Data Innovations NPS & Customer Reviews

Learn More about Brand Intelligence Solutions

Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry

Thank you for inquiring about Comparably's Brand Intelligence Solutions

A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions

Brand Page

Data Innovations

Marketing or Exec? Claim Your Free Account

Data Innovations

Rate this Brand

About Data Innovations' Brand

Data Innovations (DI) is the world (TM)s largest, most successful clinical and blood laboratory middleware company. Among its major competitors, Data Innovations is ranked in 2nd place for NPS while Mayo Clinic is 1st, and Intermountain Healthcare is 3rd.

Brand at a Glance

100%

Customer Loyalty

2.5/5

Product Quality

4.5/5

Pricing

3.5/5

Customer Service

Data Innovations Ranking

^#2 / 4 of its competitors

Data Innovations NPS

Data Innovations's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Data Innovations's customers would recommend using the product based on a scale of -100 to 100.

Data Innovations Overall NPS

NPS

0%	Promoters
100%	Passives
0%	Detractors

Data Innovations NPS Trend

-100

-50

100

Summary	Date	Score
Jan 2026 0	Jan 2026	0

How Other Brands Compare

Data Innovations is ranked second for NPS among its competitors. Mayo Clinic and IDbyDNA come in first and third, with TriState Capital coming in at #4.

	Data Innovations	Mayo Clinic	TriState Capital	IDbyDNA
Global Ranking	#-	#229	#-	#-
NPS	0	18	-	-
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	-	-
Valuation Updated every 24 hours for public companies	-	$156.98M	$1.03B	$85.00M

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Data Innovations NPS vs. Competitors

Compared to its competitors, Data Innovations's NPS is rated right above IDbyDNA, and is preceded by Mayo Clinic.

COMPANY		NPS Score
	Mayo Clinic	18
	Data Innovations	0
	IDbyDNA	N/A
	TriState Capital	N/A
	Clinical Laboratory Partners	N/A
	Intermountain Healthcare	-10
	Sanford Health	-16

Data Innovations Customer Loyalty

100%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

100% of Data Innovations users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

100

100%

Data Innovations Customer Loyalty vs. Competitors

Compared to its competitors, Data Innovations's Customer Loyalty score is rated right above Mayo Clinic.

COMPANY		Customer Loyalty Score
	Data Innovations	100%
	Mayo Clinic	77%
	Intermountain Healthcare	71%
	Sanford Health	66%
	IDbyDNA	N/A
	TriState Capital	N/A
	Clinical Laboratory Partners	N/A

Unlock Data Innovations Customer Loyalty vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Data Innovations Customer Loyalty vs. Competitors data and gain insights into your customers today.

Data Innovations Product Quality

2.5/5

Data Innovations has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.

Sign Up to unlock Data Innovations' overall Product Quality score rated by its users and customers.

Data Innovations Product Information

Data Innovations’s product quality score is a 2.5 out of 5 as rated by its users and customers.

Website: http://www.datainnovations.com

Company Size: 51-200 Employees

Industry

Tech

Biotech and Pharmaceuticals

Analytics

Healthcare

Data Innovations Product Quality vs. Competitors

Compared to its competitors, Data Innovations's Product Quality score is rated right above IDbyDNA, and is preceded by Sanford Health.

COMPANY		Product Quality Score
	Mayo Clinic	3.8/5
	Intermountain Healthcare	3.3/5
	Sanford Health	2.9/5
	Data Innovations	2.5/5
	IDbyDNA	N/A
	TriState Capital	N/A
	Clinical Laboratory Partners	N/A

Unlock Data Innovations Product Quality vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Data Innovations Product Quality vs. Competitors data and gain insights into your customers today.

Data Innovations Pricing

Data Innovations ROI & Value For Money

4.5/5

Data Innovations has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.

Sign Up to unlock Data Innovations' overall ROI score rated by its users and customers.

Data Innovations Pricing vs. Competitors

Compared to its competitors, Data Innovations's ROI score is rated right above Mayo Clinic.

COMPANY		Pricing Score
	Data Innovations	4.5/5
	Mayo Clinic	3.5/5
	Intermountain Healthcare	3.1/5
	Sanford Health	2.8/5
	IDbyDNA	N/A
	TriState Capital	N/A
	Clinical Laboratory Partners	N/A

Unlock Data Innovations ROI vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Data Innovations ROI vs. Competitors data and gain insights into your customers today.

Data Innovations Customer Satisfaction (CSAT)

Data Innovations Customer Satisfaction (CSAT) Score

100 / 100

Data Innovations has an overall Customer Satisfaction score of 100 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	0%
Satisfied	100%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

Satisfied

100%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Data Innovations Customer Satisfaction vs. Competitors

Compared to its competitors, Data Innovations's Customer Satisfaction score is rated right above Mayo Clinic.

COMPANY		Customer Satisfaction (CSAT) Score
	Data Innovations	100%
	Mayo Clinic	62%
	Intermountain Healthcare	57%
	Sanford Health	48%
	IDbyDNA	0%
	TriState Capital	0%
	Clinical Laboratory Partners	0%

Unlock Data Innovations Customer Satisfaction vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Data Innovations Customer Satisfaction vs. Competitors data and gain insights into your customers today.

Data Innovations Customer Service

3.5/5

Data Innovations has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.

Sign Up to unlock Data Innovations' overall Customer Service score rated by its users and customers.

About Data Innovations's Customer Service

Address

120 Kimball Avenue, Suite 100, South Burlington, VT

Website

http://www.datainnovations.com

Phone Number

8026582782

Data Innovations Customer Service vs. Competitors

Compared to its competitors, Data Innovations's Customer Service score is rated right above Intermountain Healthcare, and is preceded by Mayo Clinic.

COMPANY		Customer Service Score
	Mayo Clinic	3.7/5
	Data Innovations	3.5/5
	Intermountain Healthcare	3.2/5
	Sanford Health	2.9/5
	IDbyDNA	N/A
	TriState Capital	N/A
	Clinical Laboratory Partners	N/A

Unlock Data Innovations Customer Service vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Data Innovations Customer Service vs. Competitors data and gain insights into your customers today.

Data Innovations as an Employer

4.2/5

Data Innovations has a 4.2/5 stars for its overall company culture rated by their employees

top

10%

CEO of Data Innovations

Delos Cosgrove

In the Top 10% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Data Innovations scored a 0 for Net Promoter Score and a 17 for Employee Net Promoter Score. NPS gauges how likely a customer of Data Innovations would recommend the brand to a friend. ENPS measures how likely Data Innovations employees would recommend working at Data Innovations to a friend.

Net Promoter Score

NPS Score

0%	Promoters
100%	Passive
0%	Detractors

Employee Net Promoter Score

eNPS Score

50%	Promoters
17%	Passive
33%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail