-42
NPS
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Dealogic
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About Dealogic's Brand
Dealogic provides a platform of technology, content and support used by Investment Banks worldwide. Among its major competitors, Dealogic is ranked in 4th place for NPS while Ipreo is 1st, and PitchBook is 2nd.
Brand at a Glance
53%
Customer Loyalty
3.4/5
Product Quality
3.1/5
Pricing
3/5
Customer Service
Dealogic Ranking
- #4 / 4 of its competitors
Dealogic NPS
Dealogic's Net Promoter Score (NPS) is a -42 with 29% Promoters, 0% Passives, and 71% Detractors. Net Promoter Score tracks whether Dealogic's customers would recommend using the product based on a scale of -100 to 100.
Dealogic Overall NPS
| 29% | Promoters |
|---|---|
| 0% | Passives |
| 71% | Detractors |
Dealogic NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 -100 | Jul 2020 | -100 |
Nov 2021 -100 | Nov 2021 | -100 |
Jan 2022 -33 | Jan 2022 | -33 |
Jun 2022 -50 | Jun 2022 | -50 |
Feb 2023 -20 | Feb 2023 | -20 |
Mar 2024 -33 | Mar 2024 | -33 |
Sep 2025 -43 | Sep 2025 | -43 |
How Other Brands Compare
Dealogic is ranked #4 for NPS among its competitors. Ipreo and PitchBook come in first and second, with Thomson Reuters coming in at third.
Dealogic |  Thomson Reuters |  Ipreo |  PitchBook | |
| Global Ranking | #- | #227 | #- | #- |
| NPS | -42 | 7 | 49 | 14 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $40.72B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Dealogic NPS vs. Competitors
Compared to its competitors, Dealogic's NPS is rated right above QuoteMedia, and is preceded by Mergermarket.
| COMPANY | NPS Score | |
|---|---|---|
| Ipreo | 49 |
| PitchBook | 14 |
| Thomson Reuters | 7 |
 | Mergermarket | N/A |
| Dealogic | -42 |
 | QuoteMedia | -50 |
Dealogic Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of Dealogic users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Dealogic Customer Loyalty vs. Competitors
Compared to its competitors, Dealogic's Customer Loyalty score is rated right above Mergermarket, and is preceded by PitchBook.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| QuoteMedia | 100% |
| Ipreo | 85% |
| Thomson Reuters | 80% |
| PitchBook | 72% |
| Dealogic | 53% |
| Mergermarket | N/A |
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Dealogic Product Quality
3.4/5
Dealogic has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Dealogic Product Information
Dealogic’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.dealogic.com/
- Company Size
- 501-1,000 Employees
Dealogic Product Quality vs. Competitors
Compared to its competitors, Dealogic's Product Quality score is rated right above Mergermarket, and is preceded by PitchBook.
| COMPANY | Product Quality Score | |
|---|---|---|
| Ipreo | 4/5 |
| QuoteMedia | 4/5 |
| Thomson Reuters | 3.7/5 |
| PitchBook | 3.6/5 |
| Dealogic | 3.4/5 |
| Mergermarket | N/A |
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Dealogic Pricing
Dealogic ROI & Value For Money
3.1/5
Dealogic has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Dealogic Pricing vs. Competitors
Compared to its competitors, Dealogic's ROI score is rated right above Mergermarket, and is preceded by Thomson Reuters.
| COMPANY | Pricing Score | |
|---|---|---|
| Ipreo | 3.8/5 |
| QuoteMedia | 3.7/5 |
| PitchBook | 3.6/5 |
| Thomson Reuters | 3.6/5 |
| Dealogic | 3.1/5 |
| Mergermarket | N/A |
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Dealogic Customer Satisfaction (CSAT)
Dealogic Customer Satisfaction (CSAT) Score
75 / 100
Dealogic has an overall Customer Satisfaction score of 75 rated by its users and customers.
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Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Dealogic Customer Satisfaction vs. Competitors
Compared to its competitors, Dealogic's Customer Satisfaction score is rated right above Thomson Reuters, and is preceded by QuoteMedia.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Ipreo | 100% |
| QuoteMedia | 100% |
| Dealogic | 75% |
| Thomson Reuters | 68% |
| PitchBook | 67% |
| Mergermarket | 0% |
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Dealogic Customer Service
3/5
Dealogic has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Dealogic's Customer Service
Address
One New Change,
Website
http://www.dealogic.com/
Phone Number
44 2074 406 000
Dealogic Customer Service vs. Competitors
Compared to its competitors, Dealogic's Customer Service score is rated right above Mergermarket, and is preceded by QuoteMedia.
| COMPANY | Customer Service Score | |
|---|---|---|
| Ipreo | 3.8/5 |
| PitchBook | 3.7/5 |
| Thomson Reuters | 3.5/5 |
| QuoteMedia | 3.5/5 |
| Dealogic | 3/5 |
| Mergermarket | N/A |
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Dealogic as an Employer
3.5/5
Dealogic has a 3.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Dealogic scored a -42 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Dealogic would recommend the brand to a friend. ENPS measures how likely Dealogic employees would recommend working at Dealogic to a friend.
Net Promoter Score
-42
NPS Score
| 29% | Promoters |
|---|---|
| 0% | Passive |
| 71% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
