Edmentum NPS & Customer Reviews

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Edmentum

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About Edmentum's Brand

Edmentum provides online learning programs to drive student achievement for academic and career success. Among its major competitors, Edmentum is ranked in 3rd place for NPS while Edmodo is 1st, and Pluralsight is 2nd.

Brand at a Glance

76%

Customer Loyalty

3.4/5

Product Quality

3.4/5

Pricing

3.5/5

Customer Service

Edmentum Ranking

^#3 / 4 of its competitors

Edmentum NPS

Edmentum's Net Promoter Score (NPS) is a 18 with 52% Promoters, 14% Passives, and 34% Detractors. Net Promoter Score tracks whether Edmentum's customers would recommend using the product based on a scale of -100 to 100.

Edmentum Overall NPS

NPS

52%	Promoters
14%	Passives
34%	Detractors

Edmentum NPS Trend

-100

-50

100

Summary	Date	Score
Nov 2023 21	Nov 2023	21
Jan 2024 21	Jan 2024	21
Feb 2024 15	Feb 2024	15
Apr 2024 15	Apr 2024	15
Jun 2024 15	Jun 2024	15
Jul 2024 15	Jul 2024	15
Sep 2024 17	Sep 2024	17
Nov 2024 18	Nov 2024	18
Jan 2025 17	Jan 2025	17
Feb 2025 17	Feb 2025	17
Mar 2025 17	Mar 2025	17
Jul 2025 18	Jul 2025	18

How Other Brands Compare

Edmentum is ranked third for NPS among its competitors. Edmodo and Pluralsight come in first and second, with TTM coming in at #4.

	Edmentum	Pluralsight	Edmodo	TTM
Global Ranking	#-	#641	#-	#-
NPS	18	33	48	0
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	-	-
Valuation Updated every 24 hours for public companies	-	$2.57B	-	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Edmentum NPS by Gender

Female customers rated Edmentum's NPS 116 points higher than Male customers.

Male

-23

Edmentum's NPS was rated -23 by Male customers on Comparably.

33%

Promoters

11%

Passives

56%

Detractors

Female

Edmentum's NPS was rated 93 by Female customers on Comparably.

93%

Promoters

Passives

Detractors

Edmentum NPS by Ethnicity

Edmentum's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 78	Caucasian	78
Other -34	Other	-34

Edmentum NPS by Age

Edmentum's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 18-25.

100

Summary

Age

Promoters

Passives

Detractors

18-25

44%

56%

26-30

67%

33%

41-45

80%

20%

51-55

100%

Edmentum NPS by Usage

Edmentum's NPS was rated the highest by customers who have used Edmentum's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 0	Less than 1 Year	0
1 to 2 Years 46	1 to 2 Years	46
2 to 5 Years 89	2 to 5 Years	89
Over 10 Years 0	Over 10 Years	0

Edmentum NPS vs. Competitors

Compared to its competitors, Edmentum's NPS is rated right above TTM, and is preceded by Pluralsight.

COMPANY		NPS Score
	Edmodo	48
	Pluralsight	33
	Edmentum	18
	TTM	0
	IXL Learning	-52
	Edgenuity	-53

Edmentum Customer Reviews

Out of the 7 Edmentum customer reviews 7 were positive and 0 were constructive. Edmentum customer reviews reflect that all customers have a favorable experience using the products/services of the company.

Edmentum Customer Loyalty

76%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

76% of Edmentum users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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76%

24%

Edmentum Customer Loyalty Score by Gender

Female customers rated Edmentum's Customer Loyalty score 30% higher than Male customers.

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Male

70%

Yes

Female

100%

Yes

Edmentum Customer Loyalty Score by Ethnicity

Edmentum's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.

% who answered "Yes"

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100

out of 100

Caucasian

out of 100

Other

Edmentum Customer Loyalty Score by Age

Edmentum's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 26-30.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 70%	18-25	70%
26-30 70%	26-30	70%
41-45 100%	41-45	100%
51-55 100%	51-55	100%

Edmentum Customer Loyalty Score by Usage

Edmentum's Customer Loyalty score was rated the highest by customers who have used Edmentum's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	55%
1 to 2 Years	100%
2 to 5 Years	100%
Over 10 Years	70%

Edmentum Customer Loyalty Score by Industry

Edmentum's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Education industry customers.

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Tech	100%
Education	95%

Edmentum Customer Loyalty vs. Competitors

Compared to its competitors, Edmentum's Customer Loyalty score is rated right above Edgenuity, and is preceded by Pluralsight.

COMPANY		Customer Loyalty Score
	Pluralsight	83%
	Edmentum	76%
	Edgenuity	59%
	IXL Learning	46%
	TTM	10%
	Edmodo	N/A

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Edmentum Product Quality

3.4/5

Edmentum has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.

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Edmentum Product Information

Edmentum’s product quality score is a 3.4 out of 5 as rated by its users and customers. Reviewers from the Education industry rated Edmentum's product the highest. Reviewers from the Tech industry rated Edmentum the lowest at 3.5.

Website: http://www.edmentum.com

Company Size: 501-1,000 Employees

Industry

Education

Quick Insights into Edmentum Product Quality

Edmentum's Product Quality score was rated highest by Caucasian customers, and rated lowest by Other customers.

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Ranked Edmentum Product Quality the Highest

Caucasian	4.8
Female	4.8
2 to 5 Years	4.6

Ranked Edmentum Product Quality the Lowest

Less than 1 Year	3
Male	2.7
Other	2

Edmentum Product Quality Score by Gender

Female customers rated Edmentum's Product Quality score 2.1 stars higher than Male customers.

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Male

2.7/5

Female

4.8/5

Edmentum Product Quality Score by Ethnicity

Edmentum's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 4.8	Caucasian	4.8
Other 2	Other	2

Edmentum Product Quality Score by Age

Edmentum's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 26-30.

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Summary	Age	Score
18-25 3.3	18-25	3.3
26-30 3.1	26-30	3.1
41-45 4.5	41-45	4.5
51-55 4.6	51-55	4.6

Edmentum Product Quality Score by Usage

Edmentum's Product Quality score was rated the highest by customers who have used Edmentum's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	3
1 to 2 Years	4.1
2 to 5 Years	4.6
Over 10 Years	3.8

Edmentum Product Quality Score by Industry

Edmentum's Product Quality score was rated the highest by Education industry customers, and the lowest by Tech industry customers.

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Tech	3.5
Education	4.3

Edmentum Product Quality vs. Competitors

Compared to its competitors, Edmentum's Product Quality score is rated right above TTM, and is preceded by Pluralsight.

COMPANY		Product Quality Score
	Edmodo	4.3/5
	Pluralsight	4.2/5
	Edmentum	3.4/5
	TTM	3.2/5
	Edgenuity	2.4/5
	IXL Learning	1.9/5

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Edmentum Pricing

Edmentum ROI & Value For Money

3.4/5

Edmentum has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.

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Edmentum Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry. The users from the Tech industry think that they had the lowest ROI from Edmentum.

Quick Insights into Edmentum ROI

Edmentum's ROI score was rated highest by customers who have used Edmentum's products/services for 2 to 5 Years, and rated lowest by Other customers.

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Ranked Edmentum ROI the Highest

2 to 5 Years	4.7
Female	4.7
51-55	4.6

Ranked Edmentum ROI the Lowest

18-25	3.3
Male	2.9
Other	2.1

Edmentum ROI Score by Gender

Female customers rated Edmentum's ROI score 1.8 stars higher than Male customers.

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Male

2.9/5

Female

4.7/5

Edmentum ROI Score by Ethnicity

Edmentum's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 4.5	Caucasian	4.5
Other 2.1	Other	2.1

Edmentum ROI Score by Age

Edmentum's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 18-25.

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Summary	Age	Score
18-25 3.3	18-25	3.3
26-30 3.5	26-30	3.5
41-45 4.4	41-45	4.4
51-55 4.6	51-55	4.6

Edmentum ROI Score by Usage

Edmentum's ROI score was rated the highest by customers who have used Edmentum's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	3.4
1 to 2 Years	3.9
2 to 5 Years	4.7
Over 10 Years	4

Edmentum ROI Score by Industry

Edmentum's ROI score was rated the highest by Education industry customers, and the lowest by Tech industry customers.

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Tech	3.5
Education	4.4

Edmentum Pricing vs. Competitors

Compared to its competitors, Edmentum's ROI score is rated right above TTM, and is preceded by Pluralsight.

COMPANY		Pricing Score
	Edmodo	4.2/5
	Pluralsight	3.7/5
	Edmentum	3.4/5
	TTM	2.7/5
	Edgenuity	2.1/5
	IXL Learning	1.8/5

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Edmentum Customer Satisfaction (CSAT)

Edmentum Customer Satisfaction (CSAT) Score

66 / 100

Edmentum has an overall Customer Satisfaction score of 66 rated by its users and customers.

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Very Satisfied	33%
Satisfied	33%
Neither Satisfied nor Dissatisfied	10%
Dissatisfied	6%
Very Dissatisfied	18%

Very Satisfied

33%

Satisfied

33%

Neither Satisfied nor Dissatisfied

10%

Dissatisfied

Very Dissatisfied

18%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Edmentum Customer Satisfaction

Edmentum's Customer Satisfaction score was rated highest by customers who have used Edmentum's products/services for 2 to 5 Years, and rated lowest by Other customers.

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Ranked Edmentum Customer Satisfaction the Highest

2 to 5 Years	100%
51-55	100%
Caucasian	100%

Ranked Edmentum Customer Satisfaction the Lowest

18-25	71%
Male	67%
Other	33%

Edmentum Customer Satisfaction Score by Gender

Female customers rated Edmentum's Customer Satisfaction score 33 points higher than Male customers.

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67 / 100

Male

	Very Satisfied	17%
	Satisfied	50%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	33%

100 / 100

Female

	Very Satisfied	70%
	Satisfied	30%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	0%

Edmentum Customer Satisfaction Score by Ethnicity

Caucasian
100%
Other
33%

CSAT according to Caucasian

Edmentum's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.

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100 / 100

Very Satisfied	56%
Satisfied	44%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

56%

Satisfied

44%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to Other

Edmentum's Customer Satisfaction (CSAT) score was rated 33% according to Other users and customers.

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33 / 100

Very Satisfied	0%
Satisfied	33%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	67%

Very Satisfied

Satisfied

33%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

67%

Edmentum Customer Satisfaction Score by Age

Edmentum's Customer Satisfaction score was rated the highest by customers ages 51-55, and the lowest by customers ages 18-25.

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100

Breakdown

Age

Score

18-25

71%

51-55

100%

Edmentum Customer Satisfaction Score by Usage

Edmentum's Customer Satisfaction score was rated the highest by customers who have used Edmentum's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

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1 to 2 Years	83
2 to 5 Years	100

Edmentum Customer Satisfaction Score by Industry

Edmentum's Customer Satisfaction score was rated 100 points by Education industry customers.

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{
	"title": "Edmentum Customer Satisfaction Score by Industry",
	"text": "Edmentum's Customer Satisfaction score was rated 100 points by Education industry customers.",
	"bars": [
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			"label": "Education",
			"groupId": 515,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Edmentum's Customer Satisfaction score is  rated by Education customers on Comparably.",
			"scoreClassName": "max",
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		}
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Education	100

Edmentum Customer Satisfaction vs. Competitors

Compared to its competitors, Edmentum's Customer Satisfaction score is rated right above Edgenuity, and is preceded by Pluralsight.

COMPANY		Customer Satisfaction (CSAT) Score
	Pluralsight	82%
	Edmentum	66%
	Edgenuity	37%
	IXL Learning	29%
	Edmodo	0%
	TTM	0%

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Edmentum Customer Service

3.5/5

Edmentum has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.

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About Edmentum's Customer Service

Address

10801 Nesbitt Ave. South, Bloomington, MN

Website

http://www.edmentum.com

Phone Number

2142949587

Quick Insights into Edmentum Customer Service

Edmentum's Customer Service score was rated highest by customers who have used Edmentum's products/services for 2 to 5 Years, and rated lowest by Other customers.

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Ranked Edmentum Customer Service the Highest

2 to 5 Years	4.9
Caucasian	4.8
Female	4.8

Ranked Edmentum Customer Service the Lowest

Less than 1 Year	3
Male	3
Other	2

Edmentum Customer Service Score by Gender

Female customers rated Edmentum's Customer Service score 1.8 stars higher than Male customers.

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Male

3/5

Female

4.8/5

Edmentum Customer Service Score by Ethnicity

Edmentum's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 4.8	Caucasian	4.8
Other 2	Other	2

Edmentum Customer Service Score by Age

Edmentum's Customer Service score was rated the highest by customers ages 51-55, and the lowest by customers ages 18-25.

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100

Summary	Age	Customer Service Score
18-25 3.2	18-25	3.2
26-30 3.8	26-30	3.8
41-45 4.4	41-45	4.4
51-55 4.5	51-55	4.5

Edmentum Customer Service Score by Usage

Edmentum's Customer Service score was rated the highest by customers who have used Edmentum's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	3
1 to 2 Years	4
2 to 5 Years	4.9
Over 10 Years	4.6

Edmentum Customer Service Score by Industry

Edmentum's Customer Service score was rated the highest by Education industry customers, and the lowest by Tech industry customers.

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Tech	3.5
Education	4.6

Edmentum Customer Service vs. Competitors

Compared to its competitors, Edmentum's Customer Service score is rated right above Edgenuity, and is preceded by Pluralsight.

COMPANY		Customer Service Score
	TTM	5/5
	Edmodo	3.7/5
	Pluralsight	3.6/5
	Edmentum	3.5/5
	Edgenuity	2.5/5
	IXL Learning	1.9/5

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Edmentum as an Employer

4.3/5

Edmentum has a 4.3/5 stars for its overall company culture rated by their employees

top

10%

CEO of Edmentum

Jamie Post Candee

In the Top 10% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Edmentum scored a 18 for Net Promoter Score and a 23 for Employee Net Promoter Score. NPS gauges how likely a customer of Edmentum would recommend the brand to a friend. ENPS measures how likely Edmentum employees would recommend working at Edmentum to a friend.

Net Promoter Score

NPS Score

52%	Promoters
14%	Passive
34%	Detractors

Employee Net Promoter Score

eNPS Score

51%	Promoters
21%	Passive
28%	Detractors

Global Ranking Snapshot

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4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail