100
NPS
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Michael Kors Holdings
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About Michael Kors Holdings' Brand
Michael Kors Holdings Limited is a global lifestyle brand Among its major competitors, Michael Kors Holdings is ranked in 1st place for NPS while Kate Spade is 2nd, and Tory Burch is 3rd.
Brand at a Glance
5/5
Product Quality
4.5/5
Pricing
Michael Kors Holdings Ranking
- #1 / 4 of its competitors
Michael Kors Holdings NPS
Michael Kors Holdings's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Michael Kors Holdings's customers would recommend using the product based on a scale of -100 to 100.
Michael Kors Holdings Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Michael Kors Holdings NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 100 | Apr 2023 | 100 |
How Other Brands Compare
Michael Kors Holdings is ranked first for NPS among its competitors. Kate Spade and Tory Burch come in second and third, with Jimmy Choo coming in at #4.
Michael Kors Holdings |  Tory Burch |  Kate Spade |  Jimmy Choo | |
| Global Ranking | #- | #373 | #721 | #- |
| NPS | 100 | 22 | 41 | 8 |
| Valuation Updated every 24 hours for public companies | - | $105.71B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Michael Kors Holdings NPS vs. Competitors
Compared to its competitors, Michael Kors Holdings's NPS is rated right above Kate Spade.
| COMPANY | NPS Score | |
|---|---|---|
| Michael Kors Holdings | 100 |
| Kate Spade | 41 |
| Tory Burch | 22 |
| Jimmy Choo | 8 |
Michael Kors Holdings Product Quality
5/5
Michael Kors Holdings has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Michael Kors Holdings Product Information
Michael Kors Holdings’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.michaelkors.com/
- Company Size
- 10,000+ Employees
Industry
Tech
Fashion and Beauty
Michael Kors Holdings Product Quality vs. Competitors
Compared to its competitors, Michael Kors Holdings's Product Quality score is rated right above Kate Spade.
| COMPANY | Product Quality Score | |
|---|---|---|
| Michael Kors Holdings | 5/5 |
| Kate Spade | 4.2/5 |
| Tory Burch | 4/5 |
| Jimmy Choo | 3.4/5 |
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Michael Kors Holdings Pricing
Michael Kors Holdings ROI & Value For Money
4.5/5
Michael Kors Holdings has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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Michael Kors Holdings Pricing vs. Competitors
Compared to its competitors, Michael Kors Holdings's ROI score is rated right above Kate Spade.
| COMPANY | Pricing Score | |
|---|---|---|
| Michael Kors Holdings | 4.5/5 |
| Kate Spade | 4.1/5 |
| Tory Burch | 3.8/5 |
| Jimmy Choo | 3.4/5 |
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Michael Kors Holdings Customer Satisfaction (CSAT)
Michael Kors Holdings Customer Satisfaction (CSAT) Score
100 / 100
Michael Kors Holdings has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Michael Kors Holdings Customer Satisfaction vs. Competitors
Compared to its competitors, Michael Kors Holdings's Customer Satisfaction score is rated right above Kate Spade.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Michael Kors Holdings | 100% |
| Kate Spade | 85% |
| Tory Burch | 71% |
| Jimmy Choo | 63% |
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Michael Kors Holdings as an Employer
4.1/5
Michael Kors Holdings has a 4.1/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Michael Kors Holdings scored a 100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Michael Kors Holdings would recommend the brand to a friend. ENPS measures how likely Michael Kors Holdings employees would recommend working at Michael Kors Holdings to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
