15
NPS
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Edmentum
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About Edmentum's Brand
Edmentum provides online learning programs to drive student achievement for academic and career success. Among its major competitors, Edmentum is ranked in 3rd place for NPS while Edmodo is 1st, and Pluralsight is 2nd.
Brand at a Glance
74%
Customer Loyalty
3.4/5
Product Quality
3.4/5
Pricing
3.5/5
Customer Service
Edmentum Ranking
- #3 / 4 of its competitors
Edmentum NPS
Edmentum's Net Promoter Score (NPS) is a 15 with 51% Promoters, 13% Passives, and 36% Detractors. Net Promoter Score tracks whether Edmentum's customers would recommend using the product based on a scale of -100 to 100.
Edmentum Overall NPS
| 51% | Promoters |
|---|---|
| 13% | Passives |
| 36% | Detractors |
Edmentum NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2024 15 | Feb 2024 | 15 |
Apr 2024 15 | Apr 2024 | 15 |
Jun 2024 15 | Jun 2024 | 15 |
Jul 2024 15 | Jul 2024 | 15 |
Sep 2024 17 | Sep 2024 | 17 |
Nov 2024 18 | Nov 2024 | 18 |
Jan 2025 17 | Jan 2025 | 17 |
Feb 2025 17 | Feb 2025 | 17 |
Mar 2025 17 | Mar 2025 | 17 |
Jul 2025 18 | Jul 2025 | 18 |
Mar 2026 16 | Mar 2026 | 16 |
Apr 2026 16 | Apr 2026 | 16 |
How Other Brands Compare
Edmentum is ranked third for NPS among its competitors. Edmodo and Pluralsight come in first and second, with TTM coming in at #4.
Edmentum |  Pluralsight |  Edmodo |  TTM | |
| Global Ranking | #- | #641 | #- | #- |
| NPS | 15 | 33 | 48 | 0 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $2.57B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Edmentum NPS by Gender
Female customers rated Edmentum's NPS 102 points higher than Male customers.
Male
-23
Edmentum's NPS was rated -23 by Male customers on Comparably.
33%
Promoters
11%
Passives
56%
Detractors
Female
79
Edmentum's NPS was rated 79 by Female customers on Comparably.
86%
Promoters
7%
Passives
7%
Detractors
Edmentum NPS by Ethnicity
Edmentum's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 78 | Caucasian | 78 |
Other -50 | Other | -50 |
Edmentum NPS by Age
Edmentum's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 18-25.
Edmentum NPS by Usage
Edmentum's NPS was rated the highest by customers who have used Edmentum's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
1 to 2 Years 46 | 1 to 2 Years | 46 |
2 to 5 Years 89 | 2 to 5 Years | 89 |
5 to 10 Years -34 | 5 to 10 Years | -34 |
Over 10 Years 0 | Over 10 Years | 0 |
Edmentum NPS vs. Competitors
Compared to its competitors, Edmentum's NPS is rated right above TTM, and is preceded by Pluralsight.
| COMPANY | NPS Score | |
|---|---|---|
| Edmodo | 48 |
| Pluralsight | 33 |
| Edmentum | 15 |
| TTM | 0 |
 | IXL Learning | -52 |
 | Edgenuity | -53 |
Edmentum Customer Reviews
Out of the 7 Edmentum customer reviews 7 were positive and 0 were constructive. Edmentum customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Edmentum Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of Edmentum users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Edmentum Customer Loyalty Score by Gender
Female customers rated Edmentum's Customer Loyalty score 24% higher than Male customers.
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Male
70%
Yes
Female
94%
Yes
Edmentum Customer Loyalty Score by Ethnicity
Edmentum's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
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100
out of 100
Caucasian
55
out of 100
Other
Edmentum Customer Loyalty Score by Age
Edmentum's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 70% | 18-25 | 70% |
26-30 70% | 26-30 | 70% |
41-45 100% | 41-45 | 100% |
46-50 70% | 46-50 | 70% |
51-55 100% | 51-55 | 100% |
Edmentum Customer Loyalty Score by Usage
Edmentum's Customer Loyalty score was rated the highest by customers who have used Edmentum's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Edmentum Customer Loyalty Score by Industry
Edmentum's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Education industry customers.
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Edmentum Customer Loyalty vs. Competitors
Compared to its competitors, Edmentum's Customer Loyalty score is rated right above Edgenuity, and is preceded by Pluralsight.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Pluralsight | 83% |
| Edmentum | 74% |
| Edgenuity | 60% |
| IXL Learning | 46% |
| TTM | 10% |
| Edmodo | N/A |
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Edmentum Product Quality
3.4/5
Edmentum has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Edmentum Product Information
Edmentum’s product quality score is a 3.4 out of 5 as rated by its users and customers. Reviewers from the Education industry rated Edmentum's product the highest. Reviewers from the Tech industry rated Edmentum the lowest at 3.5.
- Website
- http://www.edmentum.com
- Company Size
- 501-1,000 Employees
Industry
Education
Quick Insights into Edmentum Product Quality
Edmentum's Product Quality score was rated highest by Caucasian customers, and rated lowest by Other customers.
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Ranked Edmentum Product Quality the Highest
Ranked Edmentum Product Quality the Lowest
Edmentum Product Quality Score by Gender
Female customers rated Edmentum's Product Quality score 1.8 stars higher than Male customers.
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Male
2.7/5
Female
4.5/5
Edmentum Product Quality Score by Ethnicity
Edmentum's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.8 | Caucasian | 4.8 |
Other 1.6 | Other | 1.6 |
Edmentum Product Quality Score by Age
Edmentum's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 46-50.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.3 | 18-25 | 3.3 |
26-30 3.1 | 26-30 | 3.1 |
41-45 4.5 | 41-45 | 4.5 |
46-50 2.3 | 46-50 | 2.3 |
51-55 4.6 | 51-55 | 4.6 |
Edmentum Product Quality Score by Usage
Edmentum's Product Quality score was rated the highest by customers who have used Edmentum's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Edmentum Product Quality Score by Industry
Edmentum's Product Quality score was rated the highest by Education industry customers, and the lowest by Tech industry customers.
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Edmentum Product Quality vs. Competitors
Compared to its competitors, Edmentum's Product Quality score is rated right above TTM, and is preceded by Pluralsight.
| COMPANY | Product Quality Score | |
|---|---|---|
| Edmodo | 4.3/5 |
| Pluralsight | 4.2/5 |
| Edmentum | 3.4/5 |
| TTM | 3.2/5 |
| Edgenuity | 2.4/5 |
| IXL Learning | 1.9/5 |
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Edmentum Pricing
Edmentum ROI & Value For Money
3.4/5
Edmentum has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Edmentum Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry. The users from the Tech industry think that they had the lowest ROI from Edmentum.
Quick Insights into Edmentum ROI
Edmentum's ROI score was rated highest by customers who have used Edmentum's products/services for 2 to 5 Years, and rated lowest by Other customers.
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Ranked Edmentum ROI the Highest
Ranked Edmentum ROI the Lowest
Edmentum ROI Score by Gender
Female customers rated Edmentum's ROI score 1.5 stars higher than Male customers.
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Male
2.9/5
Female
4.4/5
Edmentum ROI Score by Ethnicity
Edmentum's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.5 | Caucasian | 4.5 |
Other 1.7 | Other | 1.7 |
Edmentum ROI Score by Age
Edmentum's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 46-50.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.3 | 18-25 | 3.3 |
26-30 3.5 | 26-30 | 3.5 |
41-45 4.4 | 41-45 | 4.4 |
46-50 3.1 | 46-50 | 3.1 |
51-55 4.6 | 51-55 | 4.6 |
Edmentum ROI Score by Usage
Edmentum's ROI score was rated the highest by customers who have used Edmentum's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Edmentum ROI Score by Industry
Edmentum's ROI score was rated the highest by Education industry customers, and the lowest by Tech industry customers.
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Edmentum Pricing vs. Competitors
Compared to its competitors, Edmentum's ROI score is rated right above TTM, and is preceded by Pluralsight.
| COMPANY | Pricing Score | |
|---|---|---|
| Edmodo | 4.2/5 |
| Pluralsight | 3.7/5 |
| Edmentum | 3.4/5 |
| TTM | 2.7/5 |
| Edgenuity | 2.1/5 |
| IXL Learning | 1.8/5 |
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Edmentum Customer Satisfaction (CSAT)
Edmentum Customer Satisfaction (CSAT) Score
64 / 100
Edmentum has an overall Customer Satisfaction score of 64 rated by its users and customers.
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Very Satisfied
31%
Satisfied
33%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
6%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Edmentum Customer Satisfaction
Edmentum's Customer Satisfaction score was rated highest by customers who have used Edmentum's products/services for 2 to 5 Years, and rated lowest by Other customers.
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Ranked Edmentum Customer Satisfaction the Highest
Ranked Edmentum Customer Satisfaction the Lowest
Edmentum Customer Satisfaction Score by Gender
Female customers rated Edmentum's Customer Satisfaction score 24 points higher than Male customers.
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67 / 100
MaleVery Satisfied | 17% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
91 / 100
FemaleVery Satisfied | 64% | |
|---|---|---|
Satisfied | 27% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 9% |
Edmentum Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Edmentum's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
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100 / 100
Very Satisfied
56%
Satisfied
44%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Edmentum's Customer Satisfaction (CSAT) score was rated 25% according to Other users and customers.
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25 / 100
Very Satisfied
0%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
75%
Edmentum Customer Satisfaction Score by Age
Edmentum's Customer Satisfaction score was rated the highest by customers ages 51-55, and the lowest by customers ages 18-25.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 72% | |||||||||||||||
| 51-55 | 100% |
Edmentum Customer Satisfaction Score by Usage
Edmentum's Customer Satisfaction score was rated the highest by customers who have used Edmentum's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Edmentum Customer Satisfaction Score by Industry
Edmentum's Customer Satisfaction score was rated 90 points by Education industry customers.
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"title": "Edmentum Customer Satisfaction Score by Industry",
"text": "Edmentum's Customer Satisfaction score was rated 90 points by Education industry customers.",
"bars": [
{
"label": "Education",
"groupId": 515,
"score": 90,
"stars": 0,
"csatScore": 90,
"text": "Edmentum's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 90
}
]
}Edmentum Customer Satisfaction vs. Competitors
Compared to its competitors, Edmentum's Customer Satisfaction score is rated right above Edgenuity, and is preceded by Pluralsight.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Pluralsight | 82% |
| Edmentum | 64% |
| Edgenuity | 36% |
| IXL Learning | 29% |
| Edmodo | 0% |
| TTM | 0% |
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Edmentum Customer Service
3.5/5
Edmentum has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Edmentum's Customer Service
Address
10801 Nesbitt Ave. South, Bloomington, MN
Website
http://www.edmentum.com
Phone Number
2142949587
Quick Insights into Edmentum Customer Service
Edmentum's Customer Service score was rated highest by customers who have used Edmentum's products/services for 2 to 5 Years, and rated lowest by Other customers.
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Ranked Edmentum Customer Service the Highest
Ranked Edmentum Customer Service the Lowest
Edmentum Customer Service Score by Gender
Female customers rated Edmentum's Customer Service score 1.5 stars higher than Male customers.
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Male
3/5
Female
4.5/5
Edmentum Customer Service Score by Ethnicity
Edmentum's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.8 | Caucasian | 4.8 |
Other 1.6 | Other | 1.6 |
Edmentum Customer Service Score by Age
Edmentum's Customer Service score was rated the highest by customers ages 51-55, and the lowest by customers ages 18-25.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.2 | 18-25 | 3.2 |
26-30 3.8 | 26-30 | 3.8 |
41-45 4.4 | 41-45 | 4.4 |
46-50 3.5 | 46-50 | 3.5 |
51-55 4.5 | 51-55 | 4.5 |
Edmentum Customer Service Score by Usage
Edmentum's Customer Service score was rated the highest by customers who have used Edmentum's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Edmentum Customer Service Score by Industry
Edmentum's Customer Service score was rated the highest by Education industry customers, and the lowest by Tech industry customers.
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Edmentum Customer Service vs. Competitors
Compared to its competitors, Edmentum's Customer Service score is rated right above Edgenuity, and is preceded by Pluralsight.
| COMPANY | Customer Service Score | |
|---|---|---|
| TTM | 5/5 |
| Edmodo | 3.7/5 |
| Pluralsight | 3.6/5 |
| Edmentum | 3.5/5 |
| Edgenuity | 2.4/5 |
| IXL Learning | 1.8/5 |
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Edmentum as an Employer
4.3/5
Edmentum has a 4.3/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Edmentum scored a 15 for Net Promoter Score and a 22 for Employee Net Promoter Score. NPS gauges how likely a customer of Edmentum would recommend the brand to a friend. ENPS measures how likely Edmentum employees would recommend working at Edmentum to a friend.
Net Promoter Score
15
NPS Score
| 51% | Promoters |
|---|---|
| 13% | Passive |
| 36% | Detractors |
Employee Net Promoter Score
22
eNPS Score
| 50% | Promoters |
|---|---|
| 22% | Passive |
| 28% | Detractors |
