Discount Tire NPS & Customer Reviews

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Discount Tire

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About Discount Tire's Brand

Our boards are a place to gather ideas, share tips, and enjoy the beauty of the automotive world. Your Journey Starts Here. Among its major competitors, Discount Tire is ranked in 1st place for NPS while Les Schwab Tire Centers is 2nd, and Staples is 3rd. Overall, Discount Tire has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $2.17B

Brand at a Glance

82%

Customer Loyalty

3.1/5

Product Quality

3.2/5

Pricing

3.1/5

Customer Service

Discount Tire Ranking

^#1 / 4 of its competitors

Discount Tire NPS

Discount Tire's Net Promoter Score (NPS) is a 6 with 49% Promoters, 8% Passives, and 43% Detractors. Net Promoter Score tracks whether Discount Tire's customers would recommend using the product based on a scale of -100 to 100.

Discount Tire Overall NPS

NPS

49%	Promoters
8%	Passives
43%	Detractors

Discount Tire NPS Trend

-100

-50

100

Summary	Date	Score
Feb 2025 8	Feb 2025	8
Mar 2025 6	Mar 2025	6
Apr 2025 6	Apr 2025	6
May 2025 8	May 2025	8
Jun 2025 8	Jun 2025	8
Jul 2025 8	Jul 2025	8
Aug 2025 6	Aug 2025	6
Sep 2025 6	Sep 2025	6
Oct 2025 6	Oct 2025	6
Nov 2025 6	Nov 2025	6
Dec 2025 6	Dec 2025	6
Jan 2026 6	Jan 2026	6

How Other Brands Compare

Discount Tire is ranked first for NPS among its competitors. Les Schwab Tire Centers and Staples come in second and third, with PROS coming in at #4. Among those competitors, it is the most valued company.

	Discount Tire	Staples	PROS	Les Schwab Tire Centers
Global Ranking	#-	#318	#-	#-
NPS	6	-20	-56	-5
Social Sentiment Calculated by analyzing social media and other online mentions	Neutral	Neutral	-	-
Valuation Updated every 24 hours for public companies	$2.17B	-	$1.96B	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Discount Tire NPS by Gender

Female customers rated Discount Tire's NPS 10 points higher than Male customers.

Male

-13

Discount Tire's NPS was rated -13 by Male customers on Comparably.

40%

Promoters

Passives

53%

Detractors

Female

-3

Discount Tire's NPS was rated -3 by Female customers on Comparably.

45%

Promoters

Passives

48%

Detractors

Discount Tire NPS by Ethnicity

Discount Tire's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -2	Caucasian	-2
Hispanic or Latino -34	Hispanic or Latino	-34
African American/Black -52	African American/Black	-52
Asian or Pacific Islander 11	Asian or Pacific Islander	11
Other -48	Other	-48

Discount Tire NPS by Age

Discount Tire's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 41-45.

100

Summary

Age

Promoters

Passives

Detractors

18-25

27%

37%

36%

26-30

40%

20%

40%

31-35

37%

13%

50%

36-40

38%

56%

41-45

23%

10%

67%

46-50

62%

33%

51-55

38%

11%

51%

56-60

48%

10%

42%

61-65

37%

63%

66+

47%

53%

Discount Tire NPS by Usage

Discount Tire's NPS was rated the highest by customers who have used Discount Tire's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -25	Less than 1 Year	-25
1 to 2 Years 52	1 to 2 Years	52
2 to 5 Years -15	2 to 5 Years	-15
5 to 10 Years -24	5 to 10 Years	-24
Over 10 Years -7	Over 10 Years	-7

Discount Tire NPS vs. Competitors

Compared to its competitors, Discount Tire's NPS is rated right above Les Schwab Tire Centers.

COMPANY		NPS Score
	Discount Tire	6
	Les Schwab Tire Centers	-5
	Staples	-20
	PROS	-56

Discount Tire Customer Reviews

Out of the 71 Discount Tire customer reviews 44 were positive and 27 were constructive. Discount Tire customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

Discount Tire Customer Loyalty

82%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

82% of Discount Tire users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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82%

18%

Discount Tire Customer Loyalty Score by Gender

Female customers rated Discount Tire's Customer Loyalty score 3% higher than Male customers.

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Male

83%

Yes

Female

86%

Yes

Discount Tire Customer Loyalty Score by Ethnicity

Discount Tire's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Other

Discount Tire Customer Loyalty Score by Age

Discount Tire's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 18-25.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 51%	18-25	51%
26-30 64%	26-30	64%
31-35 89%	31-35	89%
36-40 66%	36-40	66%
41-45 70%	41-45	70%
46-50 96%	46-50	96%
51-55 87%	51-55	87%
56-60 91%	56-60	91%
61-65 87%	61-65	87%
66+ 87%	66+	87%

Discount Tire Customer Loyalty Score by Usage

Discount Tire's Customer Loyalty score was rated the highest by customers who have used Discount Tire's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	38%
1 to 2 Years	89%
2 to 5 Years	74%
5 to 10 Years	90%
Over 10 Years	91%

Discount Tire Customer Loyalty Score by Industry

Discount Tire's Customer Loyalty score was rated the highest by Business and Consumer Services industry customers, and the lowest by Banking and Financial Services industry customers.

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Tech	89%
Accounting	81%
Aerospace and Aviation	61%
Fashion and Beauty	70%
Architecture and Planning	55%
Arts and Entertainment	70%
Automotive and Transportation	78%
Banking and Financial Services	55%
Business and Consumer Services	100%
Construction	84%
Consulting	82%
Consumer Services	100%
Education	84%
Facilities Services	100%
Government and Public Policy	82%
Healthcare, Hospitals and Medicine	89%
Insurance	100%
Legal	66%
Travel and Hospitality	100%
Manufacturing and Machinery	100%
Marketing, Advertising and Research	78%
Military and Defense	100%
Energy and Manufacturing	100%
Professional Services	100%
Public Safety	70%
Real Estate	85%
Retail	85%
Security and Investigations	100%
Transportation	74%

Discount Tire Customer Loyalty vs. Competitors

Compared to its competitors, Discount Tire's Customer Loyalty score is rated right above Les Schwab Tire Centers.

COMPANY		Customer Loyalty Score
	Discount Tire	82%
	Les Schwab Tire Centers	80%
	Staples	71%
	PROS	59%

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Discount Tire Product Quality

3.1/5

Discount Tire has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.

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Discount Tire Product Information

Discount Tire’s product quality score is a 3.1 out of 5 as rated by its users and customers. Reviewers from the Marketing, Advertising and Research industry rated Discount Tire's product the highest. Reviewers from the Facilities Services industry rated Discount Tire the lowest at 3.5.

Website: http://www.discounttire.com/dtcs/home.do

Company Size: 10,000+ Employees

Industry

Consumer Services

Manufacturing

Quick Insights into Discount Tire Product Quality

Discount Tire's Product Quality score was rated highest by customers from the Marketing, Advertising and Research industry, and rated lowest by customers from the Travel and Hospitality industry.

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Ranked Discount Tire Product Quality the Highest

Marketing, Advertising and Research	4.4
1 to 2 Years	4.2
46-50	3.6

Ranked Discount Tire Product Quality the Lowest

41-45	2.1
African American/Black	1.8
Travel and Hospitality	1.5

Discount Tire Product Quality Score by Gender

Female customers rated Discount Tire's Product Quality score 0.3 stars higher than Male customers.

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Male

2.8/5

Female

3.1/5

Discount Tire Product Quality Score by Ethnicity

Discount Tire's Product Quality score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.

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Summary	Ethnicity	Score
Caucasian 3.1	Caucasian	3.1
Hispanic or Latino 2.4	Hispanic or Latino	2.4
African American/Black 1.8	African American/Black	1.8
Asian or Pacific Islander 2.9	Asian or Pacific Islander	2.9
Other 2.1	Other	2.1

Discount Tire Product Quality Score by Age

Discount Tire's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 41-45.

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Summary	Age	Score
18-25 2.9	18-25	2.9
26-30 3.2	26-30	3.2
31-35 2.8	31-35	2.8
36-40 2.3	36-40	2.3
41-45 2.1	41-45	2.1
46-50 3.6	46-50	3.6
51-55 2.9	51-55	2.9
56-60 3.1	56-60	3.1
61-65 2.8	61-65	2.8
66+ 3.1	66+	3.1

Discount Tire Product Quality Score by Usage

Discount Tire's Product Quality score was rated the highest by customers who have used Discount Tire's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	2.5
1 to 2 Years	4.2
2 to 5 Years	2.7
5 to 10 Years	2.5
Over 10 Years	3.1

Discount Tire Product Quality Score by Industry

Discount Tire's Product Quality score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Travel and Hospitality industry customers.

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Tech	2.8
Accounting	3.2
Aerospace and Aviation	1.6
Fashion and Beauty	2.6
Architecture and Planning	2.1
Arts and Entertainment	1.5
Automotive and Transportation	3.8
Banking and Financial Services	1.5
Business and Consumer Services	1.5
Construction	3
Consulting	3.3
Consumer Services	1.5
Education	3.6
Facilities Services	3.5
Government and Public Policy	3.3
Healthcare, Hospitals and Medicine	3.2
Insurance	3.6
Legal	2.9
Travel and Hospitality	1.5
Manufacturing and Machinery	3.5
Marketing, Advertising and Research	4.4
Military and Defense	1.9
Energy and Manufacturing	3.8
Professional Services	3.8
Public Safety	3.1
Real Estate	4.2
Retail	3.3
Security and Investigations	1.5
Transportation	2.3

Discount Tire Product Quality vs. Competitors

Compared to its competitors, Discount Tire's Product Quality score is rated right above Les Schwab Tire Centers, and is preceded by PROS.

COMPANY		Product Quality Score
	PROS	3.2/5
	Discount Tire	3.1/5
	Les Schwab Tire Centers	3/5
	Staples	3/5

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Discount Tire Pricing

Discount Tire ROI & Value For Money

3.2/5

Discount Tire has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.

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Discount Tire Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Marketing, Advertising and Research industry. The users from the Arts and Entertainment industry think that they had the lowest ROI from Discount Tire.

Quick Insights into Discount Tire ROI

Discount Tire's ROI score was rated highest by customers from the Marketing, Advertising and Research industry, and rated lowest by customers from the Consumer Services industry.

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Ranked Discount Tire ROI the Highest

Marketing, Advertising and Research	4.6
1 to 2 Years	4
46-50	3.7

Ranked Discount Tire ROI the Lowest

36-40	2.4
Other	2.1
Consumer Services	1.5

Discount Tire ROI Score by Gender

Female customers rated Discount Tire's ROI score 0.3 stars higher than Male customers.

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Male

2.9/5

Female

3.2/5

Discount Tire ROI Score by Ethnicity

Discount Tire's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 3.3	Caucasian	3.3
Hispanic or Latino 2.5	Hispanic or Latino	2.5
African American/Black 2.3	African American/Black	2.3
Asian or Pacific Islander 3.2	Asian or Pacific Islander	3.2
Other 2.1	Other	2.1

Discount Tire ROI Score by Age

Discount Tire's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 36-40.

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Summary	Age	Score
18-25 3.2	18-25	3.2
26-30 3.1	26-30	3.1
31-35 2.5	31-35	2.5
36-40 2.4	36-40	2.4
41-45 2.5	41-45	2.5
46-50 3.7	46-50	3.7
51-55 3	51-55	3
56-60 3.2	56-60	3.2
61-65 2.9	61-65	2.9
66+ 3.2	66+	3.2

Discount Tire ROI Score by Usage

Discount Tire's ROI score was rated the highest by customers who have used Discount Tire's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	2.6
1 to 2 Years	4
2 to 5 Years	2.9
5 to 10 Years	2.7
Over 10 Years	3.2

Discount Tire ROI Score by Industry

Discount Tire's ROI score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Consumer Services industry customers.

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Tech	2.9
Accounting	3.5
Aerospace and Aviation	2.4
Fashion and Beauty	2.3
Architecture and Planning	2.6
Arts and Entertainment	1.5
Automotive and Transportation	3.5
Banking and Financial Services	1.7
Business and Consumer Services	1.5
Construction	3.2
Consulting	3.4
Consumer Services	1.5
Education	3.5
Facilities Services	2.6
Government and Public Policy	3.4
Healthcare, Hospitals and Medicine	3.2
Insurance	3.2
Legal	2.5
Travel and Hospitality	2
Manufacturing and Machinery	3.5
Marketing, Advertising and Research	4.6
Military and Defense	3.5
Energy and Manufacturing	3.9
Professional Services	3.6
Public Safety	3.3
Real Estate	4.2
Retail	3.2
Security and Investigations	1.8
Transportation	2.8

Discount Tire Pricing vs. Competitors

Compared to its competitors, Discount Tire's ROI score is rated right above Les Schwab Tire Centers.

COMPANY		Pricing Score
	Discount Tire	3.2/5
	Les Schwab Tire Centers	2.9/5
	Staples	2.9/5
	PROS	2.9/5

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Discount Tire Customer Satisfaction (CSAT)

Discount Tire Customer Satisfaction (CSAT) Score

49 / 100

Discount Tire has an overall Customer Satisfaction score of 49 rated by its users and customers.

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Very Satisfied	39%
Satisfied	10%
Neither Satisfied nor Dissatisfied	6%
Dissatisfied	10%
Very Dissatisfied	35%

Very Satisfied

39%

Satisfied

10%

Neither Satisfied nor Dissatisfied

Dissatisfied

10%

Very Dissatisfied

35%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Discount Tire Customer Satisfaction

Discount Tire's Customer Satisfaction score was rated highest by customers from the Professional Services industry, and rated lowest by customers from the Travel and Hospitality industry.

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Ranked Discount Tire Customer Satisfaction the Highest

Professional Services	80%
1 to 2 Years	69%
26-30	56%

Ranked Discount Tire Customer Satisfaction the Lowest

5 to 10 Years	33%
African American/Black	22%
Travel and Hospitality	0%

Discount Tire Customer Satisfaction Score by Gender

Female customers rated Discount Tire's Customer Satisfaction score 10 points higher than Male customers.

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42 / 100

Male

	Very Satisfied	34%
	Satisfied	8%
	Neither Satisfied nor Dissatisfied	3%
	Dissatisfied	12%
	Very Dissatisfied	43%

52 / 100

Female

	Very Satisfied	36%
	Satisfied	16%
	Neither Satisfied nor Dissatisfied	5%
	Dissatisfied	8%
	Very Dissatisfied	35%

Discount Tire Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Discount Tire's Customer Satisfaction (CSAT) score was rated 52% according to Caucasian users and customers.

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52 / 100

Very Satisfied	42%
Satisfied	10%
Neither Satisfied nor Dissatisfied	3%
Dissatisfied	12%
Very Dissatisfied	33%

Very Satisfied

42%

Satisfied

10%

Neither Satisfied nor Dissatisfied

Dissatisfied

12%

Very Dissatisfied

33%

CSAT according to Hispanic or Latino

Discount Tire's Customer Satisfaction (CSAT) score was rated 32% according to Hispanic or Latino users and customers.

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32 / 100

Very Satisfied	16%
Satisfied	16%
Neither Satisfied nor Dissatisfied	6%
Dissatisfied	9%
Very Dissatisfied	53%

Very Satisfied

16%

Satisfied

16%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

53%

CSAT according to African American/Black

Discount Tire's Customer Satisfaction (CSAT) score was rated 22% according to African American/Black users and customers.

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22 / 100

Very Satisfied	18%
Satisfied	4%
Neither Satisfied nor Dissatisfied	4%
Dissatisfied	17%
Very Dissatisfied	57%

Very Satisfied

18%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

17%

Very Dissatisfied

57%

CSAT according to Asian or Pacific Islander

Discount Tire's Customer Satisfaction (CSAT) score was rated 56% according to Asian or Pacific Islander users and customers.

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56 / 100

Very Satisfied	34%
Satisfied	22%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	44%

Very Satisfied

34%

Satisfied

22%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

44%

CSAT according to Other

Discount Tire's Customer Satisfaction (CSAT) score was rated 29% according to Other users and customers.

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29 / 100

Very Satisfied	21%
Satisfied	8%
Neither Satisfied nor Dissatisfied	5%
Dissatisfied	10%
Very Dissatisfied	56%

Very Satisfied

21%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

10%

Very Dissatisfied

56%

Discount Tire Customer Satisfaction Score by Age

Discount Tire's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.

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100

Breakdown

Age

Score

18-25

55%

26-30

56%

31-35

40%

36-40

33%

41-45

35%

46-50

53%

51-55

49%

56-60

46%

61-65

36%

66+

45%

Discount Tire Customer Satisfaction Score by Usage

Discount Tire's Customer Satisfaction score was rated the highest by customers who have used Discount Tire's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	43
1 to 2 Years	69
2 to 5 Years	43
5 to 10 Years	33
Over 10 Years	47

Discount Tire Customer Satisfaction Score by Industry

Discount Tire's Customer Satisfaction score was rated the highest by Professional Services industry customers, and the lowest by Travel and Hospitality industry customers.

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	"title": "Discount Tire Customer Satisfaction Score by Industry",
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	"bars": [
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			"label": "Automotive and Transportation",
			"groupId": 500,
			"score": 68,
			"stars": 0,
			"csatScore": 68,
			"text": "Discount Tire's Customer Satisfaction score is  rated by Automotive and Transportation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 68
		},
		{
			"label": "Banking and Financial Services",
			"groupId": 501,
			"score": 24,
			"stars": 0,
			"csatScore": 24,
			"text": "Discount Tire's Customer Satisfaction score is  rated by Banking and Financial Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 24
		},
		{
			"label": "Business and Consumer Services",
			"groupId": 504,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Discount Tire's Customer Satisfaction score is  rated by Business and Consumer Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Construction",
			"groupId": 510,
			"score": 53,
			"stars": 0,
			"csatScore": 53,
			"text": "Discount Tire's Customer Satisfaction score is  rated by Construction customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 53
		},
		{
			"label": "Consulting",
			"groupId": 511,
			"score": 45,
			"stars": 0,
			"csatScore": 45,
			"text": "Discount Tire's Customer Satisfaction score is  rated by Consulting customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 45
		},
		{
			"label": "Consumer Services",
			"groupId": 514,
			"score": 20,
			"stars": 0,
			"csatScore": 20,
			"text": "Discount Tire's Customer Satisfaction score is  rated by Consumer Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 20
		},
		{
			"label": "Education",
			"groupId": 515,
			"score": 49,
			"stars": 0,
			"csatScore": 49,
			"text": "Discount Tire's Customer Satisfaction score is  rated by Education customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 49
		},
		{
			"label": "Facilities Services",
			"groupId": 518,
			"score": 34,
			"stars": 0,
			"csatScore": 34,
			"text": "Discount Tire's Customer Satisfaction score is  rated by Facilities Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 34
		},
		{
			"label": "Government and Public Policy",
			"groupId": 521,
			"score": 64,
			"stars": 0,
			"csatScore": 64,
			"text": "Discount Tire's Customer Satisfaction score is  rated by Government and Public Policy customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 64
		},
		{
			"label": "Healthcare, Hospitals and Medicine",
			"groupId": 522,
			"score": 38,
			"stars": 0,
			"csatScore": 38,
			"text": "Discount Tire's Customer Satisfaction score is  rated by Healthcare, Hospitals and Medicine customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 38
		},
		{
			"label": "Insurance",
			"groupId": 526,
			"score": 60,
			"stars": 0,
			"csatScore": 60,
			"text": "Discount Tire's Customer Satisfaction score is  rated by Insurance customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 60
		},
		{
			"label": "Legal",
			"groupId": 529,
			"score": 43,
			"stars": 0,
			"csatScore": 43,
			"text": "Discount Tire's Customer Satisfaction score is  rated by Legal customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 43
		},
		{
			"label": "Travel and Hospitality",
			"groupId": 530,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Discount Tire's Customer Satisfaction score is  rated by Travel and Hospitality customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Marketing, Advertising and Research",
			"groupId": 535,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
			"text": "Discount Tire's Customer Satisfaction score is  rated by Marketing, Advertising and Research customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 67
		},
		{
			"label": "Military and Defense",
			"groupId": 538,
			"score": 25,
			"stars": 0,
			"csatScore": 25,
			"text": "Discount Tire's Customer Satisfaction score is  rated by Military and Defense customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 25
		},
		{
			"label": "Energy and Manufacturing",
			"groupId": 541,
			"score": 60,
			"stars": 0,
			"csatScore": 60,
			"text": "Discount Tire's Customer Satisfaction score is  rated by Energy and Manufacturing customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 60
		},
		{
			"label": "Professional Services",
			"groupId": 549,
			"score": 80,
			"stars": 0,
			"csatScore": 80,
			"text": "Discount Tire's Customer Satisfaction score is  rated by Professional Services customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 80
		},
		{
			"label": "Public Safety",
			"groupId": 551,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
			"text": "Discount Tire's Customer Satisfaction score is  rated by Public Safety customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 67
		},
		{
			"label": "Real Estate",
			"groupId": 554,
			"score": 80,
			"stars": 0,
			"csatScore": 80,
			"text": "Discount Tire's Customer Satisfaction score is  rated by Real Estate customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 80
		},
		{
			"label": "Retail",
			"groupId": 559,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "Discount Tire's Customer Satisfaction score is  rated by Retail customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Security and Investigations",
			"groupId": 560,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Discount Tire's Customer Satisfaction score is  rated by Security and Investigations customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Transportation",
			"groupId": 567,
			"score": 50,
			"stars": 0,
			"csatScore": 50,
			"text": "Discount Tire's Customer Satisfaction score is  rated by Transportation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 50
		}
	]
}

Tech	44
Accounting	47
Aerospace and Aviation	17
Fashion and Beauty	34
Architecture and Planning	33
Arts and Entertainment	0
Automotive and Transportation	68
Banking and Financial Services	24
Business and Consumer Services	0
Construction	53
Consulting	45
Consumer Services	20
Education	49
Facilities Services	34
Government and Public Policy	64
Healthcare, Hospitals and Medicine	38
Insurance	60
Legal	43
Travel and Hospitality	0
Marketing, Advertising and Research	67
Military and Defense	25
Energy and Manufacturing	60
Professional Services	80
Public Safety	67
Real Estate	80
Retail	33
Security and Investigations	0
Transportation	50

Discount Tire Customer Satisfaction vs. Competitors

Compared to its competitors, Discount Tire's Customer Satisfaction score is rated right above Staples, and is preceded by PROS.

COMPANY		Customer Satisfaction (CSAT) Score
	Les Schwab Tire Centers	53%
	PROS	50%
	Discount Tire	49%
	Staples	47%

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Discount Tire Customer Service

3.1/5

Discount Tire has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.

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About Discount Tire's Customer Service

Address

20225 N Scottsdale Rd, Scottsdale, AZ

Website

http://www.discounttire.com/dtcs/home.do

Phone Number

+1 (480) 606-6000

Quick Insights into Discount Tire Customer Service

Discount Tire's Customer Service score was rated highest by customers from the Marketing, Advertising and Research industry, and rated lowest by customers from the Travel and Hospitality industry.

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Ranked Discount Tire Customer Service the Highest

Marketing, Advertising and Research	4.6
1 to 2 Years	4.1
46-50	3.7

Ranked Discount Tire Customer Service the Lowest

41-45	2.2
African American/Black	1.9
Travel and Hospitality	1.5

Discount Tire Customer Service Score by Gender

Female customers rated Discount Tire's Customer Service score 0.4 stars higher than Male customers.

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Male

2.7/5

Female

3.1/5

Discount Tire Customer Service Score by Ethnicity

Discount Tire's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 3	Caucasian	3
Hispanic or Latino 2.3	Hispanic or Latino	2.3
African American/Black 1.9	African American/Black	1.9
Asian or Pacific Islander 3.3	Asian or Pacific Islander	3.3
Other 2	Other	2

Discount Tire Customer Service Score by Age

Discount Tire's Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 41-45.

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100

Summary	Age	Customer Service Score
18-25 2.8	18-25	2.8
26-30 2.9	26-30	2.9
31-35 2.4	31-35	2.4
36-40 2.7	36-40	2.7
41-45 2.2	41-45	2.2
46-50 3.7	46-50	3.7
51-55 2.8	51-55	2.8
56-60 3	56-60	3
61-65 2.6	61-65	2.6
66+ 2.9	66+	2.9

Discount Tire Customer Service Score by Usage

Discount Tire's Customer Service score was rated the highest by customers who have used Discount Tire's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	2.5
1 to 2 Years	4.1
2 to 5 Years	2.9
5 to 10 Years	2.4
Over 10 Years	2.9

Discount Tire Customer Service Score by Industry

Discount Tire's Customer Service score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Travel and Hospitality industry customers.

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Tech	2.6
Accounting	2.9
Aerospace and Aviation	1.9
Fashion and Beauty	2.8
Architecture and Planning	2.7
Arts and Entertainment	1.5
Automotive and Transportation	3.5
Banking and Financial Services	1.8
Business and Consumer Services	1.8
Construction	2.8
Consulting	3.4
Consumer Services	1.5
Education	3.4
Facilities Services	2.1
Government and Public Policy	3.4
Healthcare, Hospitals and Medicine	3.1
Insurance	3.3
Legal	2.5
Travel and Hospitality	1.5
Manufacturing and Machinery	3.5
Marketing, Advertising and Research	4.6
Military and Defense	2.5
Energy and Manufacturing	3.3
Professional Services	3.4
Public Safety	3.1
Real Estate	4.2
Retail	3.2
Security and Investigations	1.5
Transportation	1.8

Discount Tire Customer Service vs. Competitors

Compared to its competitors, Discount Tire's Customer Service score is rated right above Les Schwab Tire Centers.

COMPANY		Customer Service Score
	Discount Tire	3.1/5
	Les Schwab Tire Centers	3/5
	PROS	2.9/5
	Staples	2.7/5

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Discount Tire as an Employer

4.2/5

Discount Tire has a 4.2/5 stars for its overall company culture rated by their employees

top

10%

CEO of Discount Tire

Dean Muglia

In the Top 10% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Discount Tire scored a 6 for Net Promoter Score and a 21 for Employee Net Promoter Score. NPS gauges how likely a customer of Discount Tire would recommend the brand to a friend. ENPS measures how likely Discount Tire employees would recommend working at Discount Tire to a friend.

Net Promoter Score

NPS Score

49%	Promoters
8%	Passive
43%	Detractors

Employee Net Promoter Score

eNPS Score

50%	Promoters
21%	Passive
29%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail