Ipreo NPS & Customer Reviews

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About Ipreo's Brand

Ipreo is a global provider of financial services technology, data and analytics, supporting all participants in the capital-raising process. Among its major competitors, Ipreo is ranked in 1st place for NPS while eFront is 2nd, and Bloomberg is 3rd.

Brand at a Glance

85%

Customer Loyalty

4/5

Product Quality

3.8/5

Pricing

3.8/5

Customer Service

Ipreo Ranking

^#1 / 4 of its competitors

Ipreo NPS

Ipreo's Net Promoter Score (NPS) is a 49 with 62% Promoters, 25% Passives, and 13% Detractors. Net Promoter Score tracks whether Ipreo's customers would recommend using the product based on a scale of -100 to 100.

Ipreo Overall NPS

NPS

62%	Promoters
25%	Passives
13%	Detractors

Ipreo NPS Trend

-100

-50

100

Summary	Date	Score
Sep 2020 100	Sep 2020	100
Sep 2021 0	Sep 2021	0
Aug 2022 33	Aug 2022	33
Sep 2022 25	Sep 2022	25
Oct 2022 40	Oct 2022	40
Aug 2023 34	Aug 2023	34
Sep 2024 43	Sep 2024	43
Dec 2024 50	Dec 2024	50

How Other Brands Compare

Ipreo is ranked first for NPS among its competitors. Bloomberg and Nasdaq come in second and third, with Thomson Reuters coming in at #4.

	Ipreo	Bloomberg	Nasdaq	Thomson Reuters
Global Ranking	#-	#129	#206	#227
NPS	49	31	15	7
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	-	Neutral
Valuation Updated every 24 hours for public companies	-	$1.09B	$23.69B	$40.72B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Ipreo NPS vs. Competitors

Compared to its competitors, Ipreo's NPS is rated right above eFront.

COMPANY		NPS Score
	Ipreo	49
	eFront	40
	Bloomberg	31
	Nasdaq	15
	Thomson Reuters	7
	PitchBook Data	0
	Digital Guardian	0
	Clayton Holdings	0
	Burgiss	N/A
	Dealogic	-42

Ipreo Customer Reviews

Ipreo Customer Loyalty

85%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

85% of Ipreo users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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85%

15%

Ipreo Customer Loyalty vs. Competitors

Compared to its competitors, Ipreo's Customer Loyalty score is rated right above Thomson Reuters, and is preceded by Clayton Holdings.

COMPANY		Customer Loyalty Score
	Clayton Holdings	100%
	Ipreo	85%
	Thomson Reuters	80%
	Bloomberg	77%
	Nasdaq	77%
	Digital Guardian	73%
	PitchBook Data	67%
	Dealogic	53%
	eFront	10%
	Burgiss	N/A

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Ipreo Product Quality

4/5

Ipreo has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.

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Ipreo Product Information

Ipreo’s product quality score is a 4 out of 5 as rated by its users and customers.

Website: http://ipreo.com

Company Size: 1,001-5,000 Employees

Industry

Banking and Financial Services

Big Data

Ipreo Product Quality vs. Competitors

Compared to its competitors, Ipreo's Product Quality score is rated right above Bloomberg.

COMPANY		Product Quality Score
	Ipreo	4/5
	Bloomberg	4/5
	PitchBook Data	3.9/5
	Digital Guardian	3.8/5
	Nasdaq	3.7/5
	Thomson Reuters	3.7/5
	Dealogic	3.4/5
	eFront	2.9/5
	Clayton Holdings	2.5/5
	Burgiss	N/A

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Ipreo Pricing

Ipreo ROI & Value For Money

3.8/5

Ipreo has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.

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Ipreo Pricing vs. Competitors

Compared to its competitors, Ipreo's ROI score is rated right above Nasdaq, and is preceded by Bloomberg.

COMPANY		Pricing Score
	Digital Guardian	4.1/5
	eFront	4/5
	Bloomberg	3.9/5
	Ipreo	3.8/5
	Nasdaq	3.8/5
	Thomson Reuters	3.6/5
	PitchBook Data	3.3/5
	Dealogic	3.1/5
	Clayton Holdings	3/5
	Burgiss	N/A

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Ipreo Customer Satisfaction (CSAT)

Ipreo Customer Satisfaction (CSAT) Score

100 / 100

Ipreo has an overall Customer Satisfaction score of 100 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	75%
Satisfied	25%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

75%

Satisfied

25%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Ipreo Customer Satisfaction vs. Competitors

Compared to its competitors, Ipreo's Customer Satisfaction score is rated right above Digital Guardian.

COMPANY		Customer Satisfaction (CSAT) Score
	Ipreo	100%
	Digital Guardian	100%
	Clayton Holdings	100%
	PitchBook Data	93%
	Bloomberg	76%
	eFront	75%
	Dealogic	75%
	Nasdaq	74%
	Thomson Reuters	68%
	Burgiss	0%

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Ipreo Customer Service

3.8/5

Ipreo has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.

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About Ipreo's Customer Service

Address

1359 Broadway, 2nd Floor, York, NY 10018

Website

http://ipreo.com

Phone Number

2128495000

Ipreo Customer Service vs. Competitors

Compared to its competitors, Ipreo's Customer Service score is rated right above PitchBook Data, and is preceded by Nasdaq.

COMPANY		Customer Service Score
	eFront	5/5
	Digital Guardian	4.1/5
	Bloomberg	4/5
	Clayton Holdings	4/5
	Nasdaq	3.9/5
	Ipreo	3.8/5
	PitchBook Data	3.6/5
	Thomson Reuters	3.5/5
	Dealogic	3/5
	Burgiss	N/A

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Ipreo as an Employer

4.2/5

Ipreo has a 4.2/5 stars for its overall company culture rated by their employees

top

25%

CEO of Ipreo

Scott Ganeles

In the Top 25% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Ipreo scored a 49 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Ipreo would recommend the brand to a friend. ENPS measures how likely Ipreo employees would recommend working at Ipreo to a friend.

Net Promoter Score

NPS Score

62%	Promoters
25%	Passive
13%	Detractors

Employee Net Promoter Score

eNPS Score

50%	Promoters
0%	Passive
50%	Detractors

Global Ranking Snapshot

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1	Costco	W. Craig Jelinek	Retail
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3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail