100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Ekahau
Marketing or Exec? Claim Your Free Account
About Ekahau's Brand
Ekahau provides location services and network planning and optimization tools based on Wi-Fi. Among its major competitors, Ekahau is ranked in 1st place for NPS while Datalogic is 2nd, and Zebra Technologies is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Ekahau Ranking
- #1 / 4 of its competitors
Ekahau NPS
Ekahau's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Ekahau's customers would recommend using the product based on a scale of -100 to 100.
Ekahau Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Ekahau NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 100 | Feb 2023 | 100 |
How Other Brands Compare
Ekahau is ranked first for NPS among its competitors. Datalogic and Zebra Technologies come in second and third, with Honeywell coming in at #4.
Ekahau |  Honeywell |  Zebra Technologies |  Datalogic | |
| Global Ranking | #- | #179 | #- | #- |
| NPS | 100 | 9 | 25 | 26 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $141.58B | $26.31B | $1.21B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ekahau NPS vs. Competitors
Compared to its competitors, Ekahau's NPS is rated right above Datalogic.
| COMPANY | NPS Score | |
|---|---|---|
| Ekahau | 100 |
| Datalogic | 26 |
| Zebra Technologies | 25 |
| Honeywell | 9 |
 | STANLEY Healthcare | -100 |
Ekahau Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Ekahau users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ekahau Customer Loyalty vs. Competitors
Compared to its competitors, Ekahau's Customer Loyalty score is rated right above STANLEY Healthcare.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Ekahau | 100% |
| STANLEY Healthcare | 100% |
| Datalogic | 84% |
| Zebra Technologies | 79% |
| Honeywell | 73% |
Unlock Ekahau Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Ekahau Customer Loyalty vs. Competitors data and gain insights into your customers today.
Ekahau Product Quality
5/5
Ekahau has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Ekahau's overall Product Quality score rated by its users and customers.
Ekahau Product Information
Ekahau’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.ekahau.com
- Company Size
- 51-200 Employees
Industry
Tech
Hardware and Devices
SaaS
Small Business Services
Ekahau Product Quality vs. Competitors
Compared to its competitors, Ekahau's Product Quality score is rated right above Zebra Technologies.
| COMPANY | Product Quality Score | |
|---|---|---|
| Ekahau | 5/5 |
| Zebra Technologies | 4/5 |
| Datalogic | 4/5 |
| Honeywell | 3.6/5 |
| STANLEY Healthcare | 1.5/5 |
Unlock Ekahau Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Ekahau Product Quality vs. Competitors data and gain insights into your customers today.
Ekahau Pricing
Ekahau ROI & Value For Money
5/5
Ekahau has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Ekahau's overall ROI score rated by its users and customers.
Ekahau Pricing vs. Competitors
Compared to its competitors, Ekahau's ROI score is rated right above Datalogic.
| COMPANY | Pricing Score | |
|---|---|---|
| Ekahau | 5/5 |
| Datalogic | 4/5 |
| Zebra Technologies | 3.9/5 |
| Honeywell | 3.5/5 |
| STANLEY Healthcare | 1.5/5 |
Unlock Ekahau ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Ekahau ROI vs. Competitors data and gain insights into your customers today.
Ekahau Customer Satisfaction (CSAT)
Ekahau Customer Satisfaction (CSAT) Score
100 / 100
Ekahau has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Ekahau Customer Satisfaction vs. Competitors
Compared to its competitors, Ekahau's Customer Satisfaction score is rated right above Datalogic.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Ekahau | 100% |
| Datalogic | 78% |
| Zebra Technologies | 76% |
| Honeywell | 64% |
| STANLEY Healthcare | 0% |
Unlock Ekahau Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Ekahau Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Ekahau Customer Service
5/5
Ekahau has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Ekahau's overall Customer Service score rated by its users and customers.
About Ekahau's Customer Service
Address
1851 Alexander Bell, Suite 105, Reston, VA
Website
http://www.ekahau.com
Phone Number
866-435-2428
Ekahau Customer Service vs. Competitors
Compared to its competitors, Ekahau's Customer Service score is rated right above Zebra Technologies.
| COMPANY | Customer Service Score | |
|---|---|---|
| Ekahau | 5/5 |
| Zebra Technologies | 3.9/5 |
| Datalogic | 3.7/5 |
| Honeywell | 3.5/5 |
| STANLEY Healthcare | 1.5/5 |
Unlock Ekahau Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Ekahau Customer Service vs. Competitors data and gain insights into your customers today.
Consumer vs. Employees
Ekahau scored a 100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Ekahau would recommend the brand to a friend. ENPS measures how likely Ekahau employees would recommend working at Ekahau to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
