-3
NPS
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Dometic Group
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About Dometic Group's Brand
Dometic’s world is the world of mobile living Among its major competitors, Dometic Group is ranked in 2nd place for NPS while Webasto is 1st, and Electrolux is 3rd.
Brand at a Glance
73%
Customer Loyalty
3.1/5
Product Quality
2.7/5
Pricing
2.6/5
Customer Service
Dometic Group Ranking
- #1 / 4 of its competitors
Dometic Group NPS
Dometic Group's Net Promoter Score (NPS) is a -3 with 43% Promoters, 11% Passives, and 46% Detractors. Net Promoter Score tracks whether Dometic Group's customers would recommend using the product based on a scale of -100 to 100.
Dometic Group Overall NPS
| 43% | Promoters |
|---|---|
| 11% | Passives |
| 46% | Detractors |
Dometic Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 0 | Jan 2024 | 0 |
Feb 2024 -5 | Feb 2024 | -5 |
May 2024 -4 | May 2024 | -4 |
Jun 2024 0 | Jun 2024 | 0 |
Aug 2024 -5 | Aug 2024 | -5 |
Dec 2024 -1 | Dec 2024 | -1 |
Feb 2025 3 | Feb 2025 | 3 |
Jul 2025 6 | Jul 2025 | 6 |
Sep 2025 2 | Sep 2025 | 2 |
Oct 2025 3 | Oct 2025 | 3 |
Nov 2025 0 | Nov 2025 | 0 |
Dec 2025 -4 | Dec 2025 | -4 |
How Other Brands Compare
Dometic Group is ranked first for NPS among its competitors. Electrolux and Allbirds come in second and third, with Camping World coming in at #4.
Dometic Group |  Electrolux |  Camping World |  Allbirds | |
| Global Ranking | #- | #312 | #- | #- |
| NPS | -3 | -26 | -67 | -51 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $4.03B | $1.58B | $1.50B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Dometic Group NPS by Gender
Female customers rated Dometic Group's NPS 100 points higher than Male customers.
Male
-100
Dometic Group's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
0
Dometic Group's NPS was rated by Female customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Dometic Group NPS by Ethnicity
Dometic Group's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -60 | Caucasian | -60 |
Other -100 | Other | -100 |
Dometic Group NPS by Age
Dometic Group's NPS was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Dometic Group NPS by Usage
Dometic Group's NPS was rated the highest by customers who have used Dometic Group's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -100 | 1 to 2 Years | -100 |
Over 10 Years -80 | Over 10 Years | -80 |
Dometic Group NPS vs. Competitors
Compared to its competitors, Dometic Group's NPS is rated right above Electrolux, and is preceded by Verallia.
| COMPANY | NPS Score | |
|---|---|---|
 | Webasto | 0 |
 | CoastTec | N/A |
 | Verallia | N/A |
| Dometic Group | -3 |
| Electrolux | -26 |
| Allbirds | -51 |
| Camping World | -67 |
Dometic Group Customer Reviews
Out of the 3 Dometic Group customer reviews 1 was positive and 2 were constructive. Dometic Group customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Dometic Group Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Dometic Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Dometic Group Customer Loyalty Score by Gender
Female customers rated Dometic Group's Customer Loyalty score 56% higher than Male customers.
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Male
44%
Yes
Female
100%
Yes
Dometic Group Customer Loyalty Score by Ethnicity
Dometic Group's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
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46
out of 100
Caucasian
78
out of 100
Other
Dometic Group Customer Loyalty Score by Age
Dometic Group's Customer Loyalty score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
61-65 10% | 61-65 | 10% |
66+ 78% | 66+ | 78% |
Dometic Group Customer Loyalty Score by Usage
Dometic Group's Customer Loyalty score was rated the highest by customers who have used Dometic Group's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Dometic Group Customer Loyalty vs. Competitors
Compared to its competitors, Dometic Group's Customer Loyalty score is rated right above Electrolux, and is preceded by Allbirds.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Allbirds | 83% |
| Dometic Group | 73% |
| Electrolux | 68% |
| Camping World | 63% |
| Webasto | 10% |
| CoastTec | N/A |
| Verallia | N/A |
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Dometic Group Product Quality
3.1/5
Dometic Group has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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Dometic Group Product Information
Dometic Group’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://www.dometicgroup.com
- Company Size
- 10,000+ Employees
Industry
Tech
Consumer Goods
Quick Insights into Dometic Group Product Quality
Dometic Group's Product Quality score was rated highest by Female customers, and rated lowest by customers who have used Dometic Group's products/services for Over 10 Years.
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Ranked Dometic Group Product Quality the Highest
Ranked Dometic Group Product Quality the Lowest
Dometic Group Product Quality Score by Gender
Female customers rated Dometic Group's Product Quality score 0.6 stars higher than Male customers.
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Male
1.7/5
Female
2.3/5
Dometic Group Product Quality Score by Ethnicity
Dometic Group's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Dometic Group.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Other 1.5 | Other | 1.5 |
Dometic Group Product Quality Score by Age
Dometic Group's Product Quality score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Dometic Group.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
61-65 1.5 | 61-65 | 1.5 |
66+ 1.9 | 66+ | 1.9 |
Dometic Group Product Quality Score by Usage
Dometic Group's Product Quality score was rated the highest by customers who have used Dometic Group's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Dometic Group Product Quality vs. Competitors
Compared to its competitors, Dometic Group's Product Quality score is rated right above Webasto, and is preceded by Allbirds.
| COMPANY | Product Quality Score | |
|---|---|---|
| Allbirds | 3.8/5 |
| Dometic Group | 3.1/5 |
| Webasto | 2.5/5 |
| Electrolux | 2.5/5 |
| Camping World | 1.5/5 |
| CoastTec | N/A |
| Verallia | N/A |
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Dometic Group Pricing
Dometic Group ROI & Value For Money
2.7/5
Dometic Group has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Quick Insights into Dometic Group ROI
Dometic Group's ROI score was rated highest by Female customers, and rated lowest by customers who have used Dometic Group's products/services for Over 10 Years.
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Ranked Dometic Group ROI the Highest
Ranked Dometic Group ROI the Lowest
Dometic Group ROI Score by Gender
Female customers rated Dometic Group's ROI score 1.6 stars higher than Male customers.
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Male
1.5/5
Female
3.1/5
Dometic Group ROI Score by Ethnicity
Dometic Group's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Dometic Group.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
Other 1.5 | Other | 1.5 |
Dometic Group ROI Score by Age
Dometic Group's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Dometic Group.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
61-65 1.5 | 61-65 | 1.5 |
66+ 2.5 | 66+ | 2.5 |
Dometic Group ROI Score by Usage
Dometic Group's ROI score was rated the highest by customers who have used Dometic Group's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Dometic Group Pricing vs. Competitors
Compared to its competitors, Dometic Group's ROI score is rated right above Electrolux, and is preceded by Allbirds.
| COMPANY | Pricing Score | |
|---|---|---|
| Webasto | 3.5/5 |
| Allbirds | 3.4/5 |
| Dometic Group | 2.7/5 |
| Electrolux | 2.3/5 |
| Camping World | 1.6/5 |
| CoastTec | N/A |
| Verallia | N/A |
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Dometic Group Customer Satisfaction (CSAT)
Dometic Group Customer Satisfaction (CSAT) Score
42 / 100
Dometic Group has an overall Customer Satisfaction score of 42 rated by its users and customers.
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Very Satisfied
34%
Satisfied
8%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
17%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Dometic Group Customer Satisfaction
Dometic Group's Customer Satisfaction score was rated highest by customers who have used Dometic Group's products/services for 1 to 2 Years, and rated lowest by customers who have used Dometic Group's products/services for Over 10 Years.
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Ranked Dometic Group Customer Satisfaction the Highest
Ranked Dometic Group Customer Satisfaction the Lowest
Dometic Group Customer Satisfaction Score by Gender
Dometic Group's Customer Satisfaction score was rated 13 by Male customers on Comparably.
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13 / 100
MaleVery Satisfied | 13% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 11% | |
Dissatisfied | 13% | |
Very Dissatisfied | 63% |
Dometic Group Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Dometic Group's Customer Satisfaction (CSAT) score was rated 20% according to Caucasian users and customers.
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20 / 100
Very Satisfied
20%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
60%
CSAT according to Other
Dometic Group's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
75%
Dometic Group Customer Satisfaction Score by Age
Dometic Group's Customer Satisfaction score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 61-65 | 0% | |||||||||||||||
| 66+ | 33% |
Dometic Group Customer Satisfaction Score by Usage
Dometic Group's Customer Satisfaction score was rated the highest by customers who have used Dometic Group's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Dometic Group Customer Satisfaction vs. Competitors
Compared to its competitors, Dometic Group's Customer Satisfaction score is rated right above Electrolux, and is preceded by Allbirds.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Allbirds | 50% |
| Dometic Group | 41% |
| Electrolux | 35% |
| Camping World | 16% |
| Webasto | 0% |
| CoastTec | 0% |
| Verallia | 0% |
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Dometic Group Customer Service
2.6/5
Dometic Group has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About Dometic Group's Customer Service
Address
Hemvärnsgatan 15,, 6th floor 171 54 Solna, Solana Beach, CA
Website
http://www.dometicgroup.com
Phone Number
46850102500
Quick Insights into Dometic Group Customer Service
Dometic Group's Customer Service score was rated highest by Female customers, and rated lowest by customers who have used Dometic Group's products/services for Over 10 Years.
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Ranked Dometic Group Customer Service the Highest
Ranked Dometic Group Customer Service the Lowest
Dometic Group Customer Service Score by Gender
Female customers rated Dometic Group's Customer Service score 1 stars higher than Male customers.
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Male
1.5/5
Female
2.5/5
Dometic Group Customer Service Score by Ethnicity
Dometic Group's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Dometic Group.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Other 1.5 | Other | 1.5 |
Dometic Group Customer Service Score by Age
Dometic Group's Customer Service score was rated 1.5 stars by customers ages 61-65 and customers ages 66+ on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Dometic Group Customer Service Score by Usage
Dometic Group's Customer Service score was rated 1.5 stars by customers who have used Dometic Group's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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Dometic Group Customer Service vs. Competitors
Compared to its competitors, Dometic Group's Customer Service score is rated right above Electrolux, and is preceded by Allbirds.
| COMPANY | Customer Service Score | |
|---|---|---|
| Webasto | 4/5 |
| Allbirds | 2.9/5 |
| Dometic Group | 2.6/5 |
| Electrolux | 2.3/5 |
| Camping World | 1.5/5 |
| CoastTec | N/A |
| Verallia | N/A |
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Dometic Group as an Employer
2.5/5
Dometic Group has a 2.5/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Dometic Group scored a -3 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of Dometic Group would recommend the brand to a friend. ENPS measures how likely Dometic Group employees would recommend working at Dometic Group to a friend.
Net Promoter Score
-3
NPS Score
| 43% | Promoters |
|---|---|
| 11% | Passive |
| 46% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 22% | Promoters |
|---|---|
| 22% | Passive |
| 56% | Detractors |
