-100
NPS
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Elie Tahari
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About Elie Tahari's Brand
For more than 40 years, Elie Tahari s keen understanding of fashion and design has ensured him a unique position in the luxury world Among its major competitors, Elie Tahari is ranked in 4th place for NPS while Michael Kors Holdings is 1st, and Ralph Lauren Corporation is 2nd.
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Elie Tahari Ranking
- #4 / 4 of its competitors
Elie Tahari NPS
Elie Tahari's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Elie Tahari's customers would recommend using the product based on a scale of -100 to 100.
Elie Tahari Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Elie Tahari NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 -100 | Jul 2021 | -100 |
How Other Brands Compare
Elie Tahari is ranked #4 for NPS among its competitors. Michael Kors Holdings and Ralph Lauren Corporation come in first and second, with Michael Kors coming in at third.
Elie Tahari |  Ralph Lauren Corporation |  Michael Kors |  Michael Kors Holdings | |
| Global Ranking | #- | #416 | #- | #- |
| NPS | -100 | 44 | 23 | 100 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $8.77B | $1.93B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Elie Tahari NPS vs. Competitors
Compared to its competitors, Elie Tahari's NPS is rated right below Michael Kors.
| COMPANY | NPS Score | |
|---|---|---|
| Michael Kors Holdings | 100 |
| Ralph Lauren Corporation | 44 |
| Michael Kors | 23 |
| Elie Tahari | -100 |
Elie Tahari Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Elie Tahari users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Elie Tahari Customer Loyalty vs. Competitors
Compared to its competitors, Elie Tahari's Customer Loyalty score is rated right above Ralph Lauren Corporation.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Elie Tahari | 100% |
| Ralph Lauren Corporation | 84% |
| Michael Kors | 79% |
| Michael Kors Holdings | N/A |
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Elie Tahari Product Quality
1.5/5
Elie Tahari has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Elie Tahari Product Information
Elie Tahari’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Company Size
- 10,000+ Employees
Industry
Tech
Fashion and Beauty
Elie Tahari Product Quality vs. Competitors
Compared to its competitors, Elie Tahari's Product Quality score is rated right below Michael Kors.
| COMPANY | Product Quality Score | |
|---|---|---|
| Michael Kors Holdings | 5/5 |
| Ralph Lauren Corporation | 4.3/5 |
| Michael Kors | 3.8/5 |
| Elie Tahari | 1.5/5 |
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Elie Tahari Pricing
Elie Tahari ROI & Value For Money
1.5/5
Elie Tahari has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Elie Tahari Pricing vs. Competitors
Compared to its competitors, Elie Tahari's ROI score is rated right below Michael Kors.
| COMPANY | Pricing Score | |
|---|---|---|
| Michael Kors Holdings | 4.5/5 |
| Ralph Lauren Corporation | 4/5 |
| Michael Kors | 3.7/5 |
| Elie Tahari | 1.5/5 |
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Elie Tahari Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
100%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Elie Tahari Customer Satisfaction vs. Competitors
Compared to its competitors, Elie Tahari's Customer Satisfaction score is rated right below Michael Kors.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Michael Kors Holdings | 100% |
| Ralph Lauren Corporation | 84% |
| Michael Kors | 72% |
| Elie Tahari | 0% |
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Elie Tahari Customer Service
1.5/5
Elie Tahari has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Elie Tahari's Customer Service
Website
http://elietahari.borderfree.com/
Phone Number
+1 203-356-5000
Elie Tahari Customer Service vs. Competitors
Compared to its competitors, Elie Tahari's Customer Service score is rated right above Michael Kors Holdings, and is preceded by Michael Kors.
| COMPANY | Customer Service Score | |
|---|---|---|
| Ralph Lauren Corporation | 4.2/5 |
| Michael Kors | 3.7/5 |
| Elie Tahari | 1.5/5 |
| Michael Kors Holdings | N/A |
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