7
NPS
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ECi Software Solutions
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About ECi Software Solutions' Brand
The ECi Software Solutions family of companies provides business and e-commerce solutions, offering on-premise and cloud-based Among its major competitors, ECi Software Solutions is ranked in 4th place for NPS while Procore Technologies is 1st, and New Relic is 2nd.
Brand at a Glance
93%
Customer Loyalty
3.2/5
Product Quality
2.4/5
Pricing
1.9/5
Customer Service
ECi Software Solutions CMO
Leslie Bodnar
Leslie Bodnar serves as the Chief Marketing Officer of ECi Software Solutions. Leslie started at ECi Software Solutions in February of 2018. Leslie is currently based in the Dallas/Fort Worth Area.
ECi Software Solutions Ranking
- #4 / 4 of its competitors
ECi Software Solutions NPS
ECi Software Solutions's Net Promoter Score (NPS) is a 7 with 47% Promoters, 13% Passives, and 40% Detractors. Net Promoter Score tracks whether ECi Software Solutions's customers would recommend using the product based on a scale of -100 to 100.
ECi Software Solutions Overall NPS
| 47% | Promoters |
|---|---|
| 13% | Passives |
| 40% | Detractors |
ECi Software Solutions NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 -100 | Jul 2020 | -100 |
Aug 2020 30 | Aug 2020 | 30 |
Feb 2021 26 | Feb 2021 | 26 |
Dec 2021 24 | Dec 2021 | 24 |
Jan 2022 19 | Jan 2022 | 19 |
May 2022 20 | May 2022 | 20 |
Jan 2023 21 | Jan 2023 | 21 |
Feb 2023 19 | Feb 2023 | 19 |
Oct 2023 16 | Oct 2023 | 16 |
May 2024 10 | May 2024 | 10 |
Feb 2025 8 | Feb 2025 | 8 |
May 2025 5 | May 2025 | 5 |
How Other Brands Compare
ECi Software Solutions is ranked #4 for NPS among its competitors. Procore Technologies and New Relic come in first and second, with AppDynamics coming in at third.
ECi Software Solutions |  AppDynamics |  New Relic |  Procore Technologies | |
| Global Ranking | #- | #549 | #592 | #- |
| NPS | 7 | 22 | 42 | 44 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $222.59B | $3.99B | $3.00B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ECi Software Solutions NPS by Gender
ECi Software Solutions's NPS was rated -60 by Male customers on Comparably.
Male
-60
ECi Software Solutions's NPS was rated -60 by Male customers on Comparably.
20%
Promoters
0%
Passives
80%
Detractors
Female
N/A
ECi Software Solutions's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
ECi Software Solutions NPS by Ethnicity
ECi Software Solutions's NPS was rated -34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -34 | Caucasian | -34 |
ECi Software Solutions NPS by Age
ECi Software Solutions's NPS was rated -34 points by customers ages 46-50 on Comparably.
ECi Software Solutions NPS by Usage
ECi Software Solutions's NPS was rated the highest by customers who have used ECi Software Solutions's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 25 | Less than 1 Year | 25 |
2 to 5 Years -1 | 2 to 5 Years | -1 |
5 to 10 Years 0 | 5 to 10 Years | 0 |
Over 10 Years -100 | Over 10 Years | -100 |
ECi Software Solutions NPS vs. Competitors
Compared to its competitors, ECi Software Solutions's NPS is rated right above RSA, and is preceded by AppDynamics.
| COMPANY | NPS Score | |
|---|---|---|
| Procore Technologies | 44 |
| New Relic | 42 |
| AppDynamics | 22 |
| ECi Software Solutions | 7 |
 | RSA | -67 |
ECi Software Solutions Customer Reviews
Out of the 2 ECi Software Solutions customer reviews 0 were positive and 2 were constructive. ECi Software Solutions customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
ECi Software Solutions Customer Loyalty
93%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
93% of ECi Software Solutions users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ECi Software Solutions Customer Loyalty Score by Gender
ECi Software Solutions's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
ECi Software Solutions Customer Loyalty Score by Ethnicity
ECi Software Solutions's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of ECi Software Solutions.
100
out of 100
Caucasian
ECi Software Solutions Customer Loyalty Score by Age
ECi Software Solutions's Customer Loyalty score was rated 100% by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of ECi Software Solutions.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
46-50 100% | 46-50 | 100% |
ECi Software Solutions Customer Loyalty Score by Usage
ECi Software Solutions's Customer Loyalty score was rated 100% by customers who have used ECi Software Solutions's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
ECi Software Solutions Customer Loyalty Score by Industry
ECi Software Solutions's Customer Loyalty score was rated 100% by Manufacturing and Machinery industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
ECi Software Solutions Customer Loyalty vs. Competitors
Compared to its competitors, ECi Software Solutions's Customer Loyalty score is rated right above Procore Technologies.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| ECi Software Solutions | 93% |
| Procore Technologies | 81% |
| AppDynamics | 80% |
| New Relic | 78% |
| RSA | 54% |
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ECi Software Solutions Product Quality
3.2/5
ECi Software Solutions has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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ECi Software Solutions Product Information
ECi Software Solutions serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. ECi Software Solutions supports Web devices and offers products for small, medium, and large sized businesses.
ECi Software Solutions’s product quality score is a 3.2 out of 5 as rated by its users and customers. Reviewers from the Retail industry rated ECi Software Solutions's product the highest. Reviewers from the Manufacturing and Machinery industry rated ECi Software Solutions the lowest at 2.6.
- Company Size
- 501-1,000 Employees
Industry
Tech
Big Data
Ecommerce and Marketplaces
SaaS
Languages Supported
English
Quick Insights into ECi Software Solutions Product Quality
ECi Software Solutions's Product Quality score was rated highest by customers from the Retail industry, and rated lowest by customers from the Manufacturing and Machinery industry.
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Ranked ECi Software Solutions Product Quality the Highest
Ranked ECi Software Solutions Product Quality the Lowest
ECi Software Solutions Product Quality Score by Gender
ECi Software Solutions's Product Quality score was rated 2.4 by Male customers on Comparably.
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Male
2.4/5
Female
N/A
ECi Software Solutions Product Quality Score by Ethnicity
ECi Software Solutions's Product Quality score was rated 3 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
ECi Software Solutions Product Quality Score by Age
ECi Software Solutions's Product Quality score was rated 3.3 stars by customers ages 46-50 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 3.3 | 46-50 | 3.3 |
ECi Software Solutions Product Quality Score by Usage
ECi Software Solutions's Product Quality score was rated 1.5 stars by customers who have used ECi Software Solutions's products/services for Over 10 Years.
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ECi Software Solutions Product Quality Score by Industry
ECi Software Solutions's Product Quality score was rated the highest by Retail industry customers, and the lowest by Manufacturing and Machinery industry customers.
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ECi Software Solutions Product Quality vs. Competitors
Compared to its competitors, ECi Software Solutions's Product Quality score is rated right above RSA, and is preceded by AppDynamics.
| COMPANY | Product Quality Score | |
|---|---|---|
| Procore Technologies | 4.1/5 |
| New Relic | 4.1/5 |
| AppDynamics | 4/5 |
| ECi Software Solutions | 3.2/5 |
| RSA | 2.1/5 |
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ECi Software Solutions Pricing
ECi Software Solutions ROI & Value For Money
2.4/5
ECi Software Solutions has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.
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ECi Software Solutions Pricing Plans
ECi Software Solutions has a pricing structure that accommodates small, medium, and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Construction industry. The users from the Manufacturing and Machinery industry think that they had the lowest ROI from ECi Software Solutions.
Who Uses ECi Software Solutions?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into ECi Software Solutions ROI
ECi Software Solutions's ROI score was rated highest by customers ages 46-50, and rated lowest by customers from the Manufacturing and Machinery industry.
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Ranked ECi Software Solutions ROI the Highest
Ranked ECi Software Solutions ROI the Lowest
ECi Software Solutions ROI Score by Gender
ECi Software Solutions's ROI score was rated 2.2 by Male customers on Comparably.
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Male
2.2/5
Female
N/A
ECi Software Solutions ROI Score by Ethnicity
ECi Software Solutions's ROI score was rated 2.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of ECi Software Solutions.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
ECi Software Solutions ROI Score by Age
ECi Software Solutions's ROI score was rated 3 stars by customers ages 46-50 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 3 | 46-50 | 3 |
ECi Software Solutions ROI Score by Usage
ECi Software Solutions's ROI score was rated 1.5 stars by customers who have used ECi Software Solutions's products/services for Over 10 Years.
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ECi Software Solutions ROI Score by Industry
ECi Software Solutions's ROI score was rated the highest by Construction industry customers, and the lowest by Manufacturing and Machinery industry customers.
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ECi Software Solutions Pricing vs. Competitors
Compared to its competitors, ECi Software Solutions's ROI score is rated right above RSA, and is preceded by New Relic.
| COMPANY | Pricing Score | |
|---|---|---|
| AppDynamics | 4/5 |
| Procore Technologies | 3.8/5 |
| New Relic | 3.8/5 |
| ECi Software Solutions | 2.4/5 |
| RSA | 2.2/5 |
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ECi Software Solutions Customer Satisfaction (CSAT)
ECi Software Solutions Customer Satisfaction (CSAT) Score
30 / 100
ECi Software Solutions has an overall Customer Satisfaction score of 30 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
10%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
30%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into ECi Software Solutions Customer Satisfaction
ECi Software Solutions's Customer Satisfaction score was rated highest by customers ages 46-50.
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Ranked ECi Software Solutions Customer Satisfaction the Highest
ECi Software Solutions Customer Satisfaction Score by Gender
ECi Software Solutions's Customer Satisfaction score was rated 20 by Male customers on Comparably.
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20 / 100
MaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 40% | |
Very Dissatisfied | 40% |
ECi Software Solutions Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
ECi Software Solutions' Customer Satisfaction (CSAT) score was rated 33% according to Caucasian users and customers.
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33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
34%
ECi Software Solutions Customer Satisfaction Score by Age
ECi Software Solutions's Customer Satisfaction score was rated 33 points by customers ages 46-50 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 46-50 | 33% |
ECi Software Solutions Customer Satisfaction Score by Usage
ECi Software Solutions's Customer Satisfaction score was rated 0 points by customers who have used ECi Software Solutions's products/services for Over 10 Years.
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ECi Software Solutions Customer Satisfaction Score by Industry
ECi Software Solutions's Customer Satisfaction score was rated 0 points by Manufacturing and Machinery industry customers.
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"bars": [
{
"label": "Manufacturing and Machinery",
"groupId": 533,
"score": 0,
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"scoreClassName": "max",
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}ECi Software Solutions Customer Satisfaction vs. Competitors
Compared to its competitors, ECi Software Solutions's Customer Satisfaction score is rated right below RSA.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| New Relic | 87% |
| Procore Technologies | 79% |
| AppDynamics | 74% |
| RSA | 40% |
| ECi Software Solutions | 30% |
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ECi Software Solutions Customer Service
1.9/5
ECi Software Solutions has an overall Customer Service score of 1.9 out of 5 stars rated by its users and customers.
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About ECi Software Solutions's Customer Service
Address
4400 Alliance Gateway, Ste. 154, Fort Worth, TX
Website
http://www.acsellerate.ecisolutions.com
Phone Number
682-831-0827
Quick Insights into ECi Software Solutions Customer Service
ECi Software Solutions's Customer Service score was rated highest by Caucasian customers.
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Ranked ECi Software Solutions Customer Service the Highest
ECi Software Solutions Customer Service Score by Gender
ECi Software Solutions's Customer Service score was rated 1.6 by Male customers on Comparably.
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Male
1.6/5
Female
N/A
ECi Software Solutions Customer Service Score by Ethnicity
ECi Software Solutions's Customer Service score was rated 2.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of ECi Software Solutions.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
ECi Software Solutions Customer Service Score by Age
ECi Software Solutions's Customer Service score was rated 2.3 stars by customers ages 46-50 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
46-50 2.3 | 46-50 | 2.3 |
ECi Software Solutions Customer Service Score by Usage
ECi Software Solutions's Customer Service score was rated 1.5 stars by customers who have used ECi Software Solutions's products/services for Over 10 Years.
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ECi Software Solutions Customer Service Score by Industry
ECi Software Solutions's Customer Service score was rated 1.5 stars by Manufacturing and Machinery industry customers.
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ECi Software Solutions Customer Service vs. Competitors
Compared to its competitors, ECi Software Solutions's Customer Service score is rated right below RSA.
| COMPANY | Customer Service Score | |
|---|---|---|
| Procore Technologies | 3.9/5 |
| New Relic | 3.9/5 |
| AppDynamics | 3.7/5 |
| RSA | 2.2/5 |
| ECi Software Solutions | 1.9/5 |
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ECi Software Solutions as an Employer
2.6/5
ECi Software Solutions has a 2.6/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
ECi Software Solutions scored a 7 for Net Promoter Score and a -47 for Employee Net Promoter Score. NPS gauges how likely a customer of ECi Software Solutions would recommend the brand to a friend. ENPS measures how likely ECi Software Solutions employees would recommend working at ECi Software Solutions to a friend.
Net Promoter Score
7
NPS Score
| 47% | Promoters |
|---|---|
| 13% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
-47
eNPS Score
| 16% | Promoters |
|---|---|
| 21% | Passive |
| 63% | Detractors |
