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NPS
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Earnix
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About Earnix's Brand
Earnix is a software platform for pricing analytics and optimization used by insurance and retail banking organizations. Among its major competitors, Earnix is ranked in 3rd place for NPS while Shiftboard Online Scheduling is 1st, and FICO is 2nd.
Brand at a Glance
68%
Customer Loyalty
3.1/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
Earnix Ranking
- #2 / 4 of its competitors
Earnix NPS
Earnix's Net Promoter Score (NPS) is a 0 with 33% Promoters, 34% Passives, and 33% Detractors. Net Promoter Score tracks whether Earnix's customers would recommend using the product based on a scale of -100 to 100.
Earnix Overall NPS
| 33% | Promoters |
|---|---|
| 34% | Passives |
| 33% | Detractors |
Earnix NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 0 | Jul 2023 | 0 |
Jul 2025 -50 | Jul 2025 | -50 |
Sep 2025 0 | Sep 2025 | 0 |
How Other Brands Compare
Earnix is ranked second for NPS among its competitors. Shiftboard Online Scheduling and Willis Towers Watson come in first and third, with Nomis Solutions coming in at #4.
Earnix |  Willis Towers Watson |  Nomis Solutions |  Shiftboard Online Scheduling | |
| Global Ranking | #- | #694 | #- | #- |
| NPS | 0 | -12 | - | 54 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $30.13B | $70.00M | $50.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Earnix NPS vs. Competitors
Compared to its competitors, Earnix's NPS is rated right above Guidewire Group, and is preceded by FICO .
| COMPANY | NPS Score | |
|---|---|---|
| Shiftboard Online Scheduling | 54 |
 | FICO | 12 |
| Earnix | 0 |
 | Guidewire Group | N/A |
| Nomis Solutions | N/A |
| Willis Towers Watson | -12 |
 | LEMONADE,Inc. | -17 |
Earnix Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Earnix users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Earnix Customer Loyalty vs. Competitors
Compared to its competitors, Earnix's Customer Loyalty score is rated right above Willis Towers Watson.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Earnix | 68% |
| Willis Towers Watson | 67% |
| LEMONADE,Inc. | 65% |
| FICO | 56% |
| Shiftboard Online Scheduling | N/A |
| Guidewire Group | N/A |
| Nomis Solutions | N/A |
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Earnix Product Quality
3.1/5
Earnix has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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Earnix Product Information
Earnix’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://www.earnix.com
- Company Size
- 51-200 Employees
Industry
Tech
Analytics
FinTech
Insurance
Earnix Product Quality vs. Competitors
Compared to its competitors, Earnix's Product Quality score is rated right above Guidewire Group, and is preceded by Willis Towers Watson.
| COMPANY | Product Quality Score | |
|---|---|---|
| Shiftboard Online Scheduling | 4.3/5 |
| Nomis Solutions | 4/5 |
| LEMONADE,Inc. | 3.6/5 |
| FICO | 3.4/5 |
| Willis Towers Watson | 3.2/5 |
| Earnix | 3.1/5 |
| Guidewire Group | N/A |
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Earnix Pricing
Earnix ROI & Value For Money
3.5/5
Earnix has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Earnix Pricing vs. Competitors
Compared to its competitors, Earnix's ROI score is rated right above LEMONADE,Inc., and is preceded by FICO .
| COMPANY | Pricing Score | |
|---|---|---|
| Shiftboard Online Scheduling | 4.3/5 |
| FICO | 3.6/5 |
| Earnix | 3.5/5 |
| LEMONADE,Inc. | 3.3/5 |
| Willis Towers Watson | 3/5 |
| Guidewire Group | N/A |
| Nomis Solutions | N/A |
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Earnix Customer Satisfaction (CSAT)
Earnix Customer Satisfaction (CSAT) Score
33 / 100
Earnix has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
67%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Earnix Customer Satisfaction vs. Competitors
Compared to its competitors, Earnix's Customer Satisfaction score is rated right above Shiftboard Online Scheduling, and is preceded by Willis Towers Watson.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| LEMONADE,Inc. | 67% |
| FICO | 64% |
| Willis Towers Watson | 54% |
| Earnix | 33% |
| Shiftboard Online Scheduling | 0% |
| Guidewire Group | 0% |
| Nomis Solutions | 0% |
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Earnix Customer Service
3.5/5
Earnix has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Earnix's Customer Service
Address
4 Ariel Sharon, 5320047 Israel
Website
http://www.earnix.com
Phone Number
972737067212
Earnix Customer Service vs. Competitors
Compared to its competitors, Earnix's Customer Service score is rated right above LEMONADE,Inc., and is preceded by Shiftboard Online Scheduling.
| COMPANY | Customer Service Score | |
|---|---|---|
| Shiftboard Online Scheduling | 3.7/5 |
| Earnix | 3.5/5 |
| LEMONADE,Inc. | 3.4/5 |
| FICO | 3.3/5 |
| Willis Towers Watson | 3.1/5 |
| Guidewire Group | N/A |
| Nomis Solutions | N/A |
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Consumer vs. Employees
Earnix scored a 0 for Net Promoter Score and a -38 for Employee Net Promoter Score. NPS gauges how likely a customer of Earnix would recommend the brand to a friend. ENPS measures how likely Earnix employees would recommend working at Earnix to a friend.
Net Promoter Score
0
NPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-38
eNPS Score
| 12% | Promoters |
|---|---|
| 38% | Passive |
| 50% | Detractors |
