28
NPS
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Guidewire Software
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About Guidewire Software's Brand
At Guidewire, we deliver our platform as a cloud service to the Property & Casualty Insurance industry in 40 countries. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. Chosen by more than 540 insurers, from new ventures to the largest and most complex in the world, Guidewire is the most trusted platform in the industry. Among its major competitors, Guidewire Software is ranked in 2nd place for NPS while Salesforce is 1st, and IBM is 3rd.Their current market cap is $6.63B
Brand at a Glance
84%
Customer Loyalty
3.6/5
Product Quality
3.7/5
Pricing
4/5
Customer Service
Guidewire Software CMO
Brian Desmond
Brian Desmond serves as the Chief Marketing Officer of Guidewire Software. Brian started at Guidewire Software in May of 2006. Brian currently resides in the San Francisco Bay Area.
Guidewire Software Ranking
- #2 / 4 of its competitors
Guidewire Software NPS
Guidewire Software's Net Promoter Score (NPS) is a 28 with 52% Promoters, 24% Passives, and 24% Detractors. Net Promoter Score tracks whether Guidewire Software's customers would recommend using the product based on a scale of -100 to 100.
Guidewire Software Overall NPS
| 52% | Promoters |
|---|---|
| 24% | Passives |
| 24% | Detractors |
Guidewire Software NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 100 | Jun 2020 | 100 |
Aug 2020 33 | Aug 2020 | 33 |
Sep 2020 40 | Sep 2020 | 40 |
Oct 2020 25 | Oct 2020 | 25 |
Feb 2021 30 | Feb 2021 | 30 |
Aug 2021 36 | Aug 2021 | 36 |
May 2022 27 | May 2022 | 27 |
Apr 2023 31 | Apr 2023 | 31 |
Mar 2024 28 | Mar 2024 | 28 |
How Other Brands Compare
Guidewire Software is ranked second for NPS among its competitors. Salesforce and IBM come in first and third, with Oracle coming in at #4. Among those competitors, it is the lowest valued company behind Oracle.
Guidewire Software |  IBM |  Oracle |  Salesforce | |
| Global Ranking | #- | #106 | #173 | #- |
| NPS | 28 | 26 | 11 | 36 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | $6.63B | $119.05B | $207.07B | $201.44B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Guidewire Software NPS by Usage
Guidewire Software's NPS was rated the highest by customers who have used Guidewire Software's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 20 | 1 to 2 Years | 20 |
5 to 10 Years 0 | 5 to 10 Years | 0 |
Guidewire Software NPS vs. Competitors
Compared to its competitors, Guidewire Software's NPS is rated right above IBM, and is preceded by Salesforce.
| COMPANY | NPS Score | |
|---|---|---|
| Salesforce | 36 |
| Guidewire Software | 28 |
| IBM | 26 |
| Oracle | 11 |
Guidewire Software Customer Loyalty
84%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
84% of Guidewire Software users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Guidewire Software Customer Loyalty vs. Competitors
Compared to its competitors, Guidewire Software's Customer Loyalty score is rated right above IBM.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Guidewire Software | 84% |
| IBM | 79% |
| Salesforce | 75% |
| Oracle | 72% |
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Guidewire Software Product Quality
3.6/5
Guidewire Software has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Guidewire Software Product Information
Guidewire Software serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, and Germany. Guidewire Software supports Web devices and offers products for small and medium sized businesses.
Guidewire Software’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Insurance industry rated Guidewire Software's product the highest.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
FinTech
Insurance
SaaS
Languages Supported
English
French
German
Chinese (Simplified)
Japanese
Polish
Product Type
Policy Management Software
Insurance Software
P&C Insurance Software
Commercial Insurance Software
Quick Insights into Guidewire Software Product Quality
Guidewire Software's Product Quality score was rated highest by customers who have used Guidewire Software's products/services for 1 to 2 Years.
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Ranked Guidewire Software Product Quality the Highest
Guidewire Software Product Quality Score by Usage
Guidewire Software's Product Quality score was rated 3.8 stars by customers who have used Guidewire Software's products/services for 1 to 2 Years.
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Guidewire Software Product Quality Score by Industry
Guidewire Software's Product Quality score was rated 3 stars by Insurance industry customers.
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Guidewire Software Product Quality vs. Competitors
Compared to its competitors, Guidewire Software's Product Quality score is rated right below Oracle.
| COMPANY | Product Quality Score | |
|---|---|---|
| Salesforce | 4/5 |
| IBM | 3.8/5 |
| Oracle | 3.7/5 |
| Guidewire Software | 3.6/5 |
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Guidewire Software Pricing
Guidewire Software ROI & Value For Money
3.7/5
Guidewire Software has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Guidewire Software Pricing Plans
Guidewire Software has a pricing structure that accommodates small and medium businesses.
Who Uses Guidewire Software?
Small Businesses
Medium Businesses
Guidewire Software Pricing vs. Competitors
Compared to its competitors, Guidewire Software's ROI score is rated right above Oracle, and is preceded by IBM.
| COMPANY | Pricing Score | |
|---|---|---|
| Salesforce | 4/5 |
| IBM | 3.8/5 |
| Guidewire Software | 3.7/5 |
| Oracle | 3.7/5 |
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Guidewire Software Customer Satisfaction (CSAT)
Guidewire Software Customer Satisfaction (CSAT) Score
67 / 100
Guidewire Software has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Guidewire Software Customer Satisfaction vs. Competitors
Compared to its competitors, Guidewire Software's Customer Satisfaction score is rated right above Oracle, and is preceded by IBM.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Salesforce | 79% |
| IBM | 76% |
| Guidewire Software | 67% |
| Oracle | 67% |
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Guidewire Software Customer Service
4/5
Guidewire Software has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Guidewire Software's Customer Service
Address
970 Park Pl, San Mateo, CA 94403
Website
https://www.guidewire.com/?utm_source=comparably&utm_medium=referral&utm_campaign=comparably
Phone Number
(650) 357-9100
Guidewire Software's Social Links
Guidewire Software Customer Service vs. Competitors
Compared to its competitors, Guidewire Software's Customer Service score is rated right above IBM, and is preceded by Salesforce.
| COMPANY | Customer Service Score | |
|---|---|---|
| Salesforce | 4/5 |
| Guidewire Software | 4/5 |
| IBM | 3.9/5 |
| Oracle | 3.6/5 |
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Guidewire Software as an Employer
4.7/5
Guidewire Software has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Guidewire Software scored a 28 for Net Promoter Score and a 61 for Employee Net Promoter Score. NPS gauges how likely a customer of Guidewire Software would recommend the brand to a friend. ENPS measures how likely Guidewire Software employees would recommend working at Guidewire Software to a friend.
Net Promoter Score
28
NPS Score
| 52% | Promoters |
|---|---|
| 24% | Passive |
| 24% | Detractors |
Employee Net Promoter Score
61
eNPS Score
| 70% | Promoters |
|---|---|
| 21% | Passive |
| 9% | Detractors |
