-8
NPS
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EcoVadis
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About EcoVadis' Brand
EcoVadis offers a collaborative platform that allows companies to assess the environmental and social performance of their suppliers. Among its major competitors, EcoVadis is ranked in 3rd place for NPS while SAP is 1st, and Intelex is 2nd.
Brand at a Glance
59%
Customer Loyalty
3.1/5
Product Quality
2.8/5
Pricing
3.1/5
Customer Service
EcoVadis CMO
EcoVadis Ranking
- #3 / 4 of its competitors
EcoVadis NPS
EcoVadis's Net Promoter Score (NPS) is a -8 with 36% Promoters, 20% Passives, and 44% Detractors. Net Promoter Score tracks whether EcoVadis's customers would recommend using the product based on a scale of -100 to 100.
EcoVadis Overall NPS
| 36% | Promoters |
|---|---|
| 20% | Passives |
| 44% | Detractors |
EcoVadis NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 0 | May 2023 | 0 |
Sep 2023 -8 | Sep 2023 | -8 |
Oct 2023 -9 | Oct 2023 | -9 |
Nov 2023 -7 | Nov 2023 | -7 |
Dec 2023 -6 | Dec 2023 | -6 |
Jan 2024 -11 | Jan 2024 | -11 |
Feb 2024 -6 | Feb 2024 | -6 |
Apr 2024 -10 | Apr 2024 | -10 |
May 2024 -15 | May 2024 | -15 |
Jul 2024 -10 | Jul 2024 | -10 |
Aug 2024 -5 | Aug 2024 | -5 |
Feb 2025 -8 | Feb 2025 | -8 |
How Other Brands Compare
EcoVadis is ranked third for NPS among its competitors. SAP and Intelex come in first and second, with Urjanet coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
EcoVadis NPS by Gender
Male customers rated EcoVadis's NPS 34 points higher than Female customers.
Male
0
EcoVadis's NPS was rated by Male customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
Female
-34
EcoVadis's NPS was rated -34 by Female customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
EcoVadis NPS by Ethnicity
EcoVadis's NPS was rated 0 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
EcoVadis NPS by Age
EcoVadis's NPS was rated -34 points by customers ages 46-50 on Comparably.
EcoVadis NPS by Usage
EcoVadis's NPS was rated the highest by customers who have used EcoVadis's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 0 | 1 to 2 Years | 0 |
2 to 5 Years -34 | 2 to 5 Years | -34 |
EcoVadis Customer Loyalty
59%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
59% of EcoVadis users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
EcoVadis Customer Loyalty Score by Gender
Female customers rated EcoVadis's Customer Loyalty score 37% higher than Male customers.
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Male
33%
Yes
Female
70%
Yes
EcoVadis Customer Loyalty Score by Ethnicity
EcoVadis's Customer Loyalty score was rated 78% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of EcoVadis.
78
out of 100
Caucasian
EcoVadis Customer Loyalty Score by Age
EcoVadis's Customer Loyalty score was rated 10% by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of EcoVadis.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
46-50 10% | 46-50 | 10% |
EcoVadis Customer Loyalty Score by Usage
EcoVadis's Customer Loyalty score was rated the highest by customers who have used EcoVadis's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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EcoVadis Customer Loyalty vs. Competitors
Compared to its competitors, EcoVadis's Customer Loyalty score is rated right above Urjanet, and is preceded by SAP.
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EcoVadis Product Quality
3.1/5
EcoVadis has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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EcoVadis Product Information
EcoVadis’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://www.ecovadis.com
- Company Size
- 201-500 Employees
Industry
Tech
Business Services
FinTech
Quick Insights into EcoVadis Product Quality
EcoVadis's Product Quality score was rated highest by Caucasian customers, and rated lowest by Female customers.
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Ranked EcoVadis Product Quality the Highest
Ranked EcoVadis Product Quality the Lowest
EcoVadis Product Quality Score by Gender
Male customers rated EcoVadis's Product Quality score 0.2 stars higher than Female customers.
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Male
2.5/5
Female
2.3/5
EcoVadis Product Quality Score by Ethnicity
EcoVadis's Product Quality score was rated 3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of EcoVadis.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
EcoVadis Product Quality Score by Age
EcoVadis's Product Quality score was rated 1.6 stars by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of EcoVadis.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 1.6 | 46-50 | 1.6 |
EcoVadis Product Quality Score by Usage
EcoVadis's Product Quality score was rated the highest by customers who have used EcoVadis's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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EcoVadis Product Quality vs. Competitors
Compared to its competitors, EcoVadis's Product Quality score is rated right above Urjanet, and is preceded by Intelex.
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EcoVadis Pricing
EcoVadis ROI & Value For Money
2.8/5
EcoVadis has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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Quick Insights into EcoVadis ROI
EcoVadis's ROI score was rated highest by Caucasian customers, and rated lowest by customers who have used EcoVadis's products/services for 2 to 5 Years.
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Ranked EcoVadis ROI the Highest
Ranked EcoVadis ROI the Lowest
EcoVadis ROI Score by Gender
Female customers rated EcoVadis's ROI score 0.3 stars higher than Male customers.
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Male
2.2/5
Female
2.5/5
EcoVadis ROI Score by Ethnicity
EcoVadis's ROI score was rated 2.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of EcoVadis.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
EcoVadis ROI Score by Age
EcoVadis's ROI score was rated 1.6 stars by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of EcoVadis.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 1.6 | 46-50 | 1.6 |
EcoVadis ROI Score by Usage
EcoVadis's ROI score was rated the highest by customers who have used EcoVadis's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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EcoVadis Pricing vs. Competitors
Compared to its competitors, EcoVadis's ROI score is rated right above Urjanet, and is preceded by Intelex.
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EcoVadis Customer Satisfaction (CSAT)
EcoVadis Customer Satisfaction (CSAT) Score
67 / 100
EcoVadis has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
27%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into EcoVadis Customer Satisfaction
EcoVadis's Customer Satisfaction score was rated highest by Caucasian customers, and rated lowest by customers who have used EcoVadis's products/services for 2 to 5 Years.
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Ranked EcoVadis Customer Satisfaction the Highest
Ranked EcoVadis Customer Satisfaction the Lowest
EcoVadis Customer Satisfaction Score by Gender
EcoVadis's Customer Satisfaction score was rated 50 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of EcoVadis.
50 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 50% |
EcoVadis Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
EcoVadis' Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of EcoVadis.
67 / 100
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
EcoVadis Customer Satisfaction Score by Age
EcoVadis's Customer Satisfaction score was rated 33 points by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of EcoVadis.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 46-50 | 33% |
EcoVadis Customer Satisfaction Score by Usage
EcoVadis's Customer Satisfaction score was rated the highest by customers who have used EcoVadis's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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EcoVadis Customer Satisfaction vs. Competitors
Compared to its competitors, EcoVadis's Customer Satisfaction score is rated right above Intelex, and is preceded by SAP.
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EcoVadis Customer Service
3.1/5
EcoVadis has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About EcoVadis's Customer Service
Address
43/47, avenue de la, Grande Armée,
Website
http://www.ecovadis.com
Quick Insights into EcoVadis Customer Service
EcoVadis's Customer Service score was rated highest by Caucasian customers, and rated lowest by Male customers.
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Ranked EcoVadis Customer Service the Highest
Ranked EcoVadis Customer Service the Lowest
EcoVadis Customer Service Score by Gender
Female customers rated EcoVadis's Customer Service score 0.1 stars higher than Male customers.
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Male
2.7/5
Female
2.8/5
EcoVadis Customer Service Score by Ethnicity
EcoVadis's Customer Service score was rated 3.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of EcoVadis.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
EcoVadis Customer Service Score by Age
EcoVadis's Customer Service score was rated 2 stars by customers ages 46-50 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
46-50 2 | 46-50 | 2 |
EcoVadis Customer Service Score by Usage
EcoVadis's Customer Service score was rated the highest by customers who have used EcoVadis's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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EcoVadis Customer Service vs. Competitors
Compared to its competitors, EcoVadis's Customer Service score is rated right above Urjanet, and is preceded by Intelex.
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EcoVadis as an Employer
2.8/5
EcoVadis has a 2.8/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
EcoVadis scored a -8 for Net Promoter Score and a -1 for Employee Net Promoter Score. NPS gauges how likely a customer of EcoVadis would recommend the brand to a friend. ENPS measures how likely EcoVadis employees would recommend working at EcoVadis to a friend.
Net Promoter Score
-8
NPS Score
| 36% | Promoters |
|---|---|
| 20% | Passive |
| 44% | Detractors |
Employee Net Promoter Score
-1
eNPS Score
| 43% | Promoters |
|---|---|
| 13% | Passive |
| 44% | Detractors |
