-39
NPS
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Duck Creek Technologies
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About Duck Creek Technologies' Brand
We create technology solutions that the insurance world has never seen - but really needs. With offices around the globe, our inclusive, innovative teams collaborate with our clients, empowering them to reimagine and evolve the insurance industry. Among its major competitors, Duck Creek Technologies is ranked in 3rd place for NPS while Accenture is 1st, and Insurity is 2nd. Overall, Duck Creek Technologies has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $221.80M
Brand at a Glance
63%
Customer Loyalty
3.3/5
Product Quality
3.3/5
Pricing
3.6/5
Customer Service
Duck Creek Technologies CMO
Scott Fitzgerald
Scott Fitzgerald serves as the Chief Marketing Officer of Duck Creek Technologies. Scott started at Duck Creek Technologies in March of 2017. Scott currently resides in Greater Boston Area.
Duck Creek Technologies Ranking
- #3 / 4 of its competitors
Duck Creek Technologies NPS
Duck Creek Technologies's Net Promoter Score (NPS) is a -39 with 24% Promoters, 13% Passives, and 63% Detractors. Net Promoter Score tracks whether Duck Creek Technologies's customers would recommend using the product based on a scale of -100 to 100.
Duck Creek Technologies Overall NPS
| 24% | Promoters |
|---|---|
| 13% | Passives |
| 63% | Detractors |
Duck Creek Technologies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 -100 | Jan 2022 | -100 |
Jan 2023 0 | Jan 2023 | 0 |
Feb 2023 -25 | Feb 2023 | -25 |
Apr 2023 0 | Apr 2023 | 0 |
Nov 2023 -17 | Nov 2023 | -17 |
Dec 2023 -29 | Dec 2023 | -29 |
Jun 2024 -37 | Jun 2024 | -37 |
How Other Brands Compare
Duck Creek Technologies is ranked third for NPS among its competitors. Accenture and Insurity come in first and second, with MAJESCO coming in at #4. Among those competitors, it is the lowest valued company behind Accenture.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Duck Creek Technologies NPS vs. Competitors
Compared to its competitors, Duck Creek Technologies's NPS is rated right above MAJESCO, and is preceded by Insurity.
| COMPANY | NPS Score | |
|---|---|---|
 | Accenture | 20 |
 | Insurity | -34 |
| Duck Creek Technologies | -39 |
 | MAJESCO | -43 |
 | ISCS | -100 |
Duck Creek Technologies Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of Duck Creek Technologies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Duck Creek Technologies Customer Loyalty vs. Competitors
Compared to its competitors, Duck Creek Technologies's Customer Loyalty score is rated right above ISCS, and is preceded by Accenture.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Insurity | 83% |
| MAJESCO | 73% |
| Accenture | 71% |
| Duck Creek Technologies | 63% |
| ISCS | N/A |
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Duck Creek Technologies Product Quality
3.3/5
Duck Creek Technologies has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Duck Creek Technologies Product Information
Duck Creek Technologies’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://www.duckcreektech.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Insurance
SaaS
Duck Creek Technologies Product Quality vs. Competitors
Compared to its competitors, Duck Creek Technologies's Product Quality score is rated right above MAJESCO, and is preceded by Accenture.
| COMPANY | Product Quality Score | |
|---|---|---|
| Accenture | 3.7/5 |
| Duck Creek Technologies | 3.3/5 |
| MAJESCO | 3.1/5 |
| Insurity | 3/5 |
| ISCS | N/A |
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Duck Creek Technologies Pricing
Duck Creek Technologies ROI & Value For Money
3.3/5
Duck Creek Technologies has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Duck Creek Technologies Pricing vs. Competitors
Compared to its competitors, Duck Creek Technologies's ROI score is rated right above Insurity, and is preceded by MAJESCO.
| COMPANY | Pricing Score | |
|---|---|---|
| Accenture | 3.6/5 |
| MAJESCO | 3.4/5 |
| Duck Creek Technologies | 3.3/5 |
| Insurity | 2.7/5 |
| ISCS | N/A |
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Duck Creek Technologies Customer Satisfaction (CSAT)
Duck Creek Technologies Customer Satisfaction (CSAT) Score
57 / 100
Duck Creek Technologies has an overall Customer Satisfaction score of 57 rated by its users and customers.
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Very Satisfied
14%
Satisfied
43%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
29%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Duck Creek Technologies Customer Satisfaction vs. Competitors
Compared to its competitors, Duck Creek Technologies's Customer Satisfaction score is rated right above Insurity, and is preceded by Accenture.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Accenture | 75% |
| Duck Creek Technologies | 57% |
| Insurity | 33% |
| MAJESCO | 33% |
| ISCS | 0% |
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Duck Creek Technologies Customer Service
3.6/5
Duck Creek Technologies has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Duck Creek Technologies's Customer Service
Address
Boston, MA 02210
Website
http://www.duckcreektech.com
Phone Number
417-777-6970
Duck Creek Technologies's Social Links
Duck Creek Technologies Customer Service vs. Competitors
Compared to its competitors, Duck Creek Technologies's Customer Service score is rated right above MAJESCO, and is preceded by Accenture.
| COMPANY | Customer Service Score | |
|---|---|---|
| Accenture | 3.8/5 |
| Duck Creek Technologies | 3.6/5 |
| MAJESCO | 3.3/5 |
| Insurity | 3/5 |
| ISCS | N/A |
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Duck Creek Technologies as an Employer
3.4/5
Duck Creek Technologies has a 3.4/5 stars for its overall company culture rated by their employees
top
10%
CEO of Duck Creek Technologies
In the Top 10% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Duck Creek Technologies scored a -39 for Net Promoter Score and a 15 for Employee Net Promoter Score. NPS gauges how likely a customer of Duck Creek Technologies would recommend the brand to a friend. ENPS measures how likely Duck Creek Technologies employees would recommend working at Duck Creek Technologies to a friend.
Net Promoter Score
-39
NPS Score
| 24% | Promoters |
|---|---|
| 13% | Passive |
| 63% | Detractors |
Employee Net Promoter Score
15
eNPS Score
| 52% | Promoters |
|---|---|
| 11% | Passive |
| 37% | Detractors |
