-34
NPS
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Insurity
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About Insurity's Brand
Insurity provides insurance companies with policy administration, claims, billing, and analytics software. Among its major competitors, Insurity is ranked in 3rd place for NPS while Guidewire Software is 1st, and IBM is 2nd. Overall, Insurity has a neutral social sentiment, when analyzing social media channels and online mentions.
Brand at a Glance
83%
Customer Loyalty
3/5
Product Quality
2.7/5
Pricing
3/5
Customer Service
Insurity Ranking
- #3 / 4 of its competitors
Insurity NPS
Insurity's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Insurity's customers would recommend using the product based on a scale of -100 to 100.
Insurity Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Insurity NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 100 | Nov 2021 | 100 |
Apr 2023 0 | Apr 2023 | 0 |
Aug 2024 -33 | Aug 2024 | -33 |
How Other Brands Compare
Insurity is ranked third for NPS among its competitors. Guidewire Software and IBM come in first and second, with Innovation Group coming in at #4.
Insurity |  IBM |  Guidewire Software |  Innovation Group | |
| Global Ranking | #- | #106 | #- | #- |
| NPS | -34 | 26 | 28 | -100 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $119.05B | $6.63B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Insurity NPS vs. Competitors
Compared to its competitors, Insurity's NPS is rated right above Innovation Group, and is preceded by IBM.
| COMPANY | NPS Score | |
|---|---|---|
| Guidewire Software | 28 |
| IBM | 26 |
| Insurity | -34 |
| Innovation Group | -100 |
 | ISCS | -100 |
Insurity Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Insurity users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Insurity Customer Loyalty vs. Competitors
Compared to its competitors, Insurity's Customer Loyalty score is rated right above IBM, and is preceded by Guidewire Software.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Guidewire Software | 84% |
| Insurity | 83% |
| IBM | 79% |
| Innovation Group | 53% |
| ISCS | N/A |
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Insurity Product Quality
3/5
Insurity has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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Insurity Product Information
Insurity’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://www.insurity.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Analytics
FinTech
Insurance
Insurity Product Quality vs. Competitors
Compared to its competitors, Insurity's Product Quality score is rated right above Innovation Group, and is preceded by Guidewire Software.
| COMPANY | Product Quality Score | |
|---|---|---|
| IBM | 3.8/5 |
| Guidewire Software | 3.6/5 |
| Insurity | 3/5 |
| Innovation Group | 2.8/5 |
| ISCS | N/A |
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Insurity Pricing
Insurity ROI & Value For Money
2.7/5
Insurity has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Insurity Pricing vs. Competitors
Compared to its competitors, Insurity's ROI score is rated right above Innovation Group, and is preceded by Guidewire Software.
| COMPANY | Pricing Score | |
|---|---|---|
| IBM | 3.8/5 |
| Guidewire Software | 3.7/5 |
| Insurity | 2.7/5 |
| Innovation Group | 2.6/5 |
| ISCS | N/A |
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Insurity Customer Satisfaction (CSAT)
Insurity Customer Satisfaction (CSAT) Score
34 / 100
Insurity has an overall Customer Satisfaction score of 34 rated by its users and customers.
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Very Satisfied
34%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Insurity Customer Satisfaction vs. Competitors
Compared to its competitors, Insurity's Customer Satisfaction score is rated right above Innovation Group, and is preceded by Guidewire Software.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| IBM | 76% |
| Guidewire Software | 67% |
| Insurity | 33% |
| Innovation Group | 33% |
| ISCS | 0% |
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Insurity Customer Service
3/5
Insurity has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Insurity's Customer Service
Address
Hartford, CT
Website
http://www.insurity.com
Phone Number
866-476-2606
Insurity Customer Service vs. Competitors
Compared to its competitors, Insurity's Customer Service score is rated right above Innovation Group, and is preceded by IBM.
| COMPANY | Customer Service Score | |
|---|---|---|
| Guidewire Software | 4/5 |
| IBM | 3.9/5 |
| Insurity | 3/5 |
| Innovation Group | 2.6/5 |
| ISCS | N/A |
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Insurity as an Employer
2.6/5
Insurity has a 2.6/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
Insurity scored a -34 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of Insurity would recommend the brand to a friend. ENPS measures how likely Insurity employees would recommend working at Insurity to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 14% | Promoters |
|---|---|
| 22% | Passive |
| 64% | Detractors |
