek | -22 |
CyberCoders Customer Loyalty
39%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
39% of CyberCoders users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CyberCoders Customer Loyalty Score by Gender
CyberCoders's Customer Loyalty score was rated 40 by Male customers on Comparably.
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Male
40%
Yes
Female
N/A
Yes
CyberCoders Customer Loyalty vs. Competitors
Compared to its competitors, CyberCoders's Customer Loyalty score is rated right below Aerotek.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| TEKsystems | 71% |
| Robert Half | 67% |
| Aerotek | 60% |
| CyberCoders | 39% |
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CyberCoders Product Quality
2.9/5
CyberCoders has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
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CyberCoders Product Information
CyberCoders’s product quality score is a 2.9 out of 5 as rated by its users and customers.
- Website
- https://www.cybercoders.com/
- Company Size
- 201-500 Employees
Industry
Staffing and Recruiting
Quick Insights into CyberCoders Product Quality
CyberCoders's Product Quality score was rated highest by Male customers.
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Ranked CyberCoders Product Quality the Highest
CyberCoders Product Quality Score by Gender
CyberCoders's Product Quality score was rated 2 by Male customers on Comparably.
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Male
2/5
Female
N/A
CyberCoders Product Quality vs. Competitors
Compared to its competitors, CyberCoders's Product Quality score is rated right below Robert Half.
| COMPANY | Product Quality Score | |
|---|---|---|
| TEKsystems | 3.3/5 |
| Aerotek | 3.1/5 |
| Robert Half | 3/5 |
| CyberCoders | 2.9/5 |
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CyberCoders Pricing
CyberCoders ROI & Value For Money
3/5
CyberCoders has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Quick Insights into CyberCoders ROI
CyberCoders's ROI score was rated highest by Male customers.
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Ranked CyberCoders ROI the Highest
CyberCoders ROI Score by Gender
CyberCoders's ROI score was rated 1.8 by Male customers on Comparably.
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Male
1.8/5
Female
N/A
CyberCoders Pricing vs. Competitors
Compared to its competitors, CyberCoders's ROI score is rated right above Aerotek, and is preceded by Robert Half.
| COMPANY | Pricing Score | |
|---|---|---|
| TEKsystems | 3.6/5 |
| Robert Half | 3.1/5 |
| CyberCoders | 3/5 |
| Aerotek | 3/5 |
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CyberCoders Customer Satisfaction (CSAT)
CyberCoders Customer Satisfaction (CSAT) Score
33 / 100
CyberCoders has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into CyberCoders Customer Satisfaction
CyberCoders's Customer Satisfaction score was rated highest by Male customers.
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Ranked CyberCoders Customer Satisfaction the Highest
CyberCoders Customer Satisfaction Score by Gender
CyberCoders's Customer Satisfaction score was rated 33 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of CyberCoders.
33 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 67% |
CyberCoders Customer Satisfaction vs. Competitors
Compared to its competitors, CyberCoders's Customer Satisfaction score is rated right below Robert Half.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| TEKsystems | 62% |
| Aerotek | 54% |
| Robert Half | 53% |
| CyberCoders | 33% |
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CyberCoders Customer Service
3/5
CyberCoders has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About CyberCoders's Customer Service
Address
101 Progress Suite 100, Irvine, CA 92618
Website
https://www.cybercoders.com/
CyberCoders's Social Links
Quick Insights into CyberCoders Customer Service
CyberCoders's Customer Service score was rated highest by Male customers.
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Ranked CyberCoders Customer Service the Highest
CyberCoders Customer Service Score by Gender
CyberCoders's Customer Service score was rated 1.8 by Male customers on Comparably.
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Male
1.8/5
Female
N/A
CyberCoders Customer Service vs. Competitors
Compared to its competitors, CyberCoders's Customer Service score is rated right below Aerotek.
| COMPANY | Customer Service Score | |
|---|---|---|
| TEKsystems | 3.5/5 |
| Robert Half | 3.2/5 |
| Aerotek | 3.1/5 |
| CyberCoders | 3/5 |
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CyberCoders as an Employer
4.7/5
CyberCoders has a 4.7/5 stars for its overall company culture rated by their employees
Consumer vs. Employees
CyberCoders scored a -20 for Net Promoter Score and a 59 for Employee Net Promoter Score. NPS gauges how likely a customer of CyberCoders would recommend the brand to a friend. ENPS measures how likely CyberCoders employees would recommend working at CyberCoders to a friend.
Net Promoter Score
-20
NPS Score
| 40% | Promoters |
|---|---|
| 0% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
59
eNPS Score
| 68% | Promoters |
|---|---|
| 23% | Passive |
| 9% | Detractors |
