-100
NPS
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E.I. du Pont de Nemours and Company
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About E.I. du Pont de Nemours and Company's Brand
Among its major competitors, E.I. du Pont de Nemours and Company is ranked in 4th place for NPS while Syngenta is 1st, and BASF is 2nd.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
E.I. du Pont de Nemours and Company Ranking
- #4 / 4 of its competitors
E.I. du Pont de Nemours and Company NPS
E.I. du Pont de Nemours and Company's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether E.I. du Pont de Nemours and Company's customers would recommend using the product based on a scale of -100 to 100.
E.I. du Pont de Nemours and Company Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
E.I. du Pont de Nemours and Company NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 -100 | Oct 2023 | -100 |
How Other Brands Compare
E.I. du Pont de Nemours and Company is ranked #4 for NPS among its competitors. Syngenta and BASF come in first and second, with Dow Chemical Company coming in at third.
E.I. du Pont de Nemours and Company |  Dow Chemical Company |  BASF |  Syngenta | |
| Global Ranking | #- | #196 | #535 | #767 |
| NPS | -100 | 27 | 30 | 40 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $68.56B | $76.09B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
E.I. du Pont de Nemours and Company NPS vs. Competitors
Compared to its competitors, E.I. du Pont de Nemours and Company's NPS is rated right below Dow Chemical Company .
| COMPANY | NPS Score | |
|---|---|---|
| Syngenta | 40 |
| BASF | 30 |
| Dow Chemical Company | 27 |
| E.I. du Pont de Nemours and Company | -100 |
E.I. du Pont de Nemours and Company Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of E.I. du Pont de Nemours and Company users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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E.I. du Pont de Nemours and Company Customer Loyalty vs. Competitors
Compared to its competitors, E.I. du Pont de Nemours and Company's Customer Loyalty score is rated right below Dow Chemical Company .
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Syngenta | 89% |
| BASF | 83% |
| Dow Chemical Company | 79% |
| E.I. du Pont de Nemours and Company | 10% |
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E.I. du Pont de Nemours and Company Product Quality
1.5/5
E.I. du Pont de Nemours and Company has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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E.I. du Pont de Nemours and Company Product Information
E.I. du Pont de Nemours and Company’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.dupont.com/
- Company Size
- 10,000+ Employees
E.I. du Pont de Nemours and Company Product Quality vs. Competitors
Compared to its competitors, E.I. du Pont de Nemours and Company's Product Quality score is rated right below Dow Chemical Company .
| COMPANY | Product Quality Score | |
|---|---|---|
| Syngenta | 4.3/5 |
| BASF | 4.2/5 |
| Dow Chemical Company | 4.1/5 |
| E.I. du Pont de Nemours and Company | 1.5/5 |
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E.I. du Pont de Nemours and Company Pricing
E.I. du Pont de Nemours and Company ROI & Value For Money
1.5/5
E.I. du Pont de Nemours and Company has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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E.I. du Pont de Nemours and Company Pricing vs. Competitors
Compared to its competitors, E.I. du Pont de Nemours and Company's ROI score is rated right below Dow Chemical Company .
| COMPANY | Pricing Score | |
|---|---|---|
| Syngenta | 4.2/5 |
| BASF | 4.1/5 |
| Dow Chemical Company | 3.9/5 |
| E.I. du Pont de Nemours and Company | 1.5/5 |
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E.I. du Pont de Nemours and Company Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
100%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
E.I. du Pont de Nemours and Company Customer Satisfaction vs. Competitors
Compared to its competitors, E.I. du Pont de Nemours and Company's Customer Satisfaction score is rated right below Dow Chemical Company .
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Syngenta | 92% |
| BASF | 83% |
| Dow Chemical Company | 76% |
| E.I. du Pont de Nemours and Company | 0% |
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E.I. du Pont de Nemours and Company Customer Service
1.5/5
E.I. du Pont de Nemours and Company has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About E.I. du Pont de Nemours and Company's Customer Service
Website
http://www.dupont.com/
E.I. du Pont de Nemours and Company Customer Service vs. Competitors
Compared to its competitors, E.I. du Pont de Nemours and Company's Customer Service score is rated right below Dow Chemical Company .
| COMPANY | Customer Service Score | |
|---|---|---|
| Syngenta | 4.2/5 |
| BASF | 4.1/5 |
| Dow Chemical Company | 3.9/5 |
| E.I. du Pont de Nemours and Company | 1.5/5 |
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E.I. du Pont de Nemours and Company as an Employer
Consumer vs. Employees
E.I. du Pont de Nemours and Company scored a -100 for Net Promoter Score and a 60 for Employee Net Promoter Score. NPS gauges how likely a customer of E.I. du Pont de Nemours and Company would recommend the brand to a friend. ENPS measures how likely E.I. du Pont de Nemours and Company employees would recommend working at E.I. du Pont de Nemours and Company to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
60
eNPS Score
| 80% | Promoters |
|---|---|
| 0% | Passive |
| 20% | Detractors |
