-5
NPS
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Les Schwab Tire Centers
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About Les Schwab Tire Centers' Brand
Among its major competitors, Les Schwab Tire Centers is ranked in 5th place for NPS while Michelin is 1st, and Goodyear is 2nd.
Brand at a Glance
80%
Customer Loyalty
3/5
Product Quality
2.9/5
Pricing
3/5
Customer Service
Les Schwab Tire Centers CMO
Les Schwab Tire Centers Ranking
- #4 / 4 of its competitors
Les Schwab Tire Centers NPS
Les Schwab Tire Centers's Net Promoter Score (NPS) is a -5 with 43% Promoters, 9% Passives, and 48% Detractors. Net Promoter Score tracks whether Les Schwab Tire Centers's customers would recommend using the product based on a scale of -100 to 100.
Les Schwab Tire Centers Overall NPS
| 43% | Promoters |
|---|---|
| 9% | Passives |
| 48% | Detractors |
Les Schwab Tire Centers NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2024 -3 | Nov 2024 | -3 |
Dec 2024 -5 | Dec 2024 | -5 |
Jan 2025 -5 | Jan 2025 | -5 |
Feb 2025 -5 | Feb 2025 | -5 |
Apr 2025 -7 | Apr 2025 | -7 |
May 2025 -7 | May 2025 | -7 |
Jun 2025 -7 | Jun 2025 | -7 |
Jul 2025 -7 | Jul 2025 | -7 |
Aug 2025 -5 | Aug 2025 | -5 |
Sep 2025 -5 | Sep 2025 | -5 |
Oct 2025 -7 | Oct 2025 | -7 |
Dec 2025 -5 | Dec 2025 | -5 |
How Other Brands Compare
Les Schwab Tire Centers is ranked #4 for NPS among its competitors. Michelin and Goodyear come in first and second, with Walmart coming in at third.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Les Schwab Tire Centers NPS by Gender
Male customers rated Les Schwab Tire Centers's NPS 56 points higher than Female customers.
Male
4
Les Schwab Tire Centers's NPS was rated 4 by Male customers on Comparably.
49%
Promoters
6%
Passives
45%
Detractors
Female
-52
Les Schwab Tire Centers's NPS was rated -52 by Female customers on Comparably.
20%
Promoters
8%
Passives
72%
Detractors
Les Schwab Tire Centers NPS by Ethnicity
Les Schwab Tire Centers's NPS was rated the highest by African American/Black customers, and the lowest by Native American customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -7 | Caucasian | -7 |
Hispanic or Latino -75 | Hispanic or Latino | -75 |
African American/Black 60 | African American/Black | 60 |
Asian or Pacific Islander 0 | Asian or Pacific Islander | 0 |
Native American -100 | Native American | -100 |
Other -16 | Other | -16 |
Les Schwab Tire Centers NPS by Age
Les Schwab Tire Centers's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.
Les Schwab Tire Centers NPS by Usage
Les Schwab Tire Centers's NPS was rated the highest by customers who have used Les Schwab Tire Centers's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -80 | Less than 1 Year | -80 |
1 to 2 Years -40 | 1 to 2 Years | -40 |
2 to 5 Years -23 | 2 to 5 Years | -23 |
5 to 10 Years -6 | 5 to 10 Years | -6 |
Over 10 Years 4 | Over 10 Years | 4 |
Les Schwab Tire Centers NPS vs. Competitors
Compared to its competitors, Les Schwab Tire Centers's NPS is rated right below Discount Tire.
| COMPANY | NPS Score | |
|---|---|---|
 | Michelin | 39 |
 | Goodyear | 12 |
 | Walmart | 7 |
 | Discount Tire | 6 |
| Les Schwab Tire Centers | -5 |
Les Schwab Tire Centers Customer Reviews
Out of the 22 Les Schwab Tire Centers customer reviews 11 were positive and 11 were constructive. Les Schwab Tire Centers customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Les Schwab Tire Centers Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of Les Schwab Tire Centers users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Les Schwab Tire Centers Customer Loyalty Score by Gender
Male customers rated Les Schwab Tire Centers's Customer Loyalty score 9% higher than Female customers.
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Male
84%
Yes
Female
75%
Yes
Les Schwab Tire Centers Customer Loyalty Score by Ethnicity
Les Schwab Tire Centers's Customer Loyalty score was rated the highest by Other customers, and the lowest by Hispanic or Latino customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Les Schwab Tire Centers.
81
out of 100
Caucasian
33
out of 100
Hispanic or Latino
82
out of 100
African American/Black
78
out of 100
Asian or Pacific Islander
85
out of 100
Native American
93
out of 100
Other
Les Schwab Tire Centers Customer Loyalty Score by Age
Les Schwab Tire Centers's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Les Schwab Tire Centers.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 78% | 18-25 | 78% |
26-30 85% | 26-30 | 85% |
36-40 87% | 36-40 | 87% |
41-45 92% | 41-45 | 92% |
46-50 74% | 46-50 | 74% |
51-55 80% | 51-55 | 80% |
56-60 64% | 56-60 | 64% |
61-65 78% | 61-65 | 78% |
66+ 91% | 66+ | 91% |
Les Schwab Tire Centers Customer Loyalty Score by Usage
Les Schwab Tire Centers's Customer Loyalty score was rated the highest by customers who have used Les Schwab Tire Centers's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Les Schwab Tire Centers Customer Loyalty Score by Industry
Les Schwab Tire Centers's Customer Loyalty score was rated the highest by Hospitality industry customers, and the lowest by Construction industry customers.
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Les Schwab Tire Centers Customer Loyalty vs. Competitors
Compared to its competitors, Les Schwab Tire Centers's Customer Loyalty score is rated right above Walmart, and is preceded by Michelin.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Discount Tire | 82% |
| Michelin | 81% |
| Les Schwab Tire Centers | 80% |
| Walmart | 76% |
| Goodyear | 73% |
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Les Schwab Tire Centers Product Quality
3/5
Les Schwab Tire Centers has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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Les Schwab Tire Centers Product Information
Les Schwab Tire Centers’s product quality score is a 3 out of 5 as rated by its users and customers. Reviewers from the Real Estate industry rated Les Schwab Tire Centers's product the highest. Reviewers from the Construction industry rated Les Schwab Tire Centers the lowest at 2.5.
- Website
- https://www.lesschwab.com/
- Company Size
- 5,001-10,000 Employees
Industry
Consumer Services
Quick Insights into Les Schwab Tire Centers Product Quality
Les Schwab Tire Centers's Product Quality score was rated highest by customers from the Real Estate industry, and rated lowest by Native American customers.
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Ranked Les Schwab Tire Centers Product Quality the Highest
Ranked Les Schwab Tire Centers Product Quality the Lowest
Les Schwab Tire Centers Product Quality Score by Gender
Male customers rated Les Schwab Tire Centers's Product Quality score 0.7 stars higher than Female customers.
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Male
2.9/5
Female
2.2/5
Les Schwab Tire Centers Product Quality Score by Ethnicity
Les Schwab Tire Centers's Product Quality score was rated the highest by African American/Black customers, and the lowest by Native American customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Les Schwab Tire Centers.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 3.1 | African American/Black | 3.1 |
Asian or Pacific Islander 3 | Asian or Pacific Islander | 3 |
Native American 1.5 | Native American | 1.5 |
Other 2.6 | Other | 2.6 |
Les Schwab Tire Centers Product Quality Score by Age
Les Schwab Tire Centers's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Les Schwab Tire Centers.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.4 | 18-25 | 2.4 |
26-30 3.1 | 26-30 | 3.1 |
36-40 3.5 | 36-40 | 3.5 |
41-45 3.3 | 41-45 | 3.3 |
46-50 1.5 | 46-50 | 1.5 |
51-55 2.8 | 51-55 | 2.8 |
56-60 2.2 | 56-60 | 2.2 |
61-65 3 | 61-65 | 3 |
66+ 3 | 66+ | 3 |
Les Schwab Tire Centers Product Quality Score by Usage
Les Schwab Tire Centers's Product Quality score was rated the highest by customers who have used Les Schwab Tire Centers's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Les Schwab Tire Centers Product Quality Score by Industry
Les Schwab Tire Centers's Product Quality score was rated the highest by Real Estate industry customers, and the lowest by Architecture and Planning industry customers.
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Les Schwab Tire Centers Product Quality vs. Competitors
Compared to its competitors, Les Schwab Tire Centers's Product Quality score is rated right below Discount Tire.
| COMPANY | Product Quality Score | |
|---|---|---|
| Michelin | 4.1/5 |
| Goodyear | 3.6/5 |
| Walmart | 3.5/5 |
| Discount Tire | 3.1/5 |
| Les Schwab Tire Centers | 3/5 |
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Les Schwab Tire Centers Pricing
Les Schwab Tire Centers ROI & Value For Money
2.9/5
Les Schwab Tire Centers has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Les Schwab Tire Centers Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Real Estate industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from Les Schwab Tire Centers.
Quick Insights into Les Schwab Tire Centers ROI
Les Schwab Tire Centers's ROI score was rated highest by customers from the Real Estate industry, and rated lowest by Native American customers.
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Ranked Les Schwab Tire Centers ROI the Highest
Ranked Les Schwab Tire Centers ROI the Lowest
Les Schwab Tire Centers ROI Score by Gender
Male customers rated Les Schwab Tire Centers's ROI score 0.9 stars higher than Female customers.
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Male
3/5
Female
2.1/5
Les Schwab Tire Centers ROI Score by Ethnicity
Les Schwab Tire Centers's ROI score was rated the highest by African American/Black customers, and the lowest by Native American customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Les Schwab Tire Centers.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
Hispanic or Latino 1.6 | Hispanic or Latino | 1.6 |
African American/Black 3.4 | African American/Black | 3.4 |
Asian or Pacific Islander 3.1 | Asian or Pacific Islander | 3.1 |
Native American 1.5 | Native American | 1.5 |
Other 2.4 | Other | 2.4 |
Les Schwab Tire Centers ROI Score by Age
Les Schwab Tire Centers's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 46-50.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.4 | 18-25 | 3.4 |
26-30 3.4 | 26-30 | 3.4 |
36-40 3.5 | 36-40 | 3.5 |
41-45 3.2 | 41-45 | 3.2 |
46-50 1.5 | 46-50 | 1.5 |
51-55 2.4 | 51-55 | 2.4 |
56-60 2.1 | 56-60 | 2.1 |
61-65 2.9 | 61-65 | 2.9 |
66+ 3.1 | 66+ | 3.1 |
Les Schwab Tire Centers ROI Score by Usage
Les Schwab Tire Centers's ROI score was rated the highest by customers who have used Les Schwab Tire Centers's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Les Schwab Tire Centers ROI Score by Industry
Les Schwab Tire Centers's ROI score was rated the highest by Real Estate industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Les Schwab Tire Centers Pricing vs. Competitors
Compared to its competitors, Les Schwab Tire Centers's ROI score is rated right below Discount Tire.
| COMPANY | Pricing Score | |
|---|---|---|
| Michelin | 3.9/5 |
| Goodyear | 3.6/5 |
| Walmart | 3.5/5 |
| Discount Tire | 3.2/5 |
| Les Schwab Tire Centers | 2.9/5 |
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Les Schwab Tire Centers Customer Satisfaction (CSAT)
Les Schwab Tire Centers Customer Satisfaction (CSAT) Score
53 / 100
Les Schwab Tire Centers has an overall Customer Satisfaction score of 53 rated by its users and customers.
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Very Satisfied
40%
Satisfied
13%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
7%
Very Dissatisfied
35%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Les Schwab Tire Centers Customer Satisfaction
Les Schwab Tire Centers's Customer Satisfaction score was rated highest by customers from the Real Estate industry, and rated lowest by Native American customers.
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Ranked Les Schwab Tire Centers Customer Satisfaction the Highest
Ranked Les Schwab Tire Centers Customer Satisfaction the Lowest
Les Schwab Tire Centers Customer Satisfaction Score by Gender
Male customers rated Les Schwab Tire Centers's Customer Satisfaction score 38 points higher than Female customers.
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58 / 100
MaleVery Satisfied | 47% | |
|---|---|---|
Satisfied | 11% | |
Neither Satisfied nor Dissatisfied | 3% | |
Dissatisfied | 2% | |
Very Dissatisfied | 37% |
20 / 100
FemaleVery Satisfied | 10% | |
|---|---|---|
Satisfied | 10% | |
Neither Satisfied nor Dissatisfied | 10% | |
Dissatisfied | 3% | |
Very Dissatisfied | 67% |
Les Schwab Tire Centers Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Les Schwab Tire Centers' Customer Satisfaction (CSAT) score was rated 56% according to Caucasian users and customers.
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56 / 100
Very Satisfied
45%
Satisfied
11%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
4%
Very Dissatisfied
36%
CSAT according to Hispanic or Latino
Les Schwab Tire Centers' Customer Satisfaction (CSAT) score was rated 50% according to Hispanic or Latino users and customers.
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50 / 100
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
CSAT according to African American/Black
Les Schwab Tire Centers' Customer Satisfaction (CSAT) score was rated 40% according to African American/Black users and customers.
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40 / 100
Very Satisfied
40%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
40%
CSAT according to Asian or Pacific Islander
Les Schwab Tire Centers' Customer Satisfaction (CSAT) score was rated 33% according to Asian or Pacific Islander users and customers.
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33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
34%
CSAT according to Native American
Les Schwab Tire Centers' Customer Satisfaction (CSAT) score was rated 0% according to Native American users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
CSAT according to Other
Les Schwab Tire Centers' Customer Satisfaction (CSAT) score was rated 38% according to Other users and customers.
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38 / 100
Very Satisfied
30%
Satisfied
8%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
62%
Les Schwab Tire Centers Customer Satisfaction Score by Age
Les Schwab Tire Centers's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Les Schwab Tire Centers.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 25% | |||||||||||||||
| 26-30 | 33% | |||||||||||||||
| 36-40 | 71% | |||||||||||||||
| 41-45 | 45% | |||||||||||||||
| 46-50 | 0% | |||||||||||||||
| 51-55 | 50% | |||||||||||||||
| 56-60 | 46% | |||||||||||||||
| 61-65 | 58% | |||||||||||||||
| 66+ | 58% |
Les Schwab Tire Centers Customer Satisfaction Score by Usage
Les Schwab Tire Centers's Customer Satisfaction score was rated the highest by customers who have used Les Schwab Tire Centers's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Les Schwab Tire Centers Customer Satisfaction Score by Industry
Les Schwab Tire Centers's Customer Satisfaction score was rated the highest by Real Estate industry customers, and the lowest by Architecture and Planning industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Les Schwab Tire Centers Customer Satisfaction Score by Industry",
"text": "Les Schwab Tire Centers's Customer Satisfaction score was rated the highest by Real Estate industry customers, and the lowest by Architecture and Planning industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 27,
"stars": 0,
"csatScore": 27,
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"scoreClassName": "",
"scoreLabel": 27
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{
"label": "Accounting",
"groupId": 495,
"score": 60,
"stars": 0,
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"scoreClassName": "",
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"groupId": 498,
"score": 20,
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"scoreClassName": "",
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{
"label": "Automotive and Transportation",
"groupId": 500,
"score": 40,
"stars": 0,
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"scoreClassName": "",
"scoreLabel": 40
},
{
"label": "Construction",
"groupId": 510,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "Les Schwab Tire Centers's Customer Satisfaction score is rated by Construction customers on Comparably.",
"scoreClassName": "",
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},
{
"label": "Hospitality",
"groupId": 523,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Les Schwab Tire Centers's Customer Satisfaction score is rated by Hospitality customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 67
},
{
"label": "Non-Profit",
"groupId": 540,
"score": 66,
"stars": 0,
"csatScore": 66,
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"scoreClassName": "",
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},
{
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"scoreClassName": "max",
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},
{
"label": "Retail",
"groupId": 559,
"score": 33,
"stars": 0,
"csatScore": 33,
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"scoreClassName": "",
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]
}Les Schwab Tire Centers Customer Satisfaction vs. Competitors
Compared to its competitors, Les Schwab Tire Centers's Customer Satisfaction score is rated right above Discount Tire, and is preceded by Walmart.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Michelin | 76% |
| Goodyear | 76% |
| Walmart | 66% |
| Les Schwab Tire Centers | 53% |
| Discount Tire | 49% |
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Les Schwab Tire Centers Customer Service
3/5
Les Schwab Tire Centers has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Les Schwab Tire Centers's Customer Service
Address
Bend, OR
Website
https://www.lesschwab.com/
Quick Insights into Les Schwab Tire Centers Customer Service
Les Schwab Tire Centers's Customer Service score was rated highest by customers from the Real Estate industry, and rated lowest by Native American customers.
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Ranked Les Schwab Tire Centers Customer Service the Highest
Ranked Les Schwab Tire Centers Customer Service the Lowest
Les Schwab Tire Centers Customer Service Score by Gender
Male customers rated Les Schwab Tire Centers's Customer Service score 0.7 stars higher than Female customers.
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Male
3/5
Female
2.3/5
Les Schwab Tire Centers Customer Service Score by Ethnicity
Les Schwab Tire Centers's Customer Service score was rated the highest by African American/Black customers, and the lowest by Native American customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Les Schwab Tire Centers.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Hispanic or Latino 2.2 | Hispanic or Latino | 2.2 |
African American/Black 3.5 | African American/Black | 3.5 |
Asian or Pacific Islander 3.1 | Asian or Pacific Islander | 3.1 |
Native American 1.5 | Native American | 1.5 |
Other 2.4 | Other | 2.4 |
Les Schwab Tire Centers Customer Service Score by Age
Les Schwab Tire Centers's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 46-50.
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| Summary | Age | Customer Service Score |
|---|---|---|
18-25 2.7 | 18-25 | 2.7 |
26-30 3.5 | 26-30 | 3.5 |
36-40 4 | 36-40 | 4 |
41-45 3.6 | 41-45 | 3.6 |
46-50 1.5 | 46-50 | 1.5 |
51-55 2.5 | 51-55 | 2.5 |
56-60 2 | 56-60 | 2 |
61-65 3.1 | 61-65 | 3.1 |
66+ 3 | 66+ | 3 |
Les Schwab Tire Centers Customer Service Score by Usage
Les Schwab Tire Centers's Customer Service score was rated the highest by customers who have used Les Schwab Tire Centers's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Les Schwab Tire Centers Customer Service Score by Industry
Les Schwab Tire Centers's Customer Service score was rated the highest by Real Estate industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Les Schwab Tire Centers Customer Service vs. Competitors
Compared to its competitors, Les Schwab Tire Centers's Customer Service score is rated right below Discount Tire.
| COMPANY | Customer Service Score | |
|---|---|---|
| Michelin | 4/5 |
| Goodyear | 3.8/5 |
| Walmart | 3.3/5 |
| Discount Tire | 3.1/5 |
| Les Schwab Tire Centers | 3/5 |
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Les Schwab Tire Centers as an Employer
3.0/5
Les Schwab Tire Centers has a 3.0/5 stars for its overall company culture rated by their employees
bottom
45%
CEO of Les Schwab Tire Centers
In the Bottom 45% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Les Schwab Tire Centers scored a -5 for Net Promoter Score and a -23 for Employee Net Promoter Score. NPS gauges how likely a customer of Les Schwab Tire Centers would recommend the brand to a friend. ENPS measures how likely Les Schwab Tire Centers employees would recommend working at Les Schwab Tire Centers to a friend.
Net Promoter Score
-5
NPS Score
| 43% | Promoters |
|---|---|
| 9% | Passive |
| 48% | Detractors |
Employee Net Promoter Score
-23
eNPS Score
| 31% | Promoters |
|---|---|
| 15% | Passive |
| 54% | Detractors |
