34
NPS
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Delek US Holdings
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About Delek US Holdings' Brand
"Delek US, operates petroleum refining, logistics, and convenience store retailing." Among its major competitors, Delek US Holdings is ranked in 1st place for NPS while Phillips66 is 2nd, and Valvoline is 3rd.Their current market cap is $1.61B
Brand at a Glance
100%
Customer Loyalty
3.4/5
Product Quality
4.7/5
Pricing
4.7/5
Customer Service
Delek US Holdings Ranking
- #1 / 4 of its competitors
Delek US Holdings NPS
Delek US Holdings's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Delek US Holdings's customers would recommend using the product based on a scale of -100 to 100.
Delek US Holdings Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Delek US Holdings NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 -100 | Dec 2020 | -100 |
Jan 2021 0 | Jan 2021 | 0 |
Aug 2024 33 | Aug 2024 | 33 |
How Other Brands Compare
Delek US Holdings is ranked first for NPS among its competitors. Phillips66 and Valvoline come in second and third, with HollyFrontier Corporation coming in at #4. Among those competitors, it is the lowest valued company behind Phillips66.
Delek US Holdings |  Phillips66 |  HollyFrontier Corporation |  Valvoline | |
| Global Ranking | #- | #471 | #- | #- |
| NPS | 34 | 28 | -28 | -3 |
| Valuation Updated every 24 hours for public companies | $1.61B | $35.95B | $6.02B | $4.57B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Delek US Holdings NPS vs. Competitors
Compared to its competitors, Delek US Holdings's NPS is rated right above Phillips66.
| COMPANY | NPS Score | |
|---|---|---|
| Delek US Holdings | 34 |
| Phillips66 | 28 |
| Valvoline | -3 |
| HollyFrontier Corporation | -28 |
Delek US Holdings Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Delek US Holdings users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Delek US Holdings Customer Loyalty vs. Competitors
Compared to its competitors, Delek US Holdings's Customer Loyalty score is rated right above Valvoline.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Delek US Holdings | 100% |
| Valvoline | 75% |
| Phillips66 | 74% |
| HollyFrontier Corporation | 72% |
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Delek US Holdings Product Quality
3.4/5
Delek US Holdings has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Delek US Holdings Product Information
Delek US Holdings’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- www.delekus.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Energy
Delek US Holdings Product Quality vs. Competitors
Compared to its competitors, Delek US Holdings's Product Quality score is rated right above HollyFrontier Corporation, and is preceded by Phillips66.
| COMPANY | Product Quality Score | |
|---|---|---|
| Phillips66 | 3.6/5 |
| Delek US Holdings | 3.4/5 |
| HollyFrontier Corporation | 3/5 |
| Valvoline | 3/5 |
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Delek US Holdings Pricing
Delek US Holdings ROI & Value For Money
4.7/5
Delek US Holdings has a value for money and ROI score of 4.7 out of 5 stars rated by its users and customers.
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Delek US Holdings Pricing vs. Competitors
Compared to its competitors, Delek US Holdings's ROI score is rated right above HollyFrontier Corporation.
| COMPANY | Pricing Score | |
|---|---|---|
| Delek US Holdings | 4.7/5 |
| HollyFrontier Corporation | 3.7/5 |
| Phillips66 | 3.6/5 |
| Valvoline | 2.9/5 |
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Delek US Holdings Customer Satisfaction (CSAT)
Delek US Holdings Customer Satisfaction (CSAT) Score
100 / 100
Delek US Holdings has an overall Customer Satisfaction score of 100 rated by its users and customers.
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Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Delek US Holdings Customer Satisfaction vs. Competitors
Compared to its competitors, Delek US Holdings's Customer Satisfaction score is rated right above Phillips66.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Delek US Holdings | 100% |
| Phillips66 | 58% |
| Valvoline | 53% |
| HollyFrontier Corporation | 43% |
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Delek US Holdings Customer Service
4.7/5
Delek US Holdings has an overall Customer Service score of 4.7 out of 5 stars rated by its users and customers.
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About Delek US Holdings's Customer Service
Address
Brentwood, TN
Website
www.delekus.com
Delek US Holdings Customer Service vs. Competitors
Compared to its competitors, Delek US Holdings's Customer Service score is rated right above Phillips66.
| COMPANY | Customer Service Score | |
|---|---|---|
| Delek US Holdings | 4.7/5 |
| Phillips66 | 3.6/5 |
| HollyFrontier Corporation | 3.5/5 |
| Valvoline | 3/5 |
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Delek US Holdings as an Employer
2.8/5
Delek US Holdings has a 2.8/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Delek US Holdings scored a 34 for Net Promoter Score and a -22 for Employee Net Promoter Score. NPS gauges how likely a customer of Delek US Holdings would recommend the brand to a friend. ENPS measures how likely Delek US Holdings employees would recommend working at Delek US Holdings to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-22
eNPS Score
| 37% | Promoters |
|---|---|
| 4% | Passive |
| 59% | Detractors |
