

EDF Energy is one of the UK’s largest energy companies and the largest producer of low-carbon electricity, producing around one-sixth of the nation's electricity from its nuclear power stations, wind farms, coal and gas power stations and combined heat and power plants. The company supplies gas and electricity to more than 5.5 million business and residential customer accounts and is the biggest supplier of electricity by volume in Great Britain. EDF Energy’s safe and secure operation of its eight existing nuclear power stations at sites across the country makes it the UK’s largest generator of low carbon electricity. EDF Energy is also leading the UK's nuclear renaissance and has published plans to build four new nuclear plants, subject to the right investment framework. These new plants could generate enough low carbon electricity for about 40% of Britain’s homes. They would make an important contribution to the UK’s future needs for clean, secure and affordable energy. The project is already creating business and job opportunities for British companies and workers. EDF Energy is part of EDF Group, one of Europe's largest power companies. The company employs around 15,000 people at locations across the UK. Among its major competitors, EDF Energy is ranked in 1st place for NPS while Exelon Corporation is 2nd, and Enbridge is 3rd.
EDF Energy's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether EDF Energy's customers would recommend using the product based on a scale of -100 to 100.
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
| Summary | Date | Score |
|---|---|---|
Jan 2022 100 | Jan 2022 | 100 |
Nov 2023 100 | Nov 2023 | 100 |
EDF Energy is ranked first for NPS among its competitors. Exelon Corporation and Enbridge come in second and third, with SSE coming in at #4.
![]() EDF Energy | ![]() Exelon Corporation | ![]() Enbridge | ![]() SSE | |
| Global Ranking | #- | #586 | #- | #- |
| NPS | 100 | 21 | 13 | 11 |
| Valuation Updated every 24 hours for public companies | - | $42.89B | $70.20B | - |
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Compared to its competitors, EDF Energy's NPS is rated right above Exelon Corporation.
| COMPANY | NPS Score | |
|---|---|---|
![]() | EDF Energy | 100 |
![]() | Exelon Corporation | 21 |
![]() | Enbridge | 13 |
![]() | SSE | 11 |
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of EDF Energy users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Compared to its competitors, EDF Energy's Customer Loyalty score is rated right below Enbridge.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
![]() | SSE | 78% |
![]() | Exelon Corporation | 77% |
![]() | Enbridge | 77% |
![]() | EDF Energy | 55% |
EDF Energy has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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EDF Energy’s product quality score is a 2.7 out of 5 as rated by its users and customers.
Compared to its competitors, EDF Energy's Product Quality score is rated right below SSE.
| COMPANY | Product Quality Score | |
|---|---|---|
![]() | Exelon Corporation | 3.5/5 |
![]() | Enbridge | 3.5/5 |
![]() | SSE | 3.2/5 |
![]() | EDF Energy | 2.7/5 |
EDF Energy has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Compared to its competitors, EDF Energy's ROI score is rated right below SSE.
| COMPANY | Pricing Score | |
|---|---|---|
![]() | Exelon Corporation | 3.7/5 |
![]() | Enbridge | 3.2/5 |
![]() | SSE | 3.2/5 |
![]() | EDF Energy | 2.5/5 |
EDF Energy has an overall Customer Satisfaction score of 50 rated by its users and customers.
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Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Compared to its competitors, EDF Energy's Customer Satisfaction score is rated right below SSE.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
![]() | Exelon Corporation | 65% |
![]() | Enbridge | 64% |
![]() | SSE | 63% |
![]() | EDF Energy | 50% |
EDF Energy has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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90 Whitfield Street, London, England, United Kingdom
http://www.edfenergy.com
Compared to its competitors, EDF Energy's Customer Service score is rated right above Exelon Corporation.
| COMPANY | Customer Service Score | |
|---|---|---|
![]() | EDF Energy | 4/5 |
![]() | Exelon Corporation | 3.6/5 |
![]() | Enbridge | 3.3/5 |
![]() | SSE | 3.1/5 |