50
NPS
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Darty
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About Darty's Brand
Operator of a European electric retail group. The company is a multi-channel electrical retailer trading from more than 400 stores and websites. It has a presence in France, Belgium and the Netherlands. Among its major competitors, Darty is ranked in 2nd place for NPS while Tata is 1st, and Carrefour is 3rd.
Brand at a Glance
100%
Customer Loyalty
4.5/5
Product Quality
3.7/5
Pricing
4.5/5
Customer Service
Darty Ranking
- #2 / 4 of its competitors
Darty NPS
Darty's Net Promoter Score (NPS) is a 50 with 50% Promoters, 50% Passives, and 0% Detractors. Net Promoter Score tracks whether Darty's customers would recommend using the product based on a scale of -100 to 100.
Darty Overall NPS
| 50% | Promoters |
|---|---|
| 50% | Passives |
| 0% | Detractors |
Darty NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 100 | May 2022 | 100 |
Apr 2024 50 | Apr 2024 | 50 |
How Other Brands Compare
Darty is ranked second for NPS among its competitors. Tata and Carrefour come in first and third, with Berkshire Hathaway coming in at #4.
Darty |  Berkshire Hathaway |  Tata |  Carrefour | |
| Global Ranking | #- | #360 | #- | #- |
| NPS | 50 | 20 | 82 | 44 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Darty NPS vs. Competitors
Compared to its competitors, Darty's NPS is rated right above Carrefour, and is preceded by Tata.
| COMPANY | NPS Score | |
|---|---|---|
| Tata | 82 |
| Darty | 50 |
| Carrefour | 44 |
| Berkshire Hathaway | 20 |
Darty Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Darty users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Darty Customer Loyalty vs. Competitors
Compared to its competitors, Darty's Customer Loyalty score is rated right above Tata.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Darty | 100% |
| Tata | 87% |
| Carrefour | 81% |
| Berkshire Hathaway | 78% |
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Darty Product Quality
4.5/5
Darty has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
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Darty Product Information
Darty’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- www.dartygroup.com
- Company Size
- 10,000+ Employees
Darty Product Quality vs. Competitors
Compared to its competitors, Darty's Product Quality score is rated right above Carrefour, and is preceded by Tata.
| COMPANY | Product Quality Score | |
|---|---|---|
| Tata | 4.5/5 |
| Darty | 4.5/5 |
| Carrefour | 4.2/5 |
| Berkshire Hathaway | 3.9/5 |
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Darty Pricing
Darty ROI & Value For Money
3.7/5
Darty has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Darty Pricing vs. Competitors
Compared to its competitors, Darty's ROI score is rated right above Berkshire Hathaway, and is preceded by Carrefour.
| COMPANY | Pricing Score | |
|---|---|---|
| Tata | 4.6/5 |
| Carrefour | 4/5 |
| Darty | 3.7/5 |
| Berkshire Hathaway | 3.7/5 |
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Darty Customer Satisfaction (CSAT)
Darty Customer Satisfaction (CSAT) Score
100 / 100
Darty has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Darty Customer Satisfaction vs. Competitors
Compared to its competitors, Darty's Customer Satisfaction score is rated right above Carrefour, and is preceded by Tata.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Tata | 100% |
| Darty | 100% |
| Carrefour | 83% |
| Berkshire Hathaway | 77% |
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Darty Customer Service
4.5/5
Darty has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
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About Darty's Customer Service
Address
22-24 Ely Place, London, EC1N 6TE Bahamas
Website
www.dartygroup.com
Darty Customer Service vs. Competitors
Compared to its competitors, Darty's Customer Service score is rated right above Tata.
| COMPANY | Customer Service Score | |
|---|---|---|
| Darty | 4.5/5 |
| Tata | 4.3/5 |
| Carrefour | 4/5 |
| Berkshire Hathaway | 3.8/5 |
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