-50
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Insurity
Marketing or Exec? Claim Your Free Account
About Insurity's Brand
Insurity provides insurance companies with policy administration, claims, billing, and analytics software. Among its major competitors, Insurity is ranked in 3rd place for NPS while Guidewire Software is 1st, and IBM is 2nd. Overall, Insurity has a neutral social sentiment, when analyzing social media channels and online mentions.
Brand at a Glance
73%
Customer Loyalty
2.9/5
Product Quality
2.7/5
Pricing
3.2/5
Customer Service
Insurity Ranking
- #3 / 4 of its competitors
Insurity NPS
Insurity's Net Promoter Score (NPS) is a -50 with 25% Promoters, 0% Passives, and 75% Detractors. Net Promoter Score tracks whether Insurity's customers would recommend using the product based on a scale of -100 to 100.
Insurity Overall NPS
| 25% | Promoters |
|---|---|
| 0% | Passives |
| 75% | Detractors |
Insurity NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 100 | Nov 2021 | 100 |
Apr 2023 0 | Apr 2023 | 0 |
Aug 2024 -33 | Aug 2024 | -33 |
Jun 2026 -50 | Jun 2026 | -50 |
How Other Brands Compare
Insurity is ranked third for NPS among its competitors. Guidewire Software and IBM come in first and second, with Innovation Group coming in at #4.
Insurity |  IBM |  Guidewire Software |  Innovation Group | |
| Global Ranking | #- | #106 | #- | #- |
| NPS | -50 | 26 | 28 | -100 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $119.05B | $6.63B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Insurity NPS by Gender
Insurity's NPS was rated -100 by Male customers on Comparably.
Male
-100
Insurity's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
N/A
Insurity's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Insurity NPS by Usage
Insurity's NPS was rated -34 points by customers who have used Insurity's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -34 | 1 to 2 Years | -34 |
Insurity NPS vs. Competitors
Compared to its competitors, Insurity's NPS is rated right above Innovation Group, and is preceded by IBM.
| COMPANY | NPS Score | |
|---|---|---|
| Guidewire Software | 28 |
| IBM | 26 |
| Insurity | -50 |
| Innovation Group | -100 |
 | ISCS | -100 |
Insurity Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Insurity users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Insurity Customer Loyalty Score by Gender
Insurity's Customer Loyalty score was rated 70 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Insurity.
Male
70%
Yes
Female
N/A
Yes
Insurity Customer Loyalty Score by Usage
Insurity's Customer Loyalty score was rated 70% by customers who have used Insurity's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Insurity Customer Loyalty Score by Industry
Insurity's Customer Loyalty score was rated 70% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Insurity Customer Loyalty vs. Competitors
Compared to its competitors, Insurity's Customer Loyalty score is rated right above Innovation Group, and is preceded by IBM.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Guidewire Software | 84% |
| IBM | 79% |
| Insurity | 73% |
| Innovation Group | 53% |
| ISCS | N/A |
Unlock Insurity Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Insurity Customer Loyalty vs. Competitors data and gain insights into your customers today.
Insurity Product Quality
2.9/5
Insurity has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Insurity's overall Product Quality score rated by its users and customers.
Insurity Product Information
Insurity’s product quality score is a 2.9 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Insurity's product the highest.
- Website
- http://www.insurity.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Analytics
FinTech
Insurance
Quick Insights into Insurity Product Quality
Insurity's Product Quality score was rated highest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Insurity's Product Quality.
Ranked Insurity Product Quality the Highest
Insurity Product Quality Score by Gender
Insurity's Product Quality score was rated 1.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Insurity.
Male
1.8/5
Female
N/A
Insurity Product Quality Score by Usage
Insurity's Product Quality score was rated 2.6 stars by customers who have used Insurity's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Insurity Product Quality Score by Industry
Insurity's Product Quality score was rated 3.3 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Insurity Product Quality vs. Competitors
Compared to its competitors, Insurity's Product Quality score is rated right above Innovation Group, and is preceded by Guidewire Software.
| COMPANY | Product Quality Score | |
|---|---|---|
| IBM | 3.8/5 |
| Guidewire Software | 3.6/5 |
| Insurity | 2.9/5 |
| Innovation Group | 2.8/5 |
| ISCS | N/A |
Unlock Insurity Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Insurity Product Quality vs. Competitors data and gain insights into your customers today.
Insurity Pricing
Insurity ROI & Value For Money
2.7/5
Insurity has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Insurity's overall ROI score rated by its users and customers.
Insurity Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Insurity ROI
Insurity's ROI score was rated highest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Insurity's ROI score.
Ranked Insurity ROI the Highest
Insurity ROI Score by Gender
Insurity's ROI score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Insurity.
Male
1.5/5
Female
N/A
Insurity ROI Score by Usage
Insurity's ROI score was rated 2.5 stars by customers who have used Insurity's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Insurity ROI Score by Industry
Insurity's ROI score was rated 2.8 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Insurity Pricing vs. Competitors
Compared to its competitors, Insurity's ROI score is rated right above Innovation Group, and is preceded by Guidewire Software.
| COMPANY | Pricing Score | |
|---|---|---|
| IBM | 3.8/5 |
| Guidewire Software | 3.7/5 |
| Insurity | 2.7/5 |
| Innovation Group | 2.6/5 |
| ISCS | N/A |
Unlock Insurity ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Insurity ROI vs. Competitors data and gain insights into your customers today.
Insurity Customer Satisfaction (CSAT)
Insurity Customer Satisfaction (CSAT) Score
50 / 100
Insurity has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Insurity Customer Satisfaction
Insurity's Customer Satisfaction score was rated highest by customers who have used Insurity's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked Insurity's Customer Satisfaction.
Ranked Insurity Customer Satisfaction the Highest
Insurity Customer Satisfaction Score by Gender
Insurity's Customer Satisfaction score was rated 34 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Insurity.
34 / 100
MaleVery Satisfied | 34% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Insurity Customer Satisfaction Score by Usage
Insurity's Customer Satisfaction score was rated 67 points by customers who have used Insurity's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Insurity Customer Satisfaction Score by Industry
Insurity's Customer Satisfaction score was rated 67 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Insurity Customer Satisfaction Score by Industry",
"text": "Insurity's Customer Satisfaction score was rated 67 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Insurity's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 67
}
]
}Insurity Customer Satisfaction vs. Competitors
Compared to its competitors, Insurity's Customer Satisfaction score is rated right above Innovation Group, and is preceded by Guidewire Software.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| IBM | 76% |
| Guidewire Software | 67% |
| Insurity | 50% |
| Innovation Group | 33% |
| ISCS | 0% |
Unlock Insurity Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Insurity Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Insurity Customer Service
3.2/5
Insurity has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Insurity's overall Customer Service score rated by its users and customers.
About Insurity's Customer Service
Address
Hartford, CT
Website
http://www.insurity.com
Phone Number
866-476-2606
Quick Insights into Insurity Customer Service
Insurity's Customer Service score was rated highest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Insurity's Customer Service score.
Ranked Insurity Customer Service the Highest
Insurity Customer Service Score by Gender
Insurity's Customer Service score was rated 3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Insurity.
Male
3/5
Female
N/A
Insurity Customer Service Score by Usage
Insurity's Customer Service score was rated 3 stars by customers who have used Insurity's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Insurity Customer Service Score by Industry
Insurity's Customer Service score was rated 4.1 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Insurity Customer Service vs. Competitors
Compared to its competitors, Insurity's Customer Service score is rated right above Innovation Group, and is preceded by IBM.
| COMPANY | Customer Service Score | |
|---|---|---|
| Guidewire Software | 4/5 |
| IBM | 3.9/5 |
| Insurity | 3.2/5 |
| Innovation Group | 2.6/5 |
| ISCS | N/A |
Unlock Insurity Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Insurity Customer Service vs. Competitors data and gain insights into your customers today.
Insurity as an Employer
2.6/5
Insurity has a 2.6/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
Insurity scored a -50 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Insurity would recommend the brand to a friend. ENPS measures how likely Insurity employees would recommend working at Insurity to a friend.
Net Promoter Score
-50
NPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 14% | Promoters |
|---|---|
| 22% | Passive |
| 64% | Detractors |
