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NPS
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Datawatch Corporation
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About Datawatch Corporation's Brand
"Datawatch, designs, develops, manufactures, markets, and supports business software." Among its major competitors, Datawatch Corporation is ranked in 4th place for NPS while Chartio is 1st, and SAP is 2nd.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
4.5/5
Customer Service
Datawatch Corporation Ranking
- #4 / 4 of its competitors
Datawatch Corporation NPS
Datawatch Corporation's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Datawatch Corporation's customers would recommend using the product based on a scale of -100 to 100.
Datawatch Corporation Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Datawatch Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 0 | Oct 2023 | 0 |
How Other Brands Compare
Datawatch Corporation is ranked #4 for NPS among its competitors. Chartio and SAP come in first and second, with Tableau Software coming in at third.
Datawatch Corporation |  SAP |  Tableau Software |  Chartio | |
| Global Ranking | #- | #185 | #397 | #- |
| NPS | 0 | 34 | 34 | 53 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $154.48B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Datawatch Corporation NPS vs. Competitors
Compared to its competitors, Datawatch Corporation's NPS is rated right below Tableau Software.
| COMPANY | NPS Score | |
|---|---|---|
| Chartio | 53 |
| SAP | 34 |
| Tableau Software | 34 |
| Datawatch Corporation | 0 |
Datawatch Corporation Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Datawatch Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Datawatch Corporation Customer Loyalty vs. Competitors
Compared to its competitors, Datawatch Corporation's Customer Loyalty score is rated right above Tableau Software.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Datawatch Corporation | 100% |
| Tableau Software | 86% |
| SAP | 80% |
| Chartio | N/A |
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Datawatch Corporation Product Quality
4/5
Datawatch Corporation has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Datawatch Corporation Product Information
Datawatch Corporation’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.datawatch.com
- Company Size
- 51-200 Employees
Industry
Tech
SaaS
Datawatch Corporation Product Quality vs. Competitors
Compared to its competitors, Datawatch Corporation's Product Quality score is rated right below Tableau Software.
| COMPANY | Product Quality Score | |
|---|---|---|
| Chartio | 4.2/5 |
| SAP | 4.1/5 |
| Tableau Software | 4/5 |
| Datawatch Corporation | 4/5 |
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Datawatch Corporation Pricing
Datawatch Corporation ROI & Value For Money
4/5
Datawatch Corporation has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Datawatch Corporation Pricing vs. Competitors
Compared to its competitors, Datawatch Corporation's ROI score is rated right above Tableau Software.
| COMPANY | Pricing Score | |
|---|---|---|
| Datawatch Corporation | 4/5 |
| Tableau Software | 3.9/5 |
| Chartio | 3.9/5 |
| SAP | 3.9/5 |
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Datawatch Corporation Customer Satisfaction (CSAT)
Datawatch Corporation Customer Satisfaction (CSAT) Score
100 / 100
Datawatch Corporation has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Datawatch Corporation Customer Satisfaction vs. Competitors
Compared to its competitors, Datawatch Corporation's Customer Satisfaction score is rated right above SAP.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Datawatch Corporation | 100% |
| SAP | 82% |
| Tableau Software | 64% |
| Chartio | 0% |
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Datawatch Corporation Customer Service
4.5/5
Datawatch Corporation has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
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About Datawatch Corporation's Customer Service
Address
Bedford, MA
Website
http://www.datawatch.com
Datawatch Corporation Customer Service vs. Competitors
Compared to its competitors, Datawatch Corporation's Customer Service score is rated right above SAP, and is preceded by Chartio.
| COMPANY | Customer Service Score | |
|---|---|---|
| Chartio | 5/5 |
| Datawatch Corporation | 4.5/5 |
| SAP | 4/5 |
| Tableau Software | 3.7/5 |
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Datawatch Corporation as an Employer
4.2/5
Datawatch Corporation has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Datawatch Corporation scored a 0 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Datawatch Corporation would recommend the brand to a friend. ENPS measures how likely Datawatch Corporation employees would recommend working at Datawatch Corporation to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
