0
NPS
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Elementum
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About Elementum's Brand
Manage all of your functions and partners on one platform with Enterprise Service Management by Elementum Among its major competitors, Elementum is ranked in 6th place for NPS while Apptivo is 1st, and SAP is 2nd.Their current valuation is $220.00M
Brand at a Glance
5/5
Product Quality
Elementum Ranking
- #4 / 4 of its competitors
Elementum NPS
Elementum's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Elementum's customers would recommend using the product based on a scale of -100 to 100.
Elementum Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Elementum NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 0 | Oct 2021 | 0 |
How Other Brands Compare
Elementum is ranked #4 for NPS among its competitors. Apptivo and SAP come in first and second, with E2open coming in at third. Among those competitors, it is the lowest valued company behind SAP.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Elementum NPS vs. Competitors
Compared to its competitors, Elementum's NPS is rated right above ONE NETWORK ENTERPRISES, INC., and is preceded by GT Nexus.
| COMPANY | NPS Score | |
|---|---|---|
 | Apptivo | 41 |
 | SAP | 34 |
 | JDA Software | 10 |
 | E2open | 9 |
 | GT Nexus | 0 |
| Elementum | 0 |
 | ONE NETWORK ENTERPRISES, INC. | N/A |
 | TransVoyant | N/A |
 | Proactis Holdings | -100 |
Elementum Product Quality
5/5
Elementum has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Elementum Product Information
Elementum’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.elementum.com
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
Productivity
SaaS
Elementum Product Quality vs. Competitors
Compared to its competitors, Elementum's Product Quality score is rated right above Apptivo.
| COMPANY | Product Quality Score | |
|---|---|---|
| Elementum | 5/5 |
| Apptivo | 4.3/5 |
| SAP | 4.1/5 |
| JDA Software | 3.5/5 |
| E2open | 3.1/5 |
| GT Nexus | 2.2/5 |
| Proactis Holdings | 1.5/5 |
| ONE NETWORK ENTERPRISES, INC. | N/A |
| TransVoyant | N/A |
Unlock Elementum Product Quality vs. Competitors Data
VS
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Elementum Customer Satisfaction (CSAT)
Elementum Customer Satisfaction (CSAT) Score
100 / 100
Elementum has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Elementum Customer Satisfaction vs. Competitors
Compared to its competitors, Elementum's Customer Satisfaction score is rated right above JDA Software.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Elementum | 100% |
| JDA Software | 83% |
| SAP | 82% |
| E2open | 31% |
| Apptivo | 0% |
| GT Nexus | 0% |
| Proactis Holdings | 0% |
| ONE NETWORK ENTERPRISES, INC. | 0% |
| TransVoyant | 0% |
Unlock Elementum Customer Satisfaction vs. Competitors Data
VS
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Elementum as an Employer
4.6/5
Elementum has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Elementum scored a 0 for Net Promoter Score and a 69 for Employee Net Promoter Score. NPS gauges how likely a customer of Elementum would recommend the brand to a friend. ENPS measures how likely Elementum employees would recommend working at Elementum to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
69
eNPS Score
| 74% | Promoters |
|---|---|
| 21% | Passive |
| 5% | Detractors |
