67
NPS
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Denali Therapeutics
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About Denali Therapeutics' Brand
Denali Therapeutics is a biotechnology company Among its major competitors, Denali Therapeutics is ranked in 1st place for NPS while Revolution Medicines is 2nd, and 23andMe is 3rd.Their current valuation is $4.32B
Brand at a Glance
100%
Customer Loyalty
3.8/5
Product Quality
4.7/5
Pricing
4.5/5
Customer Service
Denali Therapeutics Ranking
- #1 / 4 of its competitors
Denali Therapeutics NPS
Denali Therapeutics's Net Promoter Score (NPS) is a 67 with 67% Promoters, 33% Passives, and 0% Detractors. Net Promoter Score tracks whether Denali Therapeutics's customers would recommend using the product based on a scale of -100 to 100.
Denali Therapeutics Overall NPS
| 67% | Promoters |
|---|---|
| 33% | Passives |
| 0% | Detractors |
Denali Therapeutics NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 100 | Oct 2022 | 100 |
Nov 2024 50 | Nov 2024 | 50 |
Apr 2025 66 | Apr 2025 | 66 |
How Other Brands Compare
Denali Therapeutics is ranked first for NPS among its competitors. Revolution Medicines and 23andMe come in second and third, with Athersys coming in at #4. Among those competitors, it is the most valued company.
Denali Therapeutics |  23andMe |  Revolution Medicines |  Athersys | |
| Global Ranking | #- | #643 | #- | #- |
| NPS | 67 | 12 | 50 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $4.32B | $2.50B | $3.44B | $464.59M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Denali Therapeutics NPS vs. Competitors
Compared to its competitors, Denali Therapeutics's NPS is rated right above Revolution Medicines.
| COMPANY | NPS Score | |
|---|---|---|
| Denali Therapeutics | 67 |
| Revolution Medicines | 50 |
| 23andMe | 12 |
 | Alector | 0 |
Denali Therapeutics Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Denali Therapeutics users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Denali Therapeutics Customer Loyalty vs. Competitors
Compared to its competitors, Denali Therapeutics's Customer Loyalty score is rated right above Alector.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Denali Therapeutics | 100% |
| Alector | 100% |
| Revolution Medicines | 86% |
| 23andMe | 65% |
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Denali Therapeutics Product Quality
3.8/5
Denali Therapeutics has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Denali Therapeutics Product Information
Denali Therapeutics’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Tech
Biotech and Pharmaceuticals
Consumer Services
Healthcare
Denali Therapeutics Product Quality vs. Competitors
Compared to its competitors, Denali Therapeutics's Product Quality score is rated right above 23andMe.
| COMPANY | Product Quality Score | |
|---|---|---|
| Denali Therapeutics | 3.8/5 |
| 23andMe | 3.7/5 |
| Revolution Medicines | 3.4/5 |
| Alector | 1.5/5 |
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Denali Therapeutics Pricing
Denali Therapeutics ROI & Value For Money
4.7/5
Denali Therapeutics has a value for money and ROI score of 4.7 out of 5 stars rated by its users and customers.
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Denali Therapeutics Pricing vs. Competitors
Compared to its competitors, Denali Therapeutics's ROI score is rated right above Revolution Medicines.
| COMPANY | Pricing Score | |
|---|---|---|
| Denali Therapeutics | 4.7/5 |
| Revolution Medicines | 3.7/5 |
| 23andMe | 3.3/5 |
| Alector | 1.5/5 |
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Denali Therapeutics Customer Satisfaction (CSAT)
Denali Therapeutics Customer Satisfaction (CSAT) Score
100 / 100
Denali Therapeutics has an overall Customer Satisfaction score of 100 rated by its users and customers.
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Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Denali Therapeutics Customer Satisfaction vs. Competitors
Compared to its competitors, Denali Therapeutics's Customer Satisfaction score is rated right above Revolution Medicines.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Denali Therapeutics | 100% |
| Revolution Medicines | 74% |
| 23andMe | 60% |
| Alector | 0% |
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Denali Therapeutics Customer Service
4.5/5
Denali Therapeutics has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
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About Denali Therapeutics's Customer Service
Address
San Francisco, CA
Website
http://www.denalitherapeutics.com/#home
Denali Therapeutics Customer Service vs. Competitors
Compared to its competitors, Denali Therapeutics's Customer Service score is rated right above Revolution Medicines.
| COMPANY | Customer Service Score | |
|---|---|---|
| Denali Therapeutics | 4.5/5 |
| Revolution Medicines | 3.6/5 |
| 23andMe | 3.3/5 |
| Alector | 1.5/5 |
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Denali Therapeutics as an Employer
3.5/5
Denali Therapeutics has a 3.5/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Denali Therapeutics scored a 67 for Net Promoter Score and a -17 for Employee Net Promoter Score. NPS gauges how likely a customer of Denali Therapeutics would recommend the brand to a friend. ENPS measures how likely Denali Therapeutics employees would recommend working at Denali Therapeutics to a friend.
Net Promoter Score
67
NPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-17
eNPS Score
| 33% | Promoters |
|---|---|
| 17% | Passive |
| 50% | Detractors |
